Received my package today and it was empty. Whoever packaged order did not seal package . Only thing in package was the receipt. No merchandise. Sure hope this is a mistake and you will make this ri... See more
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See what reviewers are saying
I've ordered a hoodie and cap combo for my sons birthday and it is bwing held at customs clearance because there is no commercial invoice.I have emailed 5 times requesting the needed invoice and no... See more
I ordered a black sweater as a birthday gift for my son Hector because he is a big fan of Jelly and he loved it and so did I, the only thing is that it took more than 4 days to arrive and I paid for t... See more
I placed an order and unt today nothing no message no package nothing. Will never order again
Company details
Information provided by various external sources
Official Jelly Store Twitter Support!
Contact info
Netherlands
- jellystore.com
3.9
Great
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought matching shirts for me and my…
I bought matching shirts for me and my son from jellystore.com and they didnt have my shirt so refunded my $ but still charged me for shipping for 2 shirts. I contacted customer service and they basically told me sorry thats how its gonna be. I sent them 3 emails after that and got no response. We will never buy from jelly again. Almost $40 for 1 shirt that costed $12.50. Really jelly. Come on
19 June 2020
Unprompted review
Placed an order on 5/8/2020 it is now…
Placed an order on 5/8/2020 it is now 6/11/2020 and nothing. Customer service doesn’t even reply to my emails. HORRIBLE! I will be contacting my bank to request a refund.
11 June 2020
Unprompted review
Faulty and substandard products
I bought a dress which took weeks and weeks to arrive - it was unfinished and faulty. Not only faulty but hideous and badly made - nasty cheap fabric. Of course NOTHING like the the photo used on the Facebook ad. They refuse to take it back and refund my money - of course! What a con!!!
7 June 2020
Unprompted review
This company stole an image from our…
This company stole an image from our website of a pendant that we designed, removed the watermark and say they are selling it. This pendant was created by Sue Beatrice of All Natural Arts.
6 June 2020
Unprompted review
I paid extra for nothing
I paid 15 € extra for it to arrive by 5-10 business days. It did not. the product was shipped 5 days after I paid. i didn't get the product in 5-10 business days, i got it 3 weeks later (4 weeks after i paid). no apologies, no compensation, no explanation other than wait!
Terrible Experience!
24 January 2020
Unprompted review
TERRIBLE
I ordered a hoodie from.jelly store..I paid $18 extra for it to arrive by 12-18-19 . It did not..I emailed customer service 3 times with no response. I never got an email that it shipped. When I checked the postnl tracker it showed it left for shipment on 12-4-19 and then nothing after. It finally arrived on 12-23-19. I got an email from customer service only after it arrived with a link showing it had been delivered . No apologies or anything. Terrible Experience!
28 December 2019
Unprompted review
I am a Jelly fan.
Jelly store should have a Jelly plushy just like his girlfriend because his girlfriend got a plushy.
24 June 2019
Unprompted review
Det best online store in the world!!!
7 April 2019
Unprompted review
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