As a beginner, i love this gym. The women’s only section makes me feel more comfortable to do workouts during busy periods. Staff are lovely and equipment is all in good shape and cleaned alot
Company replied
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The chest fly machine, adjustable seat doesn't adjust and is stuck on low. Most of the machines weights labels are missing so you dont know the correct kg. All in all needs alot of updating and mainta... See more
Company replied
I am really enjoying this gym so far, only been going a few weeks still lots left to do. Everywhere is spotless and the staff are friendly, need to try a few lessons next
Company replied
Really enjoy this gym, excellent range of equipment, very clean & tidy. Everyone is really nice there & I’ve met some lovely people at this gym - nobody is intimidating & everyone is really supportive... See more
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Company details
About JD Gyms - Stoke
Written by the company
Contact info
China Street, Fenton, ST4 3NJ, Stoke-on-Trent, United Kingdom
- 1782498880
4.0
Great
404 reviews
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Great choice of equipment
Great choice of equipment, large airy environment, good atmosphere.
2 November 2024
Reply from JD Gyms - Stoke
Hi there
We're thrilled to hear you enjoyed our equipment selection, spacious environment, and positive atmosphere. It's wonderful to know you had a great experience.
Best wishes
The JD Gyms Team
overall gym is ok however needs…
overall gym is ok however needs improving!!
music is too loud, please lower the volume it’s not a night club
parking is terrible
not enough plate weights, constantly hunting for weights!
not enough equipment for legs, there’s only 1 leg extension!
12 October 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for your feedback.
We understand your concerns about the music volume, parking, and equipment availability. We're always striving to improve and will take your feedback into consideration as we plan for future enhancements.
Best wishes
The JD Gyms Team
Poor customer service
Lacking customer service communication and information on websites
11 October 2024
Reply from JD Gyms - Stoke
Hi there.
Thank you for taking the time to leave us a review, we are always looking for ways to improve your experience in and out of the gym.
We understand that there can be specific questions from each member and for individual circumstances. However we do provide and continue to add to our list of FAQ's on the link below:
https://www.jdgyms.co.uk/faq/
However if you can not find your answer on there. please feel free to raise a ticket with our member services team via the below link:
https://www.jdgyms.co.uk/general-enquiries-form/
Where a member of the team can look to resolve your issue.
Best Wishes,
The JD Gyms Team
💚
Great Value Gym
Quick and easy to join. A good variety of equipment and classes. Staff are friendly and helpful. Great value. Would definitely recommend
8 October 2024
Reply from JD Gyms - Stoke
Thank you for taking the time to leave us a review. We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit but it is our team in Stoke that make this happen! Many thanks for providing us feedback.
Don't forget that you get entered into a monthly draw to win a free year if you refer a friend to join! Just ask a member of the team for your referral code next time you are in the gym for them to use when they join 🤞
Best wishes
The JD Gyms Team
💚
Friendly Staff nothing was to much…
Friendly Staff nothing was to much trouble and very welcoming.
8 October 2024
Reply from JD Gyms - Stoke
Hi Maggie, thank you for leaving us a review and the 5 star rating! It is great that the team in Stoke have made you feel so welcome. Please feel free to book in an induction with one of the team so we can help you get on the way with achieving your fitness goals.
Keep up the great work.
Best wishes,
The JD Gyms Team.
💚
Reply from JD Gyms - Stoke
Hi Simon. Short and sweet but this is our favourite word for a review and the team in Stoke will be loving it!
Best Wishes
The JD Gyms Team
💚
Treadmills are looking very tired
Treadmills are looking very tired. Seem to be the same machines from a decade ago under exercise4less
29 September 2024
Reply from JD Gyms - Stoke
Hi Liam.
Thank you for your feedback. We will use your review to help us deliver a better experience for each and every visit of our members in Stoke
!
if you feel there is any immediate safety concerns that our team have not picked up on please do not hesitate in contacting our management team on Stoke@jdgyms.co.uk
The JD Gyms Team 💚
Made to feel welcome
Made to feel welcome, I don't feel like I don't belong there. It fab
15 September 2024
Reply from JD Gyms - Stoke
😊Hi Tracy, Hi there. Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience at Stoke! 💪 The JD Gyms Team 💚
Switched from Pure Gym
Switched from Pure Gym. The facilities are amazing and there's so much more equipment available. Definitely no regrets.
28 August 2024
Reply from JD Gyms - Stoke
Hi Oktawia thank you for leaving a 5 * review! It's great to hear you’re enjoying using the facilities at our Stoke gym and loving the fact you have no regrets about leaving your previous fitness provider ;-) We hope you continue to enjoy your fitness journey with us 💪 Best wishes. The JD Gyms Team 💚
Reply from JD Gyms - Stoke
Hi there
Thank you for the 5 star review, It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Reply from JD Gyms - Stoke
Hi there
We're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
The showers need a temperature control…
The showers need a temperature control so i can wash in cold water after iv had a hot wash, at present the showers are just hot with no option for cold water. This is at JD gym in fenton stoke on trent
26 August 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for taking the time to leave us a review. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Reply from JD Gyms - Stoke
Wow! Thanks for the 5star review and comments. It's really made our day 😀 Best Wishes, The JD Gyms Team 💚
The gym is extremely busy but the…
The gym is extremely busy but the classes are quiet. I’ve been to 3 different classes this week and enjoyed them.
5 August 2024
Reply from JD Gyms - Stoke
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Reply from JD Gyms - Stoke
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Honestly a great place to go
Honestly a great place to go, everyone there is so nice and friendly and don't judge people on their shape. It's helped my mental health alot and made me feel more comfortable in my own body
16 July 2024
Reply from JD Gyms - Stoke
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Stoke
Hi there
Thanks for the 3 star review and comments. 😀 Your feedback really helps us improve our member experience!
Best Wishes,
The JD Gyms Team 💚
Showers either dirty or not for use…
Showers either dirty or not for use this week in stoke showers closed for nearly 2 weeks I understand there is a repair need be done but why take a whole 2 weeks not good
29 June 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Amazing facility
Amazing facility , Top equipments and great atmosphere. Super clean and comfortable gym… I love this Gym
27 June 2024
Reply from JD Gyms - Stoke
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Best decision ever
Absolutely love it at JD ,I'm enjoying my training and how spacious the gym is ,I really look forward to my sessions there
1 July 2024
Reply from JD Gyms - Stoke
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
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