JCP Hardware Reviews 19

Reply from JCP Hardware

Mar 13, 2026

Hello,

Thank you for your review, and also for taking the time to point out your experience so clearly.

I am sorry for the confusion caused when ordering your cylinder.

Having reviewed this again, the issue arose because the order for a single cylinder was placed as “Keyed Alike (3 Keys Total, Min 2 Locks)” and an existing ABS key code was also entered. In this situation, the cylinder was produced to match the existing code, which meant keys were not supplied as standard. We do appreciate that this was not clear enough on the listing, and we understand why this caused frustration.

Thank you for bringing this to our attention. As a result of your feedback, we have now updated the listing to make this clearer for future customers and to help avoid the same confusion happening again.

Regarding your comment about the website review, I can confirm that your review is live. Reviews do sometimes take a little time to appear because they pass through spam checks and moderation before being published.

Please email our customer service team and request a refund for the 2 keys purchased, and they will get this arranged for you.

Thank you again for highlighting this. We do genuinely appreciate the feedback, as it helps us improve both the listing and the customer experience.

Kind regards,


Customer Support Specialist
JCP Hardware

Reply from JCP Hardware

Feb 25, 2026

Thanks so much for your review, it genuinely means a lot to us.
We’re really glad we could talk you through everything and that you got the end result you wanted. If you ever need a hand with anything else, just give us a shout!

All the best,
The JCP Hardware Team

Reply from JCP Hardware

Nov 12, 2025

Thank you for leaving us a review! We’re thrilled you found the cranked window handles you needed and that the website, stock levels, pricing, and free fast delivery all hit the mark.

If you ever need help with sizing, spindle lengths, or matching finishes across your windows and doors, just give us a shout, our team’s always happy to help.

Thanks again for the high recommendation and for choosing JCP Hardware.

All the best,

The JCP Hardware Team

Reply from JCP Hardware

Nov 12, 2025

Thank you so much for the review and for trusting us at a stressful moment. We know how frustrating uncommon handle sizes can be, so it’s great to hear our site made finding the right fit quick and clear.

I’m delighted the options in your size were competitively priced, that Premium Tracked 24 did the job, and your order arrived well packed and in perfect condition. That’s exactly the experience we aim for.

If you ever need help with fittings, matching finishes, or anything else for your doors and windows, our team’s here and happy to help. And thank you for recommending JCP Hardware to family and friends, it means the world to us.

Thanks again for choosing us!

The JCP Hardware Team

Reply from JCP Hardware

Sep 29, 2025

Thanks so much for your review! Great to hear you found the site easy to use, the prices competitive, and your order arrived right on time. That’s exactly what we aim for!

Your feedback means a lot to us, and we look forward to serving you again soon.

JCP Hardware Customer Support Team

Reply from JCP Hardware

Apr 10, 2025

Thank you for your feedback about your experience with JCP Hardware. Stories like yours are exactly why we're in this business, to help people solve problems.

Finding the right hardware for bi-folding doors can be incredibly challenging, especially with the vast array of hinges on the market. We understand how frustrating this situation can be when you're trying to get your new home in proper working order.

I'm delighted that Jonathan was able to point you toward the correct replacement part. This kind of technical guidance is something we pride ourselves on at JCP Hardware, sharing our specialised knowledge to help customers navigate the often confusing world of replacement door hardware.

Thank you again for taking the time to share your experience and for recommending our company. We truly appreciate your support.

JCP Hardware Customer Support Team

Reply from JCP Hardware

Mar 10, 2025

Thank you so much for your words and recommendation! We're delighted to hear that the 135° stays for your French doors arrived on time and with clear instructions. It's good to know they've made such a positive difference to your doors and outdoor space.

At JCP Hardware, we strive to provide quality products at reasonable prices, and feedback like yours lets us know we're on the right track.

We appreciate you taking the time to share your experience with others.

Please don't hesitate to contact us for any future door and window hardware needs!

Best regards,
The JCP Hardware Team

Reply from JCP Hardware

Dec 17, 2024

Thank you for your kind review! We're glad to hear you were able to get the correct replacement UPVC window espag lock assembly in the end. Your tip about checking for "offset" versus "inline" types is a great reminder for other customers – it's an easy detail to overlook!

We always aim to make the returns and refund process as smooth as possible, so we're happy we could assist you. If you need any further help or advice in the future, don't hesitate to reach out.

Thanks again for choosing us, and we appreciate your feedback.

Best regards,
The JCP Hardware Team

Reply from JCP Hardware

Aug 21, 2024

Thank you so much for your review! We're thrilled to hear that you were satisfied with our service, pricing, and speedy delivery. It’s great to know that the lock was a perfect fit and that you were able to install it yourself. We’re always here to offer quality products at competitive prices, and we’re glad it made a difference for you. Thanks again for choosing JCP!

Best regards,
The JCP Hardware Team

Reply from JCP Hardware

Aug 5, 2024

Thank you for your fantastic review! We're delighted to hear that you found the replacement door handle for your conservatory with ease on our website. It's great to know that our detailed dimensions and user-friendly interface helped you make your selection.

We're also pleased that you found our prices competitive and our delivery prompt. Your feedback motivates us to continue providing excellent service and products. If you have any more needs in the future, we're here to help!

Best regards,
The JCP Hardware Team

Reply from JCP Hardware

Jul 2, 2024

Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that you found it easy to upgrade your door locks through our website and that you received first-class service. We strive to make the ordering process as smooth as possible and it’s great to know we met your expectations once again. If you need any further assistance, don’t hesitate to reach out. Thanks for choosing JCP!

Reply from JCP Hardware

Jul 2, 2024

Thank you for your feedback! We’re delighted to hear that you were pleased with the price and prompt delivery of the Trojan Flag door hinges. Our team strives to provide great service, and it’s wonderful to know we hit the mark for you. If you need any further assistance, please don’t hesitate to contact us. Thanks again for choosing JCP!

Reply from JCP Hardware

Nov 6, 2023

Hello,

We are truly sorry to hear about your disappointing experience. It is never our intention to leave a customer feeling that they have been scammed or their concerns unaddressed. We understand how frustrating it can be to not receive an item you've paid for, and the added stress of dealing with refund issues only compounds the matter.

We would like to assure you that we take these concerns very seriously. We are committed to transparency and integrity, and it concerns us deeply that you've had such a negative experience. Please allow us the opportunity to make things right.

To address this issue promptly, could you please reach out to us directly with your order details ? This will allow us to investigate what went wrong with your order and expedite the refund process. We assure you that we will do everything in our power to resolve this matter to your satisfaction.

Once again, we apologise for the inconvenience and distress this situation has caused you. We value your business and hope to have the opportunity to regain your trust.

Regards
JCP Hardware

Reply from JCP Hardware

Jul 21, 2023

Thank you for taking the time to share your experience with our service. We are delighted to hear that you had a positive encounter with our order tracking system and overall delivery process.

Your kind words mean a lot to our team. We're thrilled that we were able to meet your expectations, and we greatly appreciate your recommendation. Customer satisfaction is our top priority, and reviews like yours reaffirm our commitment to providing exceptional service.

We look forward to serving you again in the future. If there's anything else you need, please do not hesitate to reach out.

Warm Regards,
John

Reply from JCP Hardware

Jul 21, 2023

Dear Customer,

Thank you for taking the time to leave such a positive review on Trustpilot. We are delighted to hear that you found our prices to be competitive and were pleased with the speed and transparency of our delivery service.

Your recommendation means a lot to us, as we strive to provide the best possible service to our valued customers. Please do not hesitate to reach out if you have any further needs or queries.

We look forward to serving you again in the future!

Best Regards,
John

Reply from JCP Hardware

May 25, 2022

Hi, thank you for your review. Feedback is very important to us as it tells us how we are doing and when it's positive we know we are getting things right. Thanks again.

Kind Regards
JCP Hardware

Reply from JCP Hardware

May 6, 2022

Hi, thank you so much for taking the time to leave a review, its good to know you are happy with our products and services. Should you need advise in the future, please don't hesitate to get in touch with us.

Kind Regards
JCP Hardware