While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its high-quality products, reasonable prices, and efficient order processing. Many appreciate the quick delivery service and the availability of a wide range of parts, making it a go-to source for their needs. The helpfulness of the staff and the useful technical tips are also frequently highlighted. However, some customers also noted occasional issues with product quality, particularly with certain non-OEM parts requiring adjustments or not fitting as expected. A few people experienced damaged items upon arrival or received incorrect/used parts, though the company generally rectified these situations. There were also isolated instances of slower shipping or items being on backorder.

What people talk about most

Product

People report positive experiences with product quality and availability. Many customers praise the wide... See more

Order

Consumers generally express satisfaction with the ordering process, highlighting its ease and efficiency.... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt shipping, with... See more

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the good quality parts,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the reasonable and fair pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have made several orders in the past few months and all parts received in timely fashion. Only glitch is when shipping heavy and light items, would recommend more/better packing material to protect a... See more

Rated 5 out of 5 stars

I purchased an electronic ignition for a 1969 bug. Information stated it would work. It doesn’t. I can’t get anyone to contact me to try and resolve by suggestions or a different product. Ky... See more

Rated 5 out of 5 stars

Made my order out and waited for my parts. Using the tracking number I knew when they would show up. Upon arrival I noticed a couple damaged items. I logged onto the website and selected return for th... See more

Rated 4 out of 5 stars

Although the price was fair, I had to rework two of the items purchased. The brake cylinder reservoir has an outlet that is tapered to an extent that the hose slips off with virtually no force. I had... See more


Company details

  1. Vehicles & Transportation

Written by the company

For over 26 years we have been serving the Volkswagen industry with the finest air-cooled VW parts and top of the line customer service and technical support. We are committed to providing our customers with the most accurate information and assistance when they order their classic VW parts. Our staff works on their own VW restoration projects in order to learn more about the cars and pass that knowledge and understanding of the process along to our customers. We are eager to receive feedback from our customers regarding their experiences with us so we can continue to improve the service we provide. Please do not hesitate to call our sales staff directly if there is an urgent issue that we can help resolve immediately.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jbugs has proven to be an excellent…

Jbugs has proven to be an excellent resource for my 1970 Fastback type 3, providing all the necessary components. Their responsiveness to inquiries is truly commendable, and their team is exceptionally friendly. I am very impressed with their products, which are of high quality. I would gladly give them a 6 star rating.

31 August 2025
Rated 3 out of 5 stars

Nice to have a wide variety of items to…

Nice to have a wide variety of items to order and receive them in a decent time frame. However, the last 4 or 5 fan shroud I've ordered have been scratched and/or dented. Better cushioning, especially for the front of the shroud, would be great.

29 August 2025
Rated 5 out of 5 stars

JBugs always has what I need

JBugs always has what I need for my classic VW and my orders are processed very quickly so I receive parts within a couple days. Love the customer service it’s top notch.

1 September 2025
Rated 5 out of 5 stars

Why I Like JBugs...

Very good website, with continuous improvement.
Excellent videos, diagrams and tech tips.
Obscure, hard to find parts are stocked.
The "wish list" feature is very convenient for saving items for future review and purchase.
Good advice on selecting the best quality parts.
Convenient ordering process and expeditious shipping.

1 September 2025
Rated 5 out of 5 stars

73 bug rebuild

Jbugs has a large amount of inventory. Rebuilt my entire VW from jbug parts. On the rare event if something was out of stock, the item was promptly sent when available. Even though I'm on the east coast items were shipped and arrived in a timely mannor.

1 September 2025
Rated 2 out of 5 stars

Parts are not good quality

Parts I received over the last few orders are just not to the caliber part that I thought you guys sold. Your shipping in order process is easy. But the quality of the parts is somewhat to be desired. I don't know how many more things I will order from you guys. I purchased a fuel tank and a sending unit kit for a super beetle back in like April and the sending unit the float part is full of fuel in the tank which doesn't let it work because it sinks. I also bought axle seals for the torsion arms for a 66 beetle and had to order three sets to get still not the right upper and lower seal sizes.

31 August 2025
Rated 3 out of 5 stars

Jbug has a large variety of items to…

Jbug has a large variety of items to choose from. Customer should receive a notice if an order is on back order given the customer the right to cancel their order or to select another vendor. Shipments to the eastcoast takes about 8 to 10 days after orders are placed.

31 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look