Jbhifi Reviews 

I purchased a TV on line, I paid $60 to have the TV delivered and set up &!the old TV removed? I was told by the delivery people that they don't set it up! I rang the support phone number .. 40min wait .. to be eventually told that to have TV set up would cost an extra $100 & they don't know when it could be done!! Not Good enough JBHifi! I will never use this company again.. Appliances on line offer free delivery, removal and set up..

Unlike other retailers that can deliver in Metro areas JB hi Fi can get a single thing right. Two failed deliveries, multiple emails, calls and not one helpful person - Ai chat bots and 2 hours on hold to speak to someone.

I Pre purchased a security display unit that was promised next day delivery from the release date, so I could secure a unit and be one of the first people in Australia to review it. Instead I’m here like many other reviews warning people to never use JB HIFI’s pre order delivery service. After 4 days of no delivery I waited over 50 minutes listening to the worst 80’s style porn music they play while waiting, only to talk to an operator that I could hardly hear and was cutting in and out all the time. As far as I could make out, My package had not even been sent out for delivery yet and wouldn’t receive it until later the following week! That’s if I receive it at all. This is blatant false advertising and promising on things they literally can’t deliver. It has been an extremely disappointing experience from a company you expect better from. And a warning to others to only buy off the shelf from them or go to Harvey Norman or The Good Guys who will price match and give you the upmost best in service that you the customer deserves.

I have spent tens of thousands at JB Hi-Fi. I always used to go to them for everything, brand new and request the best price or wait for a sale. It looks like Samsung website has the best deals as they were prepared to give me $350 for my old Galaxy S21 Plus and JB Hi-Fi offered $180. Plus Samsung would give you another voucher for I think about 130 dollars. You have to do this on the Samsung website. Don't go into the shops because they can't offer the same deal.
JB Hi-Fi give you a terrible trade-in price after ripping you off for the item new and making out their giving you a great discount. Now you see all these refurbished phones. On principal please avoid buying these refurbished phones because the people that have traded them in have been given absolutely nothing for them, I'm talking from experience. It's all about win win for JB Hi-Fi and lose lose for us, the customer.
Also their returns policy seems to have changed and if anything's been opened they don't want to take it back. So I highly recommend people going on to Amazon or eBay and purchasing there because they normally have change of mind or money back guarantee within 30 days.
I got the Samsung Galaxy s25 Edge on marketplace for $1200 that was basically new and a great saving. Phones are just too expensive nowadays to buy brand new just like motor cars.
I am very reluctant to purchase anything from JB Hi-Fi anymore least of all any accessories or something that has to go back because you don't like it or you've changed your mind. They don't want to take it back so JB Hi-Fi I hope you're stuff stays on the shelves and gains dust. You've lost me as a customer

The buggy website glitched on a payment screen and when it refreshed it went back to the default delivery method. Cancelling my order was a 3 hour ordeal and the refund will take days. You are unable to change or cancel an order very easily. I have bought every phone, laptop, TV, audio device and gaming console I have ever owned from JBHIFI along with many appliances and white goods. I will be shopping elsewhere from now on, I never want to give them another cent.

ignore price matching.

made me fill in all the details in the chat bot say it will get back to me then crickets. now the prices are all back to normal.

Unethical, Unfair Sales Practices. Not flexible with business transactions.
As Apple stores suggested 3 to 4 weeks delay for iPhone 17 Pro Max, and as JBHiFi store person said as per JBHiFi website and their internal info, its quick to get it through them, I made a pre-purchase. Since then the website status kept changing from 3rd Oct to 6th Oct, and then mid Oct. No status updates given, during calls. Visited multiple stores of JB HiFi during regular shopping. After the 3rd Oct, which was supposed to be my pickup date for my order, I received exactly same update from different stores and different personnel, that due to recent cyclone in China all orders are delayed and they dont know the status. Even the online support team mentioned that to me over the phone today.
I managed to buy one off Apple store today, and Apple doesnt seem to be affected by the same Cyclone. Their senior management is broadcasting incorrect information, and following unfair unethical trade practices to force customer into buying off them.

I could not get a refund from the pre-purchase from JB HiFi over the phone, as online team said, as its an online order it must be refunded through a store. I went to a store, and they said the order needs to be transferred from the original store to theirs and as they original store is closed for the day, they cannot do it.

So difficult to get even the basic purchase related transactions done through them, and not transparent and truthful in their business practices.

Great stores around Australia, they often adhere to good warranty practices, the only issue I've ever had is one time with a phone charger cable, where the manager was being persistent about it working on their phone, but it wouldn't on mine, so that was somehow my problem, and not the cable. Which is just poor customer service. But I went to another store, and found someone who didn't wake up on the wrong side on their bed. Staff always friendly, always getting good prices, always looked after, clean stores, nothing negative to say as of yet really.

Had to make this Purchase online as the stock was not held in store. Was promised it would be delivered the next day - paid for that. Urgently required. And No order Delivered. No tracking info on Global Express who it is apparently with. Can't speak to anyone there and now online chat at JB says it takes atleast 1 - 3 days after it reaches the courier. Then why Lie to a customer and say it will be delivered the next day. I would have purchased it elsewhere had I known this would happen.

Been a customer for many years and spent many thousands of dollars with them but when it comes time to return a faulty product they try to slow the process down in the hope that you just give up. Sales enquiries are answered within minutes but it has taken two weeks for them to do what they could have done in two days - they then had the hide to say that they were delayed because they had a long weekend - deceitful as well as deliberately slow. They have lost my business for good once I have this rectified. Ridiculous way to lose loyal customers

Again I dont understand all the negative reviews. Staff helped me by looking up my receipt on their system which helped me with my exchange

Their online customer service is appalling, chat system when you have an issue is so slow, placed in queue with little or no movement. If you are buying something it's a different story. Treat your customers like this and they will never return, I know I will not buy another thing from them. Another company cutting costs by providing a substandard service. Just proves they don't care one bit about their customers.

do not pay extra for the fast delivery; not worth the money. my item ends up getting delayed anyway.

Was in hold for nearly 2 hours about an order they stuffed up. Then the phone rang, didn't connect and hung up on us.

When you call the number 135244, they are very good if you want to purchase something. You will be answered in couple of minutes. But if you want to have a discussion on the item that you purchased, you have to wait for hours on the phone... Today I was in the queue of 27 and waited 1.5HRS, and I become 15 in the queue, ended up hanging up the call... Useless people... and very disappointed. .

Sept 9: ordered headphones on JB Hi Fi website. Delivery expected before Sept 15. Sept 15: headphones delivered... to JB Hi Fi's warehouse. The parcel was sent back to JB. Contacted customer support to understand what happened. Dodged the question and said they'll resend once they locate the parcel. The address I gave JB was correct, so there must have been a mistake on their end. Asked if they could resend with Express delivery as a gesture, but they say I initially ordered with regular delivery, so not really. Sept 19: no news. Contacted customer support again to figure out what is going on. Warehouse still hasn't located the parcel. Customer support chased them. Asked again regarding what happened and if Express delivery was possible. First question was dodged again and they said they'll see what they can do re. delivery. Sept 22: Warehouse has located the parcel and resending. Sept 24: parcel received, although the box had some damage.

Might seem like a short delay, but the lack of communications, transparency, and total absence of apology didn't make my interaction with JB satisfactory. Would expect more from a leading retail brand. Giving two stars because the purchase was a good deal.

Useless company, their system seems designed to make it so hard to get a hold of anyone you give up. Faulty product return six days still no reply. Wasted several hours on online chat only to be kicked out of Que and sent to start. No direct complaints form all roads lead back to same original contact. Everything this company does is at the convenience of the company and at the expense of the customer, I am done, never again will I spend a thing with these clowns. If these company's were fined for wasting peoples time like this they might actually sort themselves out. Amazon leaves them for dead and their shops are cluttered and often dirty, online marketplace is a complete nightmare and should be banned. Quick to take your money though.

Matthew from Jbhifi Maroochydore Home Centre, was so helpful and knew everything about smart watches. I didn't know very much about what extras I needed and Matthew was able to guide me honestly. I bought the watch and then a fridge, he helped me the whole time.

On this sunny day, Sunday September 15, 2025, my husband and I set out to find a new laptop to upgrade my very old Windows 7 device. In the computer department, we encountered Matt, who was incredibly helpful. I expressed interest in an HP laptop, but unfortunately, it was out of stock. I inquired about the display model and asked if it was available for purchase. Matt kindly offered to check on this for me and came back with an offer I couldn't refuse, which certainly brightened my mood! His extensive knowledge and ability to address all my questions and concerns were impressive. I truly appreciated Matt's courteous and efficient service throughout the process. I also got some surprises thrown in which was very much appreciated. I have attached photos of our new setup. Thank you, Matt and JB, Hi Fi Homemaker store at Kotora. Cheers Elly & Paul Grimmett

Ordered online website clearly states: “You will receive your bonus gift voucher within 14 days from collection or delivery. Day 15 and still no email with gift card.
-Long delays via email and live chat.
-On chat, I was left on hold indefinitely. When I cleared cookies and reconnected under an alias, I was connected within 3 minutes—only to then be told I had reached “sales,” not customer support.
-This appears to be a tactic to redirect customers back into the queue without resolution.
-I am currently on the phone, waiting over 3 hours, moving only from position 11 to position 6.

Response from JB Customer Support:
Unfortunately, due to an Operational Delay with our Gift Card issuing systems, we are unfortunately facing slight delays with sending these out!

We sincerely apologise for any inconvenience; and we'll get these out as quickly as we can

In conclusion, I would not make another purchase from JB online. It should be noted that had I pre-ordered instore, I would have received a gift card on the day of pick-up.