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Jbc Online Reviews 5

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TrustScore 3.5 out of 5

3.5

Glassware Wholesaler
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Company details

  1. Glassware Wholesaler

Written by the company

Online suppliers of Jars, Bottles & Caps to the artisan food producer, gift maker, deli or hospitality setting. We can supply in box quantities, bulk pallets and more. What do we do… Honey Jars Preserve Jars Pickle Jars Chutney Jars Mineral Bottles Spirit Bottles Chilli Sauce Bottles Oil Bottles Cork Bottles

Contact info

3.5

Average

TrustScore 3.5 out of 5

5 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Excellent customer service

The products are excellent quality. I regularly buy jar lids.
problem with delivery of my last order but excellent support from customer services.

29 April 2026
Unprompted review
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Reply from Jbc Online

We are glad that you are pleased with the quality of our products. Customer satisfaction is very important to us. We generally aim to ship and deliver within a margin of 3-5 business days, economy service, from the date an order is placed with us online. We are pleased that we managed to achieve that target on this occasion, notwithstanding there was a slight delay after shipment, with DX Express routing the items out for delivery from the local hub. once items have been collected from the warehouse, we are always available with help to support our 3rd party couriers to help ensure items are delivered in a timely manner.

Rated 5 out of 5 stars

Great service, great quality!

Great service, great quality! The speed of delivery was a special touch, they exceeded my expectations. Filled my jars with jam with no issues. Would definitely recommend and will be ordering again.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at any cost

We placed a repeat order only to receive both items wrong. The company refused to rectify the mistake made, blaming us for it. Only managed to get our money back by submitting a charge back through the bank. Avoid at any cost.

28 August 2025
Unprompted review
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Reply from Jbc Online

We’re sorry to hear that you were unhappy with your recent experience. After reviewing your order, we can confirm that the items were dispatched exactly as ordered. Once you contacted us, we offered to arrange a collection and provide a full refund for the products (excluding the original delivery fee), in line with our returns policy.
We understand your frustration and regret that our solution didn’t meet your expectations. The chargeback claim has now been closed, and we consider the matter resolved.
We always aim to provide fair and transparent service, and we appreciate your feedback.

Rated 1 out of 5 stars

Modern day scammers

Purchased glass jars from this company, over 75 out of 100 that I received were damaged and I was laughed at in email communications by Paul Harrison who is a senior figure at the company when I complained. They are not willing to accept liability for damaged items and told me I was 'complaining and causing trouble'. I had to pay for postage myself to send back their damaged goods which took a chunk out of my refund total. Total shambolic company who willingly send out damaged glass jars expecting people to be happy with them. Also, their packages arrived with absolutely no protection packing wise. Why are they even in this business if absolutely don't care about the goods they happily charge people for?

Avoid like the plague, do not shop with them unless you don't mind being scammed out of your hard earned money.

11 April 2024
Unprompted review
Rated 4 out of 5 stars

Excellent Service

I ordered 48 jars from this company. Originally only 38 were sent, three of which were smashed. I contacted them and they dispatched the remained that day (blaming the loss of jars on the courier... yeah right!).

The replacement jars arrived, smashed to smithereens. Replacements for the replacements were again sent out - no quibbles!

Only downer, packaging is terrible - hence why the glass jars arrive in pieces!

13 February 2011
Unprompted review

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