Hands down the best customer service I've ever experienced! Lightning-fast responses, straightforward instructions, and they walk you through everything patiently like having a personal assistant. Luc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought 2, 8mm 20" 14k gold Cuban chains and absolutely love the product but realized 2 of the same chain is too bold of a look for me. Liv from Jaxxon customer service was excellent; she was friend... See more
Company replied
I’m very pleased with my whole customer service experience with my mix up on length size. And the immediate response was unbelievable and got my link switched from a 20 inch to 26 inches within 24 hou... See more
Company replied
Unfortunately I originally ordered the wrong size of a bracelet. But fortunately a service agent named Sofia assisted me. She was amazing. First she assisted me in cancelling the booking and then r... See more
Company replied
Company details
About JAXXON
Written by the company
Italian Made Chains
It's no secret that Italian Made jewelry is second to none, perfected over millennia into the modern world. That is why we only work with the most enduring and premium quality materials straight from Italy, from solid 14k Gold to 925 Sterling Silver. Three years ago we committed to bringing you Italian luxury at a price point within reach. We've never settled for less and we don't believe that you should either.
Free Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Contact info
770 S Grand Ave, 90017, Los Angeles, United States
- 2136631585
- contact@jaxxon.com
- jaxxon.com
4.5
Excellent
40K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 stars for Bree only
Bree did a great job helping me getting an update on my exchange order and in getting it shipped the 5 stars is only for her. But just as a warning to those exchanging a product, for a simple order that I wanted to exchange that I didn't hesitate to ship back, it took quite a bit of time to finally get my exchange shipped. After having to reach out to customer support twice, overall rating for Jaxxon would have to only be a 4.
2 March 2026
Reply from JAXXON
Thank you for your feedback and for recognizing Bree, we truly appreciate it. We apologize for the delay in processing your exchange and the need to follow up to get it shipped. That’s not the experience we aim to provide. We value your patience and your honest review as it helps us improve.
Stacey was so great
Stacey was so great! Even though my warranty just recently expired they were able to exchange my necklace for a new one. 10/10
3 March 2026
Reply from JAXXON
Thank you for your amazing feedback! We’re so glad Stacey was able to assist and get your necklace exchanged for you, even after your warranty expired. We truly appreciate your support and are happy we could help!
Beautiful 8mm Cuban link women's set
I recieved my package shortly after ordering. It is a beautiful set. I opted to change the length of the chain and Cardi at customer service was great, made the experience fast and easy. Waiting to mail it back now for my replacement but definitely a good buy!!
26 February 2026
Reply from JAXXON
Thank you for your wonderful feedback! We’re so glad Cardi was able to assist you and make the process fast and easy. We appreciate your support and hope you love your beautiful set once the replacement arrives!
Very nice
Very nice, respectful, professional, and quick to respond. The person assisting me was Stacey, and she made sure everything was handled, 10/10.
3 March 2026
Reply from JAXXON
Thank you for your kind words and for recognizing Stacey! We’re glad she was able to assist you professionally and efficiently. We truly appreciate your feedback and support!
Quick and complete customer service
Angel was very helpful and provided the information I needed on an exchange in a very timely manner.
2 March 2026
Reply from JAXXON
Thank you for your feedback! We’re glad Angel was able to assist you quickly and provide the information you needed for your exchange. We appreciate your support!
Reply from JAXXON
Thank you for your feedback! We’re so glad Stacey made your exchange process easy and smooth. We truly appreciate your support!
Awesome Product & Customer Service
Customer service was awesome. Address was updated due to automatic incorrect entry. Thank you so much. I am
So happy with the products and service.
26 February 2026
Reply from JAXXON
Thank you for your wonderful feedback! We’re glad our team was able to update your address and provide great service. We’re so happy you love the product and appreciate your support!
Sofia was wonderful
Sofia was wonderful!
Fast, effective & kind, great customer service all around.
2 March 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that Sofia provided such fast, effective, and kind service.
We’ll be sure to pass along your feedback to her — I know she’ll truly appreciate it. Providing a great customer experience is always our goal, and it means a lot to know we delivered.
Thank you again for your support!
Reply from JAXXON
We love to hear it — thank you! 🙌
We’re so glad you had a great, easy experience with us. And “best chains in the business”? That truly means a lot!
We appreciate your support and can’t wait to have you back for your next piece.
Bree helped me out and she did an…
Bree helped me out and she did an amazing job!!! She was able to switch the sizes on the chain I had ordered without any issues.
2 March 2026
Reply from JAXXON
Thank you so much for sharing your experience! We’re so glad to hear that Bree was able to help you switch the chain size smoothly and without any issues, that’s exactly the kind of seamless support we strive for.
Bree was such a joy to work with and so…
Bree was such a joy to work with and so patient and understanding
2 March 2026
Reply from JAXXON
We’re so happy to hear that Bree was a joy to work with and that she provided such patient and understanding support. That’s exactly the kind of experience we aim to deliver every time.
We’ll be sure to pass along your kind words to her, it truly means a lot to our team. Enjoy your JAXXON piece!
Stacey was very helpful is resolving…
Stacey was very helpful is resolving the situation. Thank you very much
2 March 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that Stacey was very helpful in resolving the situation for you. We’ll be sure to pass along your appreciation to her, I know she’ll be so happy to hear this! Enjoy your JAXXON piece!
Angel did great with helping me with my…
Angel did great with helping me with my problem. In terms of customer service, amazing. Just hoping my issue gets resolved as it has yet to.
1 March 2026
Reply from JAXXON
Thank you for sharing your experience! We’re glad to hear Angel provided amazing customer service and was able to assist you. We sincerely apologize that your issue hasn’t been fully resolved yet — our team is committed to making this right. One of our representatives will follow up with you promptly to ensure your concern is fully addressed. We truly appreciate your patience.
Angel provided excellent customer…
Angel provided excellent customer service and helped me resolve a browser issue quickly.
28 February 2026
Reply from JAXXON
Thank you for your feedback! We’re thrilled to hear that Angel provided excellent customer service and helped resolve your browser issue quickly. We truly appreciate you taking the time to share your experience!
Easy exchange process
Polite, customer service, and accommodating return exchange process
25 February 2026
Reply from JAXXON
Thank you for your review! We’re glad to hear our team provided a polite and accommodating exchange process. Making returns and exchanges as easy as possible for our customers is very important to us, and we truly appreciate your feedback!
Yes customer service was very helpful…
Yes customer service was very helpful and nice took care of my situation really fast.
24 February 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that our customer service team was able to assist you quickly and take care of your situation. Providing fast, helpful, and friendly support is always our goal, so it truly means a lot to know we delivered on that for you.
We appreciate you taking the time to share your experience and for choosing JAXXON! If you ever need anything in the future, we’re always here to help.
Great customer service
I ordered the necklace/bracelet combo but the bracelet was too small. Customer service made it easy to exchange my bracelet. Stacey handled my exchange and provided quick responses!
1 March 2026
Reply from JAXXON
We’re so glad to hear that your exchange process was smooth and easy.It’s great to know that Stacey was able to assist you quickly and make the process seamless, we’ll be sure to pass along your kind words to her.We truly appreciate your support and hope you’re loving your set now! If you ever need anything else, we’re always here to help. 😊
Great Customer Service
While I liked the product I need a longer chain, but Avery was super easy to deal with and made the process a breeze. I was offered multiple options for how to best take care of my return.
24 February 2026
Reply from JAXXON
Thank you for sharing your experience! We’re glad you liked the product and that Avery was able to make the exchange process smooth and stress-free. 🙌
We always want to provide flexible options and an easy return experience, so it’s wonderful to hear that was the case for you. We truly appreciate your support!
Amazing support
Skye helped me with my gift today! I appreciated the immediate response and support!! Amazing
28 February 2026
Reply from JAXXON
Thank you so much for the kind words! We’re thrilled to hear Skye was able to help you right away and make your gift experience smooth and stress-free. 🙌
We truly appreciate your support and are so glad our team could deliver amazing service!
Avery was very helpful with my…
Avery was very helpful with my exchange. Greatly appreciated her attentiveness and quick responses. Will continue to support Jaxxon products!
28 February 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear Avery was able to assist you quickly and attentively with your exchange. 🙌
We truly appreciate your continued support and are grateful to have you as part of the JAXXON family!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.