Jasperbelly Reviews 96

Reply from Jasperbelly

4 days ago

Hi Belinda,

Thank you very much for taking the time to share your experience with us. We sincerely apologize for the disappointment you've felt—this is never the emotion we want any of our customers to experience.

First of all, we want to assure you that we had absolutely no intention to deceive. Jasperbelly is committed to providing comfortable, high-quality clothing and excellent customer service. The situation you described does not reflect the standards we strive for, and we take your feedback very seriously.

We regret that you only received the top from the two-piece set, not the bottom, and that delivery took a full month. We will immediately bring your concerns to our website management team to re-examine our order fulfillment and shipping processes, so we can prevent similar errors from happening in the future.

After checking our records, we would like to kindly clarify: the top and bottom of this set are sold separately on our website. According to your order history, it appears that you purchased only the top. If this was not clearly indicated on the product page, we deeply apologize for the confusion—we want to work with you to resolve the issue.

Regarding the difficulty you mentioned in reaching us: all of our customer service channels are functioning normally. You may have experienced a temporary technical issue on your end—we are sorry for the inconvenience this caused. To improve our after‑sales support, we are also strengthening our contact options to ensure every customer can easily get the help they need.

One of our customer service representatives will reach out to you via email within 24 hours.

We sincerely hope you will give us a chance to make things right. Please keep an eye on your inbox, as our team will contact you directly.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Updated 7 days ago

Hi Estelle,

Thanks so much for taking the time to share your experience. We’re truly sorry to hear how frustrated you are — that’s never the feeling we want any customer to have.

First, we want to assure you that we are absolutely not a crooked company. Jasperbelly is committed to providing comfortable, high‑quality clothing and great customer service. What you’ve described does not reflect our standards, and we take your feedback very seriously.

We’re very sorry that you received the wrong item and that the refund process has been so disappointing. We will immediately share your concerns with our supplier and strictly reinforce our quality inspection process, so that shipping mistakes like this won’t happen again. We are also working hard to improve our after‑sales customer service to make sure issues are resolved fairly and quickly.

Regarding your partial refund: we have contacted our finance team to verify what happened. Please don’t worry — our customer service team will reach out to you directly within 24 hours to get this sorted out properly.

We truly hope you’ll give us the chance to make things right. Please keep an eye on your email — our team will be in touch very soon.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Apr 7, 2026

Hi Elena,

Thanks so much for taking the time to share your experience. We’re genuinely sorry to hear about your frustration — that’s never the feeling we want any customer to have.

First, we want to assure you that we are absolutely not crooks. Jasperbelly is committed to providing comfortable, high‑quality clothing and great customer service. What you’ve described is not the standard we strive for, and we take your feedback very seriously.

We’re sorry that you only received the blouse from the set and that the quality was poor. We will immediately share your concerns with our store administrator and strictly review our order fulfillment process, so that mistakes like this won’t happen again.

Regarding the complaint channel and website access: we want to clarify that our online store is fully functional. There may have been a temporary technical issue on your end — we apologize for the inconvenience. To make things right, we are also improving our after‑sales customer service so that every customer can easily reach us.

Please note that our product listings clearly state when an item is only part of a set. If there was any misunderstanding, we truly regret the confusion. That said, we will still work with you to find a fair solution.

You will hear back from our customer service team via email within 24 hours. We will make sure your refund or exchange request is handled properly.

We truly hope you’ll give us the chance to make things right. Please check your email shortly — our team will reach out to you directly.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Updated Mar 31, 2026

Hi Chari,

Thanks so much for taking the time to share your experience. We’re genuinely sorry to hear about your frustration — that’s never the feeling we want any customer to have.

First, we want to assure you that we are absolutely not crooks. Jasperbelly is committed to providing comfortable, high‑quality clothing and great customer service. What you’ve described is not the standard we strive for, and we take your feedback very seriously.

We’re sorry that your order took nearly three weeks to arrive and that the quality and items didn’t meet your expectations. We will immediately share your concerns with our supplier and strictly reinforce our quality inspection process, so that shipping mistakes like this won’t happen again.

Regarding your return request and refund: please don’t worry. Our customer service team mainly handles emails during online hours, so sometimes replies are not instant — but we always respond. You will hear back from us within 24 hours, and we will make sure your return and refund are processed properly. We are also working on improving our after‑sales service to make the process smoother and faster.

We truly hope you’ll give us the chance to make things right. Please check your email shortly — our team will reach out to you directly.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Mar 30, 2026

Hi Darlene ,

We’re truly sorry to hear about your experience, and we completely understand your frustration. We want to assure you that Jasperbelly is committed to providing high-quality, comfortable clothing and reliable customer service—we do not engage in practices meant to mislead or take advantage of our customers.

The item you ordered is clearly listed with separate options, allowing customers to choose whether they’d like to purchase the top, the pants, or the full set. Based on your order, only the top was purchased. We apologize if this wasn’t made clear enough, and we’re actively working to improve our product listings to prevent any confusion going forward.

Regarding the quality of the top, we take your feedback seriously. We will report this issue to our supplier and strengthen our quality inspection process to ensure that all items meet our standards before they are shipped.

We also acknowledge your concerns about our customer service response, and we are continuously working to improve our after-sales support to better assist our customers.

A member of our customer service team will reach out to you directly within 24 hours to address your concerns further. We appreciate you bringing this to our attention, and we hope to make things right.

With Kindness,
The jasperbelly Team

Reply from Jasperbelly

Mar 7, 2026

Hi Erin,

Thanks so much for taking the time to share your experience. We’re sorry to hear that you’ve had a frustrating experience — however, we believe there may have been a misunderstanding.

Jasperbelly is a women's fast-fashion brand specializing in clothing such as dresses, tops, and trousers. We do not sell pillows or any products under the name "flyhugz." After checking our system, we couldn’t find any purchase record associated with your name or order details in our store.

If you’ve ordered a pillow from flyhugz, we’d recommend reaching out directly to their official customer service team — they’ll be in the best position to assist you with your order confirmation or number.

We’re sorry we couldn’t be of more help in this case, but if you do have any questions about our clothing or your shopping experience with Jasperbelly, please don’t hesitate to contact us at service@jasperbelly.com.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Feb 23, 2026

Hi Dimitra,

Thanks so much for taking the time to share your experience with us. We’re truly sorry to hear that your order for Women's Casual Trousers and an Asymmetrical Long Top arrived with only one item — we completely understand your frustration, and we sincerely apologise for this mistake.

We are committed to providing our customers with comfortable, high-quality clothing and a great shopping experience. This is not the standard we strive for, and we’re really sorry we let you down this time. Please be assured that we will report this issue to our supplier and will strictly manage our quality control staff to prevent shipping errors like this from happening again. We are also working hard to improve our after-sales customer service.

To resolve this for you personally, please reach out to our service team directly at "service@jasperbelly.com". They will prioritise your case and make sure the issue is sorted out for you as quickly as possible.

With Kindness,
The Jasperbelly Team

Reply from Jasperbelly

Feb 23, 2026

Hi Carole,

We’re sorry the top didn’t match the ad, and that our service fell short. We don’t mislead customers—we’re committed to quality clothing and good service. We’ve noted your feedback, will follow up with our supplier, and reinforce quality checks to prevent future issues.

Please email “service@jasperbelly.com”so we can resolve this promptly.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Jan 30, 2026

Hi Suvi ,

Thank you for sharing your feedback with us. We sincerely apologize that the product did not meet your expectations in terms of quality and sizing.

At our company, we are committed to providing comfortable, high-quality clothing and excellent customer service. We will definitely share your concerns with our supplier to ensure our products meet the standards we aim for.

Our customer service team has already noted your order details and will reach out to you directly to help resolve this .

We truly appreciate you bringing this to our attention, as feedback like yours helps us improve. Thank you for giving us the opportunity to address your experience.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Updated Jan 12, 2026

Hi Christine,

We’re truly sorry to hear about your recent experience, and we understand how frustrating this situation must be for you. We want to assure you that Jasperbelly is committed to providing high-quality, comfortable clothing and reliable customer service—we do not engage in practices meant to mislead or take advantage of our customers.

Regarding the charges you mentioned, we do not intentionally charge for items not ordered or shipped. If an error occurred, we sincerely apologize and will investigate this immediately. As for returns, our standard policy allows 15 days for returns, and we provide clear return instructions upon request. We regret if our communication was unclear or if you experienced delays in receiving the return address.

Our customer service team has logged your feedback and will reach out to you directly within 24 hours to resolve this—whether it involves clarifying charges, arranging a return, or issuing a refund where appropriate.

We value every customer and take feedback seriously as it helps us improve. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Updated Jan 8, 2026

Hi Jennifer,

Thank you for sharing your experience — we sincerely apologize for the damaged sweater you received and for the frustration caused by the zipper issue. We understand how disappointing it must be to receive a defective product and face challenges in reaching a resolution.

We want to assure you that we do not deceive our customers; we are deeply committed to providing comfortable, high-quality clothing and exceptional customer service. In response to your feedback, we will investigate this matter with our supplier and reinforce our quality control measures to prevent similar shipping errors in the future. We are also continuously working to improve our after-sales support.

Our customer service team has already documented your order for after-sales assistance and will follow up proactively to ensure this is resolved to your satisfaction. If you’re open to it, please feel free to contact us directly at service@jasperbelly.com for further assistance.

We appreciate your patience and are dedicated to making things right.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Nov 25, 2025

Hi Tammy,

Thank you for bringing this to our attention, and we’re truly sorry to hear about the issues you’ve experienced with your order. We want to assure you that our goal has always been to provide customers with comfortable, high-quality clothing and reliable customer service — we never intend to mislead or disappoint anyone.

Regarding your parcel, we’ve already contacted the logistics team to rearrange delivery for you. The package is currently at your local warehouse, and you’re also welcome to pick it up directly from the local carrier. We’re actively working on improving communication with our shipping partners to prevent similar situations in the future and enhance our post-sales support.

If you’d like the latest updates or further assistance, please feel free to reach out to our customer service team directly — they’ll be happy to help.

Thank you for your feedback. It helps us continually improve and serve you better.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Nov 13, 2025

Hi Janet,

Thank you for sharing your feedback, and we’re genuinely sorry to hear about your disappointing experience. We want to assure you that we never intend to mislead our customers — on the contrary, we strive to provide high-quality, comfortable clothing and reliable customer service.

We take your comments seriously. Your feedback will be shared with our suppliers, and we will reinforce quality control procedures to prevent similar issues in the future. We are also continuously improving our after-sales support to ensure a smooth and fair process for all customers.

Our customer service team will reach out to you directly to help resolve this situation. We truly appreciate you bringing this to our attention, as it helps us grow and serve you better.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Oct 24, 2025

Hi Melody,

We’re truly sorry to hear about the disappointing experience you had with the sizing and fit of your recent order. We understand how frustrating it must be, especially when following our size guide, and we sincerely apologize for the inconvenience this has caused.

At jasperbelly, we are committed to providing high-quality, comfortable clothing and excellent customer service. Your feedback is extremely valuable, and we will be sharing it with our suppliers to address the sizing inconsistencies. We are also reviewing our sizing standards and strengthening our quality control processes to prevent such issues in the future.

Additionally, we are actively working on improving our customer service policies, including our return and refund processes, to better support our customers.

We truly hope you’ll consider giving us another chance in the future. If there’s anything else we can assist with, please don’t hesitate to reach out.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Oct 13, 2025

Hi Ann,

Thank you for reaching out, and we’re so sorry for the inconvenience and frustration you've experienced with your Queen jacket order.

We truly appreciate you sharing your concerns, and we want to help get this resolved for you as quickly as possible. Please contact our customer support team directly at service@jasperbelly.com, and they will personally look into your order and provide you with an update on its status.

We apologize again for the delay and any lack of response. Your satisfaction is very important to us, and we’ll do our best to make things right.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Sep 30, 2025

Hi Jeanette,

Thank you for bringing your concerns to our attention. We sincerely apologize for the significant delays in shipping, the quality issues with your patchwork sweater, and the frustrating experience you had with our customer service team.

Please know that we are committed to providing high-quality, comfortable clothing and excellent customer service—we never intend to mislead our customers. We have shared your feedback with our supplier and are reinforcing quality control measures to prevent such issues in the future. Additionally, we have recently switched to a new logistics partner to improve delivery times and are closely monitoring all orders to ensure smoother fulfillment.

Our customer service team will reach out to you again to help resolve this situation. We want to make things right and will work with you to find a satisfactory solution.

Thank you for giving us the opportunity to improve.

Best regards,
The Jasperbelly Team

Reply from Jasperbelly

Published Sep 16, 2025

Hi Emily,

Thanks so much for bringing this to our attention, and we’re truly sorry to hear about the difficulty you’ve experienced with your return. We want to assure you that we take all customer feedback seriously, and we are committed to providing high-quality clothing and exceptional customer service.

We’ve looked up your order, and our customer service team will reach out to you directly to help resolve this as quickly as possible. Your satisfaction is very important to us, and we want to make sure this situation is handled to your comfort.

We truly appreciate your patience and understanding.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Sep 16, 2025

Hi James,

Thank you for sharing your concerns. We want to assure you that we take honesty and transparency very seriously, and we are committed to providing high-quality, comfortable clothing and excellent customer service to all our clients.

We’ve tried to locate your order but weren’t able to find it based on the information provided. To help us resolve this for you, please reach out to our customer support team service@jasperbelly.com directly with your order details. They’ll be happy to assist you and clarify any issues you may have encountered.

We truly appreciate your feedback, as it helps us continue to improve and ensure a positive experience for everyone.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Published Sep 10, 2025

Hi jen,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to assure you that we take all customer concerns very seriously.

Our goal has always been to provide high-quality, comfortable clothing and exceptional customer service. We never intend to mislead or disappoint our customers. If there was any issue with your purchase or experience, we’d really appreciate the opportunity to make it right.

Please reach out to our customer service team directly at service@jasperbelly.com, and we’ll do everything we can to resolve your concerns.

We’re constantly working to improve and value honest feedback like yours as it helps us serve our community better.

With Kindness,
The jasperbelly‘d Team

Reply from Jasperbelly

Sep 10, 2025

Hi Phoenix,

Thank you so much for your detailed and heartfelt feedback! We’re truly delighted to hear that you love the leopard coat—it means a lot to us.

We sincerely apologize for the longer-than-expected waiting time. Providing comfortable and fashionable women's clothing is always our goal, and due to the coat’s intricate craftsmanship, the production process took a bit longer than usual. We’ve already communicated with our supplier to speed up future production while ensuring quality, and we’re also working closely with our logistics partners to improve delivery times.

We really appreciate you highlighting the lack of pockets—we’ll definitely pass this suggestion along to our supplier for future improvements.

It’s wonderful to know that the furry material, leopard print, and color met your expectations, and that the size L fit perfectly. We hope the coat continues to bring you joy and style!

We’d be thrilled to have you shop with us again, and if there’s anything else you’d like to share, please feel free to reach out.

With Kindness,
The jasperbelly‘d Team