JasionBike Reviews 

903
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers had a great experience with this company. Customers truly love the high-quality design, frequently mentioning that the electric bikes feel exceptionally sturdy, remarkably powerful, and very fun to ride on daily trips. Many people also appreciate the straightforward assembly process, intuitive instructional videos, and impressively fast shipping times that exceed expectations. However, some reviewers were not happy with customer support and reported frustrating delivery delays or missing components upon arrival. A few consumers mentioned experiencing ongoing issues with broken parts, unhelpful communication, and long waiting periods when seeking warranty assistance. These individuals found it difficult to get timely solutions for their defective equipment.

What people talk about most

Product

Clients share ambiguous opinions on product with high disagreement among reviews. While many consumers praise... See more

Quality

Customers had positive experiences with quality, highlighting that the bikes are very well built, sturdy, and... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their interactions. While... See more

User experience

People report positive experiences with user_experience, highlighting that assembly is a straightforward and... See more

Response time

Users describe ambiguous interactions with response time, reflecting a high level of disagreement among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought myself an EB5 Roamer for Christmas. It's a good value for the money -- I love the way it looks and feels. I assembled it myself with no difficulty. When I encountered an issue with adjusting... See more

Rated 5 out of 5 stars

Not only is the Jasion Hunter Pro a thoughtful design and very user friendly to operate! It has a powerful motor, smooth ride with adjustable suspension. We were extremely impressed with the packaging... See more

Rated 5 out of 5 stars

Fast and Furious eBikes This is our 5th eBike from JaisonBike. First 3 were purchased from our favorite wholesale store. Following 2 were directly from jaisonbike.com. Our daughters are addicted t... See more

Rated 5 out of 5 stars

I recently bought a Jasion e bike that I believe is truly I catching at 1st appearance. With its long battery life and speed, I'm very pleased with my purchase and glad I chose Jasion as my ebike... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bicycle Wholesale
  4. Bike Accessories Store

Written by the company

Dedicated to transforming the way individuals commute, Jasion is founded to provide everyone with their 1st eBike that beyond expectations. With a passion for innovation and sustainability, Jasion is rising as a trusted brand by tens of thousands riders.


Contact info

4.1

Great

TrustScore 4 out of 5

903 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(903)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2 X Hunters

Absolutely love the 2 X Hunters my wife and I got. Trail, street, or track riding, these bikes can do it all. Also customer service is great and can help you with any problems you might run into.

23 July 2025
Unprompted review
Rated 4 out of 5 stars

Hello my name is Joey I purchased a…

Hello my name is Joey I purchased a jaison Ebike this month and I will say one of the best investments I made everyone online will say this ebike is slow not fast but thats far from the truth this bike depending on weight and terrain you can achieve 28mph I normally get 25mph there are some cons too ill list after the horn is nice and loud light in front is bright the front suspension is awesome majes riding a breeze the tires are nice an fat great over all terrains wouldn't recommend off roading the bike is very high pedaling is hard thats a con the throttling doesn't last longer than 20 to 40 mins depending on how fast you go if your throttling at 5 the entire time expect 20 min ride depending on weight and terrain overall bike is great.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Great bikes. 100% worth the price

We just got our 3rd Jasion ebike 2 x hunters and just got the x hunter pro. We are RV’s and these are great for us especially to use around the campgrounds, instead of renting golf carts. So they basically pay for themselves over time… space is always also an issue and with these folding in half it really helps to save space in our truck bed. I did have a small issue with our first xhunter and when I contacted Jasion they resolved the matter within a day and shipped the extra part right away… My only complaint is… I wish they offered the x hunter pro in the green color (eb7)

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Travelers

We bought our ebikes for when we travel in the RV. They are easy to load, comfortable and fun to ride.
Delivery was quick and assembly was very easy to set up.
We love riding them!

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Value!

I've have a few months now and really enjoy it! Because I mostly just ride casually I will be upgrading the seat. I let my kids try it out and they loved it, they both couldn't believe what a great deal I got and will be buying their own 😊

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Jaison EB5 Roamer E-bike, great quality & great value!

I purchased a Jaison EB5 Roamer E-bike as a second bike for when friends and family visit. What a great value this bike has been. I keep one bike at home and one bike in my downtown office. I love this bike for quick trips around town to avoid the traffic conjestion and parking hassles of driving. What realy impresses me in the 5 speed levels for powerless driving, good use of throttle management!

15 March 2025
Unprompted review
Rated 3 out of 5 stars

Sorry, but I had a lot of problems with this one . . .

A little background to help understand my perspective; I've been a 12 speed bike rider for over 50 years, just recently moved miles away from my favorite park, and decided that an ebike would make the uphill trips back to my park easier. I shopped around, read reviews, liked what I saw regarding the Jasion EB5 Roamer--especially the affordable price--and bought it about 3 months ago. The PROS: it was relatively easy to assemble, charged up within hours, and it did make my first (and only, so far) trip back to my park effortless going up the hills and inclines. The CONS: 1. contrary to the image of people just jumping on the bike and taking off, it actually takes a great deal of adjusting; you have to remember that once you turn it on, it automatically goes to PAS1 (pedal assist) and so the slightest movement of the pedal will send the bike surging ahead--with or without you! It happened to me once, in my first week of ownership--and I know I did NOT touch the throttle. Yet the bike sped forward on its own, with me surprised but trying to hold on. Ended up both of us taking a nasty tumble. So I learned DON'T turn it on UNTIL you're firmly seated atop of it, and even then, keep the brakes on. 2. It is very difficult to navigate SMALL turns with the PAS at 1 or above as the bike tends to surge with any crank of the pedal. Again, I've had to adjust (from 50 years of 12 speed biking) to remember to keep it at PAS0 if I'm on the sidewalk and trying to navigate between pedestrians. 3. The thumb activated throttle is horrible. No nice way to say it, sorry. It simply has no discernible degrees of progression. The slightest pressure makes the bike surge forward, usually with more speed than you want or need. A grip throttle, I am told by more experienced riders, is the way to go. 4. The original seat is not very comfortable--which becomes quite noticeable when you hit a bump. Unlike the front wheel suspension which is excellent, the back wheel seems to have very little ability to absorb shocks. They go right up your spine. 5. The distance from the back of the seat to the center support of the handlebars is about 1 to 2 inches SHORTER than on my old 12 speed bike. This explains why I am always in the 'passive' sitting mode (on the ebike) rather than the more dynamic, slightly leaning forward position I was used to. That passive position, I'm very sure, affords me less control over the bike. 6. Speaking of control; another adjustment I've had to make with an ebike is that, unlike with a regular 12 speed, you can't afford to take one hand off of the handlebars to adjust your glasses or wipe your face because the constant surging of the bike makes it unstable with only one hand on the bars. 7. This may not be entirely the bike's fault, but I got a flat about 6 weeks after purchase. I patched it and it blew out again a day or two later. I bought two new inner tubes, and both popped within two days of being replaced. The company was nice enough to send me two more, no cost, and they also went flat within days of each others. All and all I ended up removing the rear tire SIX times in just two weeks of biking! Again, maybe not the bikes fault, but definitely detracted from the experience. 8. The control screen is fine in the dark, but when the sun is out the glare makes it very difficult to read no matter what position I turn it to. An anti-glare cover would help a lot.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Great addition to our summer

The customer service
We camp a lot on the Outer Banks in North Carolina and have been looking to get a golf cart. Then we met some other campers that had two Jasion e-bikes. They loved them. So… we looked into it and found many great reviews for them. We got two delivered to Friscowoods Campground. EB7ST, they were easy to assemble. My wife has had some back surgery and these bikes are a great way for us to get around.
What sets Jasion apart from others is their service. On one bike the throttle was damaged. I contacted their support team and they are taking care of the issue by sending us a new throttle. Our friends have had issues with another brand and they were told to send the bike back. What a hassle. You can always judge a company by their customer service.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

It's better than I thought it was when I ordered it

I ordered an X-Hunter and before they shipped it out I found out that Jasion had just came out with a new upgraded version the X-Hunter PRO It's 100% worth the money. The hydraulic breaks are a must have . Also comes with a bigger battery for longer trips and more power and speed. I'm actually blown away by the quality of the build and it's very sharp looking. I just got it about 5 days ago and I've already put 100 miles on it. Love the bike

8 June 2025
Unprompted review
Rated 5 out of 5 stars

Could not be happier with our Jasion bikes.

I purchased 2 X Hunters for myself and my wife and we could not be happier. The bike is very well built and love the power it has and the fat tires. I am 6' 275lbs and have no issues with it hauling me around at all. I have recommended to many others in our campground because not only does it run well, it looks awesome.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Ebike EB5 Roamer from jasion

They are give a good product with the same quality and efficiency and good finish and the bike very good and fast and comfortable and their behavior so good and nice before and after sales that's the reasons to be fair and honest

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I’m so happy we decided to buy our e-bikes from Jasion. The bikes arrived very quickly, as promised, within a week. They were easy to put together. When I reached out to customer service they answered promptly and were very knowledgeable.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend Hunter X Bikes

The Hunter X electric bikes we purchased are exceptional. The 4" tires allow for both urban commuting and adventurous off-road rides, the motor delivers impressive acceleration and smooth cruising. One of its features is the smart LCD display, which provides essential riding metrics, ensuring an intuitive and convenient experience. The Hunter X is a fantastic choice for riders seeking a high-performance, stylish, and versatile electric bike that truly enhances the riding experience. The Jasion Hunter X’s compact folding design makes storage and transport effortless. Both bikes folded up fit in the trunk of my mid-size SUV, Its sturdy frame ensures durability, while the lightweight build allows for easy carrying —perfect for commuters and adventurers alike. I have recommended these bikes to several people in my community.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I’m 72 and have been relatively sedentary. Bought the JASION to get me out and moving. It’s doing the job beautifully. I constantly use the pedal assist so I get a little exercise. I ride whenever it’s not raining. Love the bike! Love the experience!

2 June 2025
Unprompted review
Rated 5 out of 5 stars

I cannot say enough good things about…

I cannot say enough good things about my new Jasion Bike! I have been researching E-bikes for the past 2 years and just wasn't ready to pull the trigger. Now I wonder why I waited so long!! First, assembly went fairly easy. It took my husband and I a bit over an hour to get it ready to ride. The ride itself is smooth and easy. I was a bit surprised initially how fast PA1 accelerates so I have been careful about going higher on PA but am prepared for the acceleration now. :) I love this bike and am looking forward to many miles!

20 March 2025
Unprompted review

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