Jar Mechanical LTD Reviews 

61
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Highly recommend. Outstanding service and helpfulness from Rafal. Boiler failed in Christmas cold snap (-5C) and Rafal went out of his way doing everything possible to fix it, even staying til 8pm, an... See more

Rated 5 out of 5 stars

Moving Gas Pipe Only done today so can't comment on longevity but repair seems good. Prompt reply and works carried out within a week of calling. Decent text service to give you notice on when the... See more

Company replied

Rated 1 out of 5 stars

AVOID - DO NOT USE THIS COMPANY. Had a confirmed appointment, no one turned up nor communication. When I called to find out what has happened, I was falsly accused of 'screaming' at them, which I cert... See more

Rated 5 out of 5 stars

Engineer (Chris) booked for a gas hob installation. There were some problems he could not have foreseen which he dealt with efficiently and professionally. Clearly knew his stuff. Cost was reasonable... See more

Company replied

Company details

  1. Gas Engineer

Written by the company

JAR was founded by engineers with a real passion for the industry, having witnessed the shortcomings of the sector and the need for better client business relations. We pride ourselves in working directly with our clients to create bespoke heating systems tailored specifically to the their needs. We also provide breakdown, service or repair response whether on planned or reactive basis to all aspects of mechanical, gas and plumbing assets within your premises. Additionally we also offer a new build and refurbishment end to end project management service. We hold a strong belief that a successful business in this industry must have transparency and communication as one of its core values and therefore we can offer our clients a personal account manager who can liaise directly with you to ensure the best service is delivered and targets fulfilled. Our engineers have over 50 years experience in the industry working in all settings, be it domestic, commercial or industrial, visit our projects page to see some examples of our work. We are available 24/7 offering our services in and around the M25 and surrounding counties. If you would like to find out if we cover your area please contact us directly.


Contact info

3.7

Average

TrustScore 3.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(61)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'd always be happy to recommend them!

I've used JAR for a number of jobs in Central London and I am really happy with their service. The team are friendly, professional yet down to earth, explain things clearly and respond quickly. They moved heaven and earth to have a complicated job completed days before Christmas for me. Whilst I wouldn't say they are cheap, they are thorough and take great care over their work to ensure it is completed properly first time, you get what you pay for. I'd always be happy to recommend them!

8 April 2025
Unprompted review
Rated 1 out of 5 stars

Extremely expensive quote for job.

So they came out and said new thermostatic shower cartridge was required. That visit cost £108. Then I was sent a quoted £638 to carry out the job. No breakdown of labour or parts. I then asked for a break down for labour and parts. This detailed 3.5 hours for labour and £216.67 plus Vat for part (£260). Online, the same Aqualisa cartridge, non-trade price averages at half this price e.g. Plumbworld £125. But in fairness, the most expensive one I could find cost £240 including VAT.
Long story short, another company got the part and completed the job for less than half the price I was quoted. They were surprised I was quoted 3.5 hours labour time.

17 January 2025
Unprompted review
Jar Mechanical LTD logo

Reply from Jar Mechanical LTD

Hi Clare, The first we heard you were unhappy was when we asked you to pay the invoice for our attendance, up until that point we had no communication from you and no request for a breakdown of the quote. You had already gone elsewhere.

I am sorry if you feel our quotation was expensive but once you had expressed this to us we explained the reason behind the costs.

Rated 5 out of 5 stars

JAR Mechanical really go above and…

JAR Mechanical really go above and beyond not only with the office team but on-site team also.

Jason, Rafal and Hollie are extremely responsive and are always available in a pinch - they have assisted greatly in some touch situations where time has been of the essence.

Jason takes the time to fault find and come up with numerous client friendly solutions within a reasonable timeframe.

The team are thorough, responsive and a pleasure to work with.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Fast and responsive service

Fast and responsive service, as a property managing agent, JAR Mechanical has helped with many of my properties, has always delivered good quality work, advice and reports. They even covered work over the christmas holidays. A good hard working team you can rely on

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Recently, JAR handled a boiler issue in one of the flats I manage, and their service was excellent. They responded quickly, diagnosed the problem, and resolved it with minimal disruption to the tenant. They kept me informed at every step and ensured the tenant was satisfied with the outcome. Reliable, knowledgeable, and efficient—I highly recommend JAR for any property maintenance needs!

20 December 2024
Unprompted review
Rated 1 out of 5 stars

DON'T USE JR!!!

Jar turned up to fix my boiler and after a quick 5 minute inspection told me it was too old (10 years) and 2 major components needed to be replaced so I needed a new bioler for £4500. No mention of type of boiler or make on the quote. I got a local plumber to fix the boiler with a new part for £270 total. All up JR seem to want to con me! Stay well clear!!!!

18 December 2024
Unprompted review
Rated 1 out of 5 stars

Red Flag

I asked for power flush for underfloor heating and upstairs radiators. As requested I sent pictures of the system controls and was given a verbal quote of £585 + VAT. I asked for email confirmation of the price and nothing happened. 4 more calls over 2 days and still nothing. Then I was told that they do not provide email quotes and that anyway they would need to visit the site first.
Finally I was told that they were fully booked for the next 3 months even though they had been very keen to book the visit until I asked for confirmation of the price.
For those of us willing to invite companies into our homes to be charged an unspecified amount of money, these are no doubt the people to choose.
For me, it's a clear red flag.

14 December 2024
Unprompted review
Jar Mechanical LTD logo

Reply from Jar Mechanical LTD

Thank you for your review.
When you originally called up weeks ago we gave you a price for the service you asked for, you did not ask our availability.
You then called back on Friday (around a working week before Christmas) at our busiest time of year. My colleague explained that we do not have availability in the near future.

I struggle to see how this warrants a 1 star review, but I hope you find someone else to do the job.

Rated 1 out of 5 stars

JAR Mechanical are absolutely shocking

JAR Mechanical are absolutely shocking, they have just installed a boiler in a flat I rent and the installation is beyond shocking, something I have never seen in 35 years of being in the construction industry, aside from the shocking installation they left the flat absolutely filthy.

Steer clear of JAR Mechanical!!

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Prompt excellent service

Our elderly mother's gas boiler was condemned leaving her with no heating or hot water. We contacted JAR Mechanical the same day and Jason came to the property that evening and assessed the work required to replace the boiler. The quote for the work arrived that night, we accepted it and the work was started the next morning and completed by the end of the day. We couldn't fault the speed of response, the efficient service and the quality of work. Much appreciated and highly recommended.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Gas supply pipe seriously damaged

We were faced with a very difficult situation with a snapped gas pipe and thought we would have to have half of our kitchen pulled out in order to replace the pipe. Rafal examined the situation and quickly came up with a great solution that meant that our kitchen remained intact. He was knowledgeable, pleasant, helpful and very efficient throughout the whole process. We will definitely recommend JAR.

16 September 2024
Unprompted review
Rated 2 out of 5 stars

Issue over scope of work

A gas safety check + retrospective building regulation compliance certificate was requested by phone. The latter is not done by every engineer and for that reason I explicitly asked about this being possible. This was confirmed by phone and a rate for the work agreed. In the end, only the gas safety check was carried out. This was justified with claims of the remainder of the work not being possible or sensible. The main issue is that the agreed rate was not reduced accordingly. While the gas check was probably done well, we advise customers to secure agreement about the scope of work in writing before agreeing to hire this company and check whether the resulting true rates are competitive.

31 July 2024
Unprompted review
Jar Mechanical LTD logo

Reply from Jar Mechanical LTD

Hi Phil, We are sorry that you were not happy with our attendance but as we mentioned issuing a building regulations notification years after a boiler has been installed by a third party is illegal and not something we are willing to do. You were only charged for the GSR which is a service that we provided.

Rated 5 out of 5 stars

Exceptional Service, Highly Recommend

After a fire at our property which left us without gas supply, JAR was able to attend quickly. They provided a quote on site (which was significantly below the alternative quote we needed to gather for insurance purposes), and were also available to do the work at short notice.

The team that did the work for us was really exceptional - friendly, communicative, fast, and efficient. They even managed to find a solution to an issue which had not originally been briefed in, but which I was struggling to solve directly with the relevant suppliers.

I cannot recommend highly enough - 10/10 experience.

5 June 2024
Unprompted review
Jar Mechanical LTD logo

Reply from Jar Mechanical LTD

Thank you for taking the time to leave a review, we are glad you are happy with our service!

Rated 5 out of 5 stars

Great Service on Every Level

I cannot fault Jason's work, or manner. He delivered an excellent result and great communications. He would be my first choice if I needed a heating engineer in the future

19 April 2024
Unprompted review
Jar Mechanical LTD logo

Reply from Jar Mechanical LTD

Thank you for your feedback Rosemary. We really appreciate it!

Rated 5 out of 5 stars

5 star service

Great service and fast response time, highly recommended!

10 October 2022
Unprompted review
Jar Mechanical LTD logo

Reply from Jar Mechanical LTD

Thank you for your review !

Rated 5 out of 5 stars

Recommended

I have been using this gas and plumbing service for many years. Always prompt, reliable and efficient. Gives pragmatic solutions that fit your needs. Very knowledgeable in many areas and can be relied upon to do a great job!

12 October 2022
Unprompted review
Jar Mechanical LTD logo

Reply from Jar Mechanical LTD

Thank you for your review !

Rated 5 out of 5 stars

I had JAR over to my property to fix an…

I had JAR over to my property to fix an issue with my swimming pool boiler. The engineer identified the issue really quickly and replaced the part.
The boiler is now working perfectly.

19 September 2022
Unprompted review
Jar Mechanical LTD logo

Reply from Jar Mechanical LTD

Thank you for your review !

Rated 5 out of 5 stars

Happy Experience

I made an enquiry on their website for a service to my heat pump and received a very quick response. The team seem very experienced and are extremely professional. I have booked in for another service next year.

26 September 2022
Unprompted review
Jar Mechanical LTD logo

Reply from Jar Mechanical LTD

Thank you for your review Danielle, we look forward to carrying out your next service

Rated 5 out of 5 stars

My boiler broke down at 9pm on a Friday…

My boiler broke down at 9pm on a Friday afternoon. I called JAR and they were there within an hour, and fixed the problem quickly, the guy knew exactly what he was talking about.
I'd recommend to anyone who needs a gas engineer quickly.

29 September 2022
Unprompted review
Jar Mechanical LTD logo

Reply from Jar Mechanical LTD

We're glad we could help Phil. Thank you for your review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look