3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo. 8/6/26 - Amended following Japebo a... See more
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Review summary
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Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
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I ordered these slim tubes because I have become so frustrated with the Audiology department of the NHS service at the DRI who I find are not fit for purpose. I had previously received incorrect tub... See more
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Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... See more
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Company details
About Japebo.co.uk
Written by the company
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Written by the company
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.4
Excellent
490 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
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everything was fine and delivery went…
everything was fine and delivery went well too, this being the only company that has the items I needed; I have to say THANKS for being there.
22 June 2026
Reply from Japebo.co.uk
Mr William,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Very helpful team
21 June 2026
Reply from Japebo.co.uk
Thank you very much for your kind review.
We are delighted to hear that you found our team helpful. We truly appreciate your feedback and your trust in us.
Thank you for shopping at Japebo. We hope to welcome you back again soon.
Kind regards
Micas – Japebo
product as advertised,competitive…
product as advertised,competitive priced,delivery as promised,will continue to use Japebo and recomend to others todo the same.
7 June 2026
Reply from Japebo.co.uk
Thank you very much for your wonderful review.
We are delighted to hear that the product was exactly as advertised, competitively priced, and delivered as promised. It means a great deal to us that you plan to continue shopping with Japebo and would recommend us to others.
Thank you for your trust and support. We look forward to serving you again in the future.
Kind regards
Micas – Japebo
I haven’t had them yet
I haven’t had them yet. Been on post office app put tracking code and told when they receive they deliver . Not happy at the moment
19 June 2026
Reply from Japebo.co.uk
Thank you for your feedback and for taking the time to leave a review. This is certainly not the experience we want to offer our customers. Your experience is important to us, and we see this as an opportunity to improve. If you have any further questions or concerns, please don’t hesitate to contact us.
Great product
6 June 2026
Reply from Japebo.co.uk
Thank you very much for your kind review!
We’re happy to hear that you are pleased with the product.
Kind regards
Mads – Japebo
Problem solved
Delivered on last date of estimated time.
Fitted new supplied receiver and the crackling has totaly dissapeared.
Saved buying new aids.
7 June 2026
Reply from Japebo.co.uk
Thank you for your feedback! We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Still not
Arrived after a wait but when it arrived it was exactly what was needed. Many thanks
5 June 2026
Reply from Japebo.co.uk
Hi Mr. Wells, thank you very much for updating your review.
We’re really pleased to hear that the order arrived and that it was exactly what you needed.
We sincerely apologise for the longer wait and any inconvenience caused, and we appreciate your patience.
Kind regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Frances, thank you very much for your kind review.
We’re really happy to hear that the product was exactly what you needed and that it arrived on time.
We truly appreciate your feedback.
Kind regards
Mads – Japebo
These are exactly what I needed and…
These are exactly what I needed and they are cheaper than going to Specsavers.
2 June 2026
Reply from Japebo.co.uk
Hi Patricia, thank you very much for your lovely review.
We’re really happy to hear that the products were exactly what you needed, and that you found them at a better price.
Thank you for choosing Japebo.
Best regards
Mads – Japebo
Easy to find and order products…
Easy to find and order products required. Delivered in good time. Excellent tracking service
21 May 2026
Reply from Japebo.co.uk
Hi Suzanne, thank you very much for your kind review.
We’re really happy to hear that the products were easy to find and order, that delivery was on time, and that the tracking worked well.
We truly appreciate your feedback.
Kind regards
Mads – Japebo
2nd order same as the last one spot on…
2nd order same as the last one spot on time good delivery order very very easy to get in touch with thanks.
31 May 2026
Reply from Japebo.co.uk
Thank you very much for your kind review.
We are pleased to hear that you experienced good communication throughout the delivery. We truly appreciate your feedback.
Thank you for shopping at Japebo. We hope to welcome you back again soon.
Kind regards
Micas – Japebo
What can I say other than it’s an easy…
What can I say other than it’s an easy website to find your way around buy the correct goods you need all goods are first class quality and if you need things quickly next day is an option
31 May 2026
Reply from Japebo.co.uk
Hi John, thank you very much for the lovely review.
We are really pleased to hear that you found the website easy to use and that you are happy with the quality of the products and delivery options.
We truly appreciate your feedback.
Best regards,
Mads – Japebo
wrong item received
3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo.
8/6/26 - Amended following Japebo answer. When I receive the items ordered, I will amend the stars further.
I ordered connex xsmall vented and you sent me easyguard open medium which are absolutely useless.
If I could give you a zero score I would. I am now over £12 out of pocket. Dreadful service.
I would like my money back please.
27 May 2026
Reply from Japebo.co.uk
Hi,
Thanks for reaching out. I have forwarded this to our product specialist to help you find the right (insert product) for your hearing aids. He will be in touch with you soon.
The product was just what was needed
The product was just what was needed. Post order support was great. Didn’t realise that it was coming from Denmark but that did not cause a problem as I did not have an urgent need.
23 May 2026
Reply from Japebo.co.uk
Thank you very much for your review, Mr Clifton.
We're delighted to hear that the product was exactly what you needed and that you were happy with the support you received after placing your order.
You are quite right that we ship from Denmark, and we're pleased to hear that this did not cause any issues in your case.
Thank you again for your order and for taking the time to share your experience.
Kind regards
Mads – Japebo
Reply from Japebo.co.uk
Hi John
We are sorry to hear that the charger is not compatible with your hearing aids. We have replied to you by email so we can check the exact hearing aid model and make sure you get the correct solution.
Kind regards
Mads – Japebo
Reply from Japebo.co.uk
Hi James, thank you very much for the lovely review!
We’re glad to hear that your order arrived promptly and that everything was as expected.
Kind regards
Mads – Japebo
Ordering was easy and communication…
Ordering was easy and communication about delivery time was very good.
15 May 2026
Reply from Japebo.co.uk
Hi Sandra, thank you so much for your 5-star review 😊
We’re very happy to hear that ordering was easy and that the delivery communication was helpful.
Kind regards,
Mads – Japebo
Good product, slow postal service
Absolutely no problem with your product and the speed of dispatch . The problem was the courier, Royal Mail were slow to deliver.
7 May 2026
Reply from Japebo.co.uk
M White,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Excellent customer service and…
Excellent customer service and communication. I purchased an item that didn't resolve the issue I had and they dealt with refund request timeously and courteously, would highly recommend.
7 May 2026
Reply from Japebo.co.uk
Hi Duncan,
Thank you so much for your kind review! 😊
We’re very happy to hear that you were pleased with our customer service and communication.
We’re sorry the item didn’t solve the issue, but glad we could help with the refund quickly and smoothly.
Best regards
Mads – Japebo
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