It has been nearly a week since I first placed my order. Almost immediately after, I noticed that the product I ordered was listed as a "pre-order" item (which was not the case when I ordered). Worrie... See more
Company replied
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Review summary
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I ordered a couple Transformers, checking out and paying on their website. Then my order was cancelled. I emailed back to ask about the reliability of the stock levels on their website (maybe for... See more
Company replied
I order my parcel over 10 days ago and I have had no updates whatsoever,I just want to know wether it should be canceled or not and if so how
Company replied
Hello, on April 12th I ordered "Good Smile Company - Nendoroid "KamiKatsu: Working for God in a Godless World" Mitama" to Israel. I checked the link and it only says "Payment accepted", no shipping... See more
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Company details
Written by the company
Japanzon – The best Japanese import site Japanzon is a Tokyo-based company specialized in fast worldwide shipping of 100% authentic Japanese products: video games, trading cards, official figures, Gashapon, arcade accessories, retro collectibles, and more. Our online store features thousands of licensed items available for fans around the world. Every order is carefully packed and shipped directly from Japan by a small, passionate, human team — no dropshipping, no bootlegs, no tricks. We process hundreds of orders every month, and the few negative reviews online represent less than 0.5% of our actual customer base. Unfortunately, happy customers rarely leave reviews, which can lead to a distorted view. Still, our mission remains unchanged: to deliver a true Japanese import experience, with real stock, fair prices, and honest service. Japanzon is your direct gateway to Japan — no middlemen, no shortcuts. Thank you to all our loyal supporters for over 10 years.
Contact info
2-13-9 Kohoku, 123-0872, Tokyo, Japan
- 03-0000-0000
- contact@japanzon.com
- japanzon.com
2.7
Poor
256 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Good shipping, bad communication.
Hello; the packaging was fine, the products arrived in good shape. But that would have been nice to warn your buyers about custom taxes. I paid 35 euros, which is a lot, and never japanzon warned me about the possibility of taxes, the best way to avoid them, which delivery method or company best to avoid them, none of that. It's disapointing that you spend 200+ euro in a shop and they don't communicate the basics to you.
15 July 2019
Unprompted review
Reply from Japanzon
Dear Customer
we are not responsible about Import Tax tax of you re country
and plus we order with EMS ,the risk of import costs is more risky
If you need more Information please before order send question, we here for that !
if you do not ask a question it is difficult to communicate with you !
And you re order is over 30 000 Japanese Yens , you pay just 35 euros ...
Sorry if you not satisfed
Best regards
Japanzon team
Cher client
Nous ne sommes pas responsables de la taxe sur les importations de votre pays
et de plus vous commandez par EMS, le risque de coûts d'importation est plus risqué.
Si vous avez besoin de plus d'informations, s'il vous plaît avant la commande merci d 'envoyer une question, nous sommes là pour ça!
si vous ne posez pas de question, il est difficile de communiquer avec vous!
Et vous commandez pour plus de 30 000 Yens japonais, vous ne payez que 35 euros ...
Désolé si vous n'êtes pas satisfait
Meilleures salutations
L' Équipe de Japanzon
super seller communicative fast sending …
super seller communicative fast sending happy with my purchase
15 January 2018
Unprompted review
Reply from Japanzon
Thank you very Much !
Reply from Japanzon
Thanks !
Reply from Japanzon
Thank you !
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