Absolutely loved ordering from Japan With Love! Everything arrived exactly as described, was packaged with care, and the shipping was much faster than I expected. I'm so happy with my purchase and wil... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Items came in good condition as per advertised. Love how this website allows me to get my daily beauty essentials all at the same time eg. makeup materials, face wash and hair products etc, makes my s... See more
Company replied
Fast and tracked shipping to Sweden with Fedex (took about 10 days in total to receive my order, just fyi I had to pay 25% VAT once it arrived here, but that was already expected on my part), everythi... See more
Company replied
First time ordering from Japan With Love Beautiful craftsmanship and safely shipped internationally. Despite a few hiccups with supply chain, they communicated effectively with me and kept me update... See more
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Company details
Written by the company
A company supplies products sold in Japan with headquartered in Japan. At Japan With Love store, we sell products with the most dedicated service to customers. Do you worry about the purchase, price, quality of Japanese products? Don't worry, we send Japanese items to the rest of the world and makes sure the product you hold in your hand is Japanese standard with reasonable price. We hope you enjoy our products as much as we enjoy offering them to you.
Contact info
Minami, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- hello@japanwithlovestore.com
- japanwithlovestore.com
4.6
Excellent
847 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The price is good
The price is good. The service and communication are excellent.
14 May 2026
Unprompted review
Reply from Japan With Love store
Dear Jeyhsin Yao,
Thank you so much for your kind words!
We are absolutely thrilled to hear that you are happy with our pricing, services, and communication. Our team always strives to provide the best possible experience for our customers, and your support truly means the world to us.
We look forward to serving you again soon! Have a wonderful day ahead.
Best regards,
Japanese shopping when you can't be there
Was happy to find this site selling Japanese products that were familiar from visits to the country. Ordering was straightforward and the company kept in touch about delivery. I will definitely use the site again for stocking up on some of their lovely products.
19 May 2026
Unprompted review
Reply from Japan With Love store
Dear Anon,
Thank you so much for taking the time to share such a wonderful review with us!
We are absolutely thrilled to hear that our store could bring back fond memories of your visits to Japan.
We cannot wait to welcome you back whenever you need to stock up on your favorite Japanese products again!
Wishing you a wonderful day ahead, and thank you once again for your amazing support!
Best regards,
Reply from Japan With Love store
Dear Trinh Tran,
Thank you so much for taking the time to leave us such a wonderful and kind review!
We are absolutely thrilled to hear that you are happy with both our products and our customer service. Your satisfaction means the world to our entire team and motivates us to keep doing our best every day.
It was an absolute pleasure serving you, and we truly look forward to welcoming you back to our store in the future.
Thank you once again for your amazing support! Wishing you a fantastic day ahead.
Best regards,
Amazing supplements
Amazing supplements! Customer service was outstanding and helped to find options to cut costs on our shipping. Will definitely re-order with this company
15 May 2026
Unprompted review
Reply from Japan With Love store
Dear Zenaida Rabang,
Thank you so much for your wonderful review! It is always such a pleasure to serve you again as our valued customer.
We are absolutely thrilled to hear that you are loving our supplements and that our team could successfully help you save on your shipping costs. Going the extra mile to support your shopping experience means the world to us, and knowing you will definitely re-order truly makes our day!
We look forward to welcoming you back for your next order soon. Thank you once again for your incredible and continued loyalty!
Best regards,
Untrustworthy seller
I made an order of approximately AUD $320. Some of the bottle lids were received with hairline cracks, which the company acknowledged as being caused by being "under pressure during transportation."
The remedy they offered is a partial refund of AUD $10. I refused this abysmal remedy because as the items are un-useable, a full refund should be given. They then stated that unless I have a video of the unboxing, to demonstrate that the items arrived defective, they will not offer me a refund.
As a customer, I expected the goods to arrive in a pristine condition. Hence, I didn't take a video of the unboxing. If they demanded a video of this unboxing, I can just as rightfully expect them to send me a video of them packing the goods.
They then did a partial back paddle and said that they have a return label ready to send me and all I need to do is to send them a video of the defective goods. I have done so and they have not responded.
When I tried to ring them within their operation hours, it goes straight to voice mail.
You are taking a chance in ordering from this company. You are lucky if the goods arrive in good condition. However, you should be prepared to write it off as a loss if they send defective goods and or if the goods are damaged in transit because you will not hear from them again.
13 December 2025
Unprompted review
Reply from Japan With Love store
Dear Tia Zhuo,
We are writing to you regarding the review you recently left online concerning your experience with Japan With Love.
First and foremost, we sincerely apologize for the initial product defects and the less-than-perfect experience you encountered when you first received your package.
However, we are highly disappointed and shocked to read your review, as it completely misrepresents the final outcome of your case.
We would like to frankly remind you that our customer support team already resolved this entire matter with you thoroughly and amicably:
1. We actively communicated with you, provided step-by-step instructions, and successfully arranged the return process for all the defective products you were unsatisfied with.
2. We fully covered all return shipping fees throughout the entire process so that you did not have to spend a single penny out of pocket.
A full refund for the cost of these products as well as their corresponding shipping fees was successfully processed and returned to you.
3. You had previously agreed to these solution steps, and the entire case was officially closed with everything settled fairly and successfully.
Leaving an ambiguous review that implies we ignored you or left you with a total financial loss is highly inaccurate and deeply misleading to other customers. While we apologize once again for the initial shipping mishap, we kindly ask you to speak the truth regarding how responsibly and completely we handled your remedy.
Thank you for shopping with Japan With Love, and we hope this clarifies the recorded facts of your transaction.
Best regards,
First time ordering from Japan With…
First time ordering from Japan With Love
Beautiful craftsmanship and safely shipped internationally. Despite a few hiccups with supply chain, they communicated effectively with me and kept me updated always.
They take pride in their company and it shows. If you forget to buy something when you’re in Japan, this is a great alternative. Affordable prices and shipping.
21 April 2026
Unprompted review
Reply from Japan With Love store
Dear Joseph Vu,
Thank you so much for taking the time to share such a beautiful and thoughtful review of your first experience with us!
We are incredibly touched by your kind words regarding our craftsmanship and international shipping. More than anything, we want to express our deepest gratitude for your patience and understanding during those supply chain hiccups. Knowing that our communication kept you reassured and updated means everything to our team, as we always strive to put our customers first.
We are so happy to be your go-to alternative whenever you miss shopping in Japan!
Thank you once again for your amazing support. We look forward to welcoming you back for many more wonderful shopping journeys with us in the future!
Warmest regards,
Good communication and good service…
Good communication and good service thank you
20 May 2026
Unprompted review
Reply from Japan With Love store
Dear Frances Williams,
Thank you so much for your kind words!
We are absolutely thrilled to hear that you are happy with our communication and service. Providing you with a smooth and pleasant experience means the world to our team.
We look forward to serving you again in the future. Have a wonderful day ahead!
Best regards,
Reply from Japan With Love store
Dear Cassia McCormick,
Thank you so much for your kind words and for taking the time to share your feedback with us!
We look forward to serving you again soon! Wishing you a wonderful day ahead.
Best regards,
I received my order today.
I received my order today.
今日、オーダーが届きました！
ありがとうございます😊
18 May 2026
Unprompted review
Reply from Japan With Love store
Dear Kumiko Wetter,
Thank you so much for letting us know that your order has arrived safely!
We are absolutely thrilled to hear that you received your package today. Your kind words and the lovely message mean the world to our team. It was a true pleasure serving you, and we are so happy that we could bring a smile to your face.
We look forward to welcoming you back to our store in the future!
ご注文が無事に届いて本当に良かったです。またのご利用を心よりお待ちしております！😊
Warmest regards,
easy interface
easy interface, no problems with transaction or shipping. They have the treatment I was looking for.
17 May 2026
Unprompted review
Reply from Japan With Love store
Dear Lonner Ralston,
Thank you so much for taking the time to share your wonderful experience with us!
We are absolutely thrilled to hear that you found our interface easy to use and that your transaction and shipping went smoothly. Most importantly, we are incredibly happy that we could provide the exact treatment you were looking for.
Your satisfaction means the world to us, and feedback like yours truly motivates our team to keep delivering the best service possible.
We look forward to welcoming you back for your next purchase! Wishing you a wonderful day ahead.
Best regards,
Excellent service and product
I have been buying from this website for a few years and the shipping is so fast now, well packed and good discounts. Products is excellent and it ships all the way to New Zealand in a few days!
13 May 2026
Unprompted review
Reply from Japan With Love store
Dear Larissa Embleton,
Thank you so much for your kind words! We are absolutely thrilled to hear that you’ve enjoyed shopping with us over the years.
Knowing that our products reached you in New Zealand quickly and in great condition truly makes our day. Your continued support is what keeps us going!
We look forward to serving you again soon.
Best regards,
Delivered quickly
Delivered quickly. Always well packed. Always best priced. Quality stuff. Thank you. I will order again.
5 May 2026
Unprompted review
Reply from Japan With Love store
Dear Lana Dzerjanovski,
Thank you so much for your kind review! We are delighted to hear that you are happy with our service, pricing, and the quality of your items.
Knowing that your package arrived quickly and in great condition means a lot to us. We truly appreciate your support and can’t wait to assist you with your next order!
Best regards,
I recently purchased a collagen product…
I recently purchased a collagen product from this Japanese website and had a wonderful experience. The quality exceeded my expectations, and I could really feel the difference after using it.
The customer service was also excellent—very friendly, responsive, and helpful throughout the whole process.
Highly recommend! ⭐⭐⭐⭐⭐
9 March 2026
Unprompted review
Reply from Japan With Love store
Dear Sum Yi Lee,
We are absolutely delighted to read your kind words! Thank you so much for taking the time to share your wonderful experience with our collagen product.
We also truly appreciate your compliments regarding our customer service. We strive to be as responsive and helpful as possible, so it is heartening to know that we were able to support you effectively throughout the process.
Thank you for your high recommendation! We look forward to serving you again and continuing to provide you with the best Japanese products and service.
Best regards,
Great Customer Experience
The tracking was very helpful and the delivery was swift. The product is excellent. The website is easy to navigate. I am very happy!
20 April 2026
Unprompted review
Reply from Japan With Love store
Dear Julia Brown,
We are incredibly grateful for your kind words and for sharing your positive experience with us!
Most importantly, we are thrilled that you find the product excellent. Your satisfaction is our biggest motivation to continue providing the best of Japan to our customers worldwide.
Thank you for choosing Japan Figure. We look forward to welcoming you back for another great experience soon!
Best regards,
Accurate product descriptions and…
Accurate product descriptions and shipping updates. Duties were included in payment.
2 May 2026
Unprompted review
Reply from Japan With Love store
Dear Tiffany,
We are so grateful for your kind review and for choosing us.
Your satisfaction is our top priority, and feedback like yours encourages our team to keep maintaining these high standards. We look forward to serving you again very soon!
Best regards,
Fantastic
Fantastic! This is my first order from Japan with Love and I won’t hesitate to order from them again. 10 out of 10 would recommend! Carefully packaged. Lightening-fast delivery! Top notch!
27 April 2026
Unprompted review
Reply from Japan With Love store
Dear rcoleman,
We are absolutely thrilled to receive such a wonderful review from you! Thank you so much for your kind words.
We are honored by your recommendation and can’t wait to serve you again in the near future. If there is ever anything we can assist you with, please don’t hesitate to reach out.
Welcome to the Japan With Love family, and thank you for choosing us!
Best regards,
Service has improved I have received my…
Service has improved I have received my order with in a week.
15 April 2026
Unprompted review
Reply from Japan With Love store
Dear HIMs,
Thank you so much for sharing your positive experience with us. We are truly delighted to hear that you received your order within just a week and that you have noticed the improvements in our service.
We will continue to strive for excellence to ensure your future orders are handled with the same care and efficiency.
Thank you for your continued support, and we look forward to serving you again very soon.
Best regards,
Great professional service
Great professional service, especially for international delivery. Quality of product is excellent. Satisfied all round.
28 April 2026
Unprompted review
Reply from Japan With Love store
Dear Jason Ang,
Thank you so much for your kind words and for taking the time to share your experience with us. We are absolutely thrilled to hear that you are satisfied with our professional service, especially regarding the international delivery and the quality of the products you received.
We truly appreciate your support and look forward to serving you again soon.
Best regards,
Reply from Japan With Love store
Dear Jennifer,
We are thrilled to hear that you are happy with your purchase!
It is wonderful to know that you enjoyed our fast delivery and that the products arrived in perfect condition. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your delightful experience with us.
We look forward to serving you again soon!
Best regards,
Fast shipping and high quality collagen…
Fast shipping and high quality collagen as always! I trust only this premium quality marine collagen from Japan, and using it more than 10 years ago.
20 April 2026
Unprompted review
Reply from Japan With Love store
Dear Alexandra Volodkina,
We are truly honored to receive your wonderful feedback!
We are so happy to hear that our products and shipping service continue to meet your expectations.
Thank you for your long-standing loyalty. We look forward to continuing to provide you with the best quality products from Japan for many years to come!
Best regards,
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