Japan Rail Pass Now Reviews 2,855

I purchased the JR pass and was unable to use it. In the terms and conditions, it says that if not used you can claim a refund.
I have been trying to contact Japan Rail Pass Now, (UK) by phone which you cannot speak to anyone. They direct you to mail them, which I have at least 4 time in the last 2 months and have not had a response. I have used this web site to ask for assistance and had no response.
The cost of my Rail Pass was US $900.00 so I won't be letting it go.

Since Hyperdia is no longer available in 2024 why is it included and so prominent on the Japan Rail Pass website?

Disappointed with misinformation in website. It clearly indicates one can phone number 1300635500 expecting to speak to someone. However, a long recording reverse the phone call to e-mail them. Another trick to keep data?
In doing so, one will be bombarded with advertising.
No thank you

I bought the pass 3 weeks before travelling to Japan in May 23 and the orders arrived by Express Post 2 business days after my order. It worked perfectly in Japan. Please note, when you exchange the orders for the tickets in Japan I would recommend to do so in a not crowed station (I did it at Tokyo Station) as the line can be quite long.

I highly recommend booking with these guys, I got my 7 day JR Rail Pass for $322 AUD - no hidden fees. Not only is this the cheapest rate I've found, but I nearly purchased through another company for a similar rate, but at the last minute realised they charged a $13 processing fee and a ridiculous $50+ delivery fee. These guys - no processing fee, and free express shipping, thank goodness I realised as not only cheaper but prefer to support a more transparent up-front company (albeit haven't actually recived my pass yet as just ordered, but the process to date has been great and assume receiving the pass will be the same).

Super easy, speedy and the helpdesk was very helpful. We will definitely use again.

We just ordered Japan rail passes for our trip in January.
The tickets came super fast and the process was really easy. They have so much detailed information on their website it was really helpful when trying to plan out our trip.
I also love that it gives me the flexibility to change it if we make any last minute plans.
Highly recommend!!

I recently ordered 3 Japan rail passes from Japan Rail Pass Now. I accidently misspelt the name on one. Japan Rail Pass Now went above and beyond to correct the situation for us. Very quick and effective service. Thank you!

Happy customer here. Will use again!

Our tickets arrived in 3 days. The staff were really helpful.

We used Japan Rail Pass Now recently to pre-book rail in Japan. We had been struggling to find a supplier outside Japan, in English, who could do this but wanted to pre-book (and pre-pay) to streamline our travel experience on the ground.
The experience was straight forward, customer service was pretty quick and able to answer our questions to figure out what we needed. Tickets have just arrived!
A great start to our travel plans after a couple of tricky years. We’re so excited to travel again!

Quick and easy transaction.. I have used these guys many times for past trips and it has always made the travel planning so easy. Can’t wait to get back to Japan

Pass arrived quickly. Super easy transaction.

Really ease to use website! Bought passes for a family trip to Japan and they arrived within a few days of placing the order! Very pleased with the service!

An easy transaction. Rail pass arrived after 2 days. Highly recommended!

I ordered on the 28th of September and received the order on the 30th. I can't wait to go back to Japan now that the borders are back open.

Dont buy from these people. Prices are ~$100-150 higher than reputable agencies in Australia. They make out they are the "Official" JR Rail agents - they may be accredited but you can get what you need much cheaper elsewhere from JTB Travel.

Incredible customer service with very understanding staff! Would definitely recommend using this company!

I am very disappointed. When I purchased this railpass we were still able to travel. It was not a decision that I made freely to have to cancel my travel plans. So instead of charging us for cancellation, you should have looked at the government, as they took that decision out of our hands. I know other places gave 100% refund due to the situations - I myself would never deal through you again.

Unfortunately due toCV19 we were unable to travel to Japan but the refund process was easy and we will hopefully obtain another pass when we can travel again.