They're one of the few games in town if you want stuff from a lot of JP retailers. I'll just say that they've bought and then shipped everything I requested without issue either buying it or any probl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We love Japan Rabbit! Everything is smooth from start to finish. Super fast shipping--we tend to have our items in the States 2-3 days after departure from Japan. Everything is packed well and items h... See more
Japan Rabbit have been helpful as I learn to navigate the web better in Japanese. They are happy to help me with my purchases whether they are on a standard “buy it now” site or auction style pag... See more
I've been using Japan Rabbit for about 5 years regularly, primarily for items that require pre-ordering with significant lead time. They've always been trustworthy and provided helpful service when th... See more
Company details
- Shopping Mall
- Collectibles Store
- Jewelry Buyer
- Men's Clothing Store
- Musical Instrument Store
- Women's Clothing Store
Written by the company
Here is a comprehensive, keyword-optimized company description designed to boost your visibility in Google search results. This version expands on your original points but specifically targets high-volume search terms like "Mercari proxy," "Yahoo Auctions Japan," "package consolidation," and specific product niches (JDM, Anime, etc.) which are crucial for SEO. Japan Rabbit - Official Trustpilot Description Japan Rabbit is the world’s leading proxy buying service and personal shopper for Japan, dedicated to making Japanese products accessible to customers worldwide. Formerly known as White Rabbit Express, we have been the most reliable bridge to Japan’s domestic market since 2005. We handle the entire buying process—ordering, payment, warehousing, and international shipping—so you can shop from virtually any Japanese online store or auction site, even those that do not ship overseas or accept foreign credit cards. Buy from Thousands of Japanese Shops We provide seamless access to Japan's largest marketplaces and exclusive retailers. Whether you are hunting for rare collectibles, second-hand deals, or new releases, we help you buy from: Mercari Japan: The ultimate destination for pre-owned goods and rare finds. Yahoo! Auctions Japan: The standard for auction bidding on vintage items. Major Retailers: Amazon Japan, Rakuten, Zozotown, Surugaya, Premium Bandai, Animate, Pokemon Center, Comiket, and thousands more. What We Can Find For You Our customers use Japan Rabbit to import a vast array of goods that are difficult to find internationally: Anime & Otaku Goods: Figures, manga, doujinshi, and limited-edition merchandise. JDM Car Parts: Rare automotive parts and accessories directly from Japan. Fashion & Streetwear: Exclusive Japanese clothing brands, Lolita fashion, and sneakers. Music & Instruments: Vintage guitars, synthesizers, vinyl records, and audio equipment from stores like Digimart. Traditional Goods: Ceramics, tea sets, stationery, and Japanese snacks. Why Choose Japan Rabbit? Package Consolidation: We receive your items at our Tokyo warehouse and combine multiple orders into a single shipment, saving you significant money on international postage. Flexible Shipping: We offer a wide range of shipping carriers including FedEx, DHL, and Japan Post (EMS, Airmail, Surface) to fit your budget and timeline. Smart Bidding: Our system allows for real-time and snipe bidding on auctions to help you win without overpaying. Bilingual Support: Our expert team is based in Tokyo and provides native-level support in English and Japanese, handling seller communications and inquiries on your behalf. Payment Freedom: We accept international credit cards, PayPal, and more, handling the domestic Japanese payments (furikomi, konbini) so you don't have to. Let Japan Rabbit be your gateway to Japan's unique shopping experience. We remove the barriers of language, payment, and logistics, delivering Japan to your doorstep with speed, safety, and reliability.
Contact info
1-2-4-4F Shinkoyasu, Kanagawa-ku, 221-0013, Yokohama, Japan
- hello@japanrabbit.com
- japanrabbit.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great and efficient service
Great and efficient service. Will use the service again through Japan Rabbit in the future!
28 November 2025
Reply from Japan Rabbit
Thank you so much for the kind words! 😊
Reply from Japan Rabbit
Thanks for the positive review! ^^
First time making a purchase via…
First time making a purchase via japanrabbit, and it was smooth and transparent the whole way. They purchased the item on my behalf, updated when it was delivered to them, and the shipping fee quoted thereafter was reasonable.
25 November 2025
Reply from Japan Rabbit
We’re happy your first experience with Japan Rabbit was smooth and transparent. Glad the updates and shipping process felt easy. We appreciate you giving us a try! 💛
Great service
Great website, it’s very easy to navigate and buy items quickly. Definitely one of my fav proxy services :)
28 November 2025
Reply from Japan Rabbit
Thanks for the awesome review! ^^
Great service
Ordering is easy. The costs are transparent. If there’s anything unclear or a problem occurs, the friendly costumer service people are there to help. I like, that you can trace the order through every step and know the status of any order and package. I have used the service several times and will certainly use it again.
1 December 2025
Reply from Japan Rabbit
Thank you so much, Stefanie! 😊
We’re really glad to hear you find the process easy, transparent, and well-supported. It means a lot that you’ve used our service multiple times. We’ll be here whenever you need us again! 💛
Reply from Japan Rabbit
Thanks for the awesome review! ^^
Fast, Easy, and Full of Quality
The process for purchasing from Japan Rabbit was pain free and easy. The item was delivered in absolute pristine condition, with great packing that was easy to unravel. It got here lighting fast too! Thank you so much Japan Rabbit for treating my order with respect and keeping it pristine. I can't wait to get more!
28 November 2025
Reply from Japan Rabbit
We’re thrilled to hear everything was fast, easy, and arrived in perfect condition. We’re happy your item stayed pristine and we’ll be ready whenever you’re excited to order again! 💛
Reply from Japan Rabbit
Thanks for the awesome review! ^^
Reply from Japan Rabbit
Thanks for the awesome review! ^^
Reliable, Easy, and Dependably Trustworthy
I’ve been using Japan Rabbit regularly, and they always deliver a smooth experience. Payments are easy to handle, including priority payments, and fees are explained clearly. The staff are responsive and helpful, making communication simple.
I also appreciate how well they pack my purchases. With my busy schedule, Japan Rabbit takes care of the complex parts of international shopping, making the process comfortable and stress-free. I truly recommend their service.
29 November 2025
Reply from Japan Rabbit
Thank you so much for the kind words! 😊
We’re really glad to hear everything has been smooth, clear, and stress-free for you. We truly appreciate your recommendation and your continued trust in Japan Rabbit! 💛
Quality. Speed. Elegence.
I have gotten 4 packages from japan rabbit so far, and I have yet to have a bad experience.
29 November 2025
Reply from Japan Rabbit
Thanks for the kind review! ^^
They are very responsive in answering…
They are very responsive in answering my questions. I also like how their site shows how many days are left for free storage.
25 November 2025
Reply from Japan Rabbit
Thank you so much! 😊
We’re happy to hear our team’s quick responses and the storage countdown feature have been helpful for you. We really appreciate your support! 💛
Willingness to Help
Japan Rabbit is known for its exclusivity where the respective team of buyers will go all the way possible to help you obtain your items. They will try their best, unbelievably far more than Buyee and OneMap.
However I wish they had a few individuals who volunteered to also go to the physical stores to pick up certain items that have totally sold out in online stock. Unfortunately, many proxy services just refuse to physically visit the stores even when being offered commuting fees or slightly extra charges.
26 November 2025
Reply from Japan Rabbit
Thank you so much for the thoughtful review. We truly appreciate your kind words about our team’s effort.
We completely understand your request for in-store pickups. At the moment, our physical shopping service is paused due to high volume and staffing limitations, which is why we’re unable to visit stores even with additional fees. We know this type of support can be valuable, and we hope to bring it back in the future when our team has the capacity to provide it reliably.
Thank you again for your feedback and for choosing Japan Rabbit. We’ll keep working hard to make our service even better.
easy transaction and super fast response
easy transaction. quick response - LOVE these guys!!
29 November 2025
Reply from Japan Rabbit
Thanks for the positive review! ^^
Reply from Japan Rabbit
We’re glad to hear everything was clear, fast, and easy. We understand the cost can feel high, and we appreciate your feedback. We are always working to improve wherever we can.
Quick and decent value
Item got to me really quickly and the fees to order and send seem quite reasonable compared to other means of getting items from Japanese online stores.
28 November 2025
Reply from Japan Rabbit
Thank you so much for the kind words! 😊
Great service as always!
Great service as always! I ordered a couple of times and never had an issue.
25 November 2025
Reply from Japan Rabbit
Thanks for the positive review! ^^
great experience
the ordering process and delivery process were very smooth. they communicated clearly about what was being charged or if there was something wrong with the order. the product came in a timely manner exactly how it was ordered, and i definitely will be buying through them again !! just be prepared to pay a couple bux extra bc of international customs fees if you are in the US lol
28 November 2025
Reply from Japan Rabbit
Thank you so much for the great review! 😊
We’re happy to hear everything went smoothly and that the communication was clear. Glad your order arrived just as expected!
We’ll be here whenever you’re ready to order again! 💛
Reply from Japan Rabbit
Thanks for the positive review! ^^
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