Japanese Guest Houses Reviews 24

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

For the past week or so we have been trying to look into booking on this site. It continuously shows "Due to excess demand, new accounts are disabled, we will enable them shortly. Thanks for your pati... See more

Rated 5 out of 5 stars

We recently spent 2 nights in Ainokura as we wanted to stay in an old farmhouse and explore the UNESCO villages including Shirakawa-gō. We read that Ainokura was less touristy and this was correct. I... See more

Company replied

Rated 1 out of 5 stars

We were forced to cancel because Typhoon Hagibis stopped the trains. We called 2 days in advance to seek advice and told to wait until the morning of our booking to check if trains were running which... See more

Company replied

Rated 3 out of 5 stars

Good: Onsen Spa, staff were friendly and helpful, very beautiful gardens, nice location. Not so good: food was very poor both in terms of quality and variety, only one towel in the room which had to... See more

Company replied

Company details

  1. Travel Agency

Information provided by various external sources

Japanese Guest Houses is a personal ryokan inn reservation service for travels interested in experiencing Japanese culture and food.


Contact info

2.2

Poor

TrustScore 2 out of 5

24 reviews

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Rated 1 out of 5 stars

Website not accepting new users.

For the past week or so we have been trying to look into booking on this site. It continuously shows "Due to excess demand, new accounts are disabled, we will enable them shortly. Thanks for your patience." There is no indication of if this is a short term problem or if it is a long term problem. For me, shortly is significantly less than a week. There is no option for support so my only option is to post a review.

25 July 2023
Unprompted review
Rated 5 out of 5 stars

What a great service!!

What a great service!!! Vincent Perez was helpful, timely, and broke things down in a very digestible way. It made booking a traditional ryokan a total breeze! 10/10 would use them again!

21 April 2021
Unprompted review
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Reply from Japanese Guest Houses

Thank you very much for your positive comments. It's a true pleasure to help you enjoy your stay at a ryokan.
I wish you and your girlfriend a very pleasant stay in Hakone.
Vincent

Rated 5 out of 5 stars

Great Service !

They have a great customer service and friendly to all the tourists. Our stay in Shirakawag was very much welcomed by them and we are amazed by their hospitality

31 October 2020
Unprompted review
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Reply from Japanese Guest Houses

Thank you for your kind words! We appreciate it so much.
Shirakawa-go is still a very special place and it great to see you enjoyed it.
Vincent

Rated 5 out of 5 stars

Fast, professional and trustworthy service - Highly recommended

I have used Japanese Guest Houses to book a stay in Magome for an overnight stay. They have been very fast and kind to help us get the stay we wanted. Upon reservation we received an email with confirmation with links to videos about staying in a Japanese ryokans which was very nice and informative.
Unfortunately we had to cancel our reservation because our journey was canceled due to the Covid19 virus. Japanese Guest Houses was very nice and helpful about the situation and the whole cancelation progress was handled without any problems.
I highly recommend Japanese Guest Houses as a fast, professional and trustworthy service when booking a ryokan, and I will definitely use them next time I need to book a stay in a ryokan.

8 March 2020
Unprompted review
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Reply from Japanese Guest Houses

Thank you Jan for your kind words.
Hopefully the situation will be better soon so you can reschedule your stay.
Vincent

Rated 5 out of 5 stars

Japanese guest house help to arrange…

Japanese guest house help to arrange the reservation stay at Shirakawago Koemon, prompt response and helpful. Highly recommend to book via Japanese guest house. A great experience staying at gassho, the meals prepared by host was delicious and vert friendly although cant communicate with host in Japanese, we use google translation :D plus this COVID -19 I was worry the host may cancel our reservation. Lucky everything went smoothly and we are back in Singapore safely. This is my 2nd stay at gassho, last visit i booked via Japanese guest house as well and stay at Shimizi, a nice gassho too!

26 February 2020
Unprompted review
Rated 5 out of 5 stars

Japanese Guest House help to arrange…

Japanese Guest House help to arrange the reservation stay at Shirakawago Koemon, prompt response and very helpful. Highly recommend to book via Japanese guest house. A great experience staying at gassho, the meal prepared by the host was delicious and very friendly although can't communicate with host in Japanese, we use the help from google translation :D plus this COVID-19 I was worry the host will cancel our reservation. Lucky everything went smoothly and we are back in Singapore safely. This is my 2nd stay at gassho, last visit I booked via Japanese guest house as well and I stay at Shimizi, host was friendly as well. I will be there again!

26 February 2020
Unprompted review
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Reply from Japanese Guest Houses

Hello Jocelyn,
It was a pleasure to assist you. It's true that the Shirakawa-go village is a unique experience!
Thank you,
Vincent

Rated 5 out of 5 stars

Choyomon farmhouse, Ainokura. January 2020…

We recently spent 2 nights in Ainokura as we wanted to stay in an old farmhouse and explore the UNESCO villages including Shirakawa-gō. We read that Ainokura was less touristy and this was correct. It seemed more authentic somehow, without the buses and tourists. We stayed at Choyoman Ryokan and our hostess, Miyume, was wonderful, the food was incredible and very authentic with fresh river trout baked in the open pit. Out beds were warm and the hot tub, great. We were delighted to find a shrine in our room! Highly recommend this incredible country experience in Japan.

13 January 2020
Unprompted review
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Reply from Japanese Guest Houses

Thank you for sharing your experience. It's great to see you had a good time. If you have pictures of Ainokura that you would have to share, please feel free to send them by e-mail. Vincent

Rated 5 out of 5 stars

Kanja- Shirakawago

Had a great stay at Kanja.
The hosts didn't speak any English but were very hospitable and breakfast and dinner were lovely traditional Japanese meals.
I think to fully enjoy shirakawago, it is best to stay over night to enjoy the peace and quiet once all the tourist buses leave....a wonderful destination!

9 January 2020
Unprompted review
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Reply from Japanese Guest Houses

Thank you for sharing your experience. I agree with you that shirakawa-go is wonderful once most tourists are out of town. We all hope you can come back. Vincent

Rated 5 out of 5 stars

Shirakawa-go, a gem not to be missed...

We stayed in Shirakawa-go No Yu... perfect for us, travelling with younger and older children. 9 of us. Meals included were splendid. Onsen was amazingly comfortable.

6 January 2020
Unprompted review
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Reply from Japanese Guest Houses

Thank you very much for your kind words. We all hope you can come back. Vincent

Rated 3 out of 5 stars

It was a great experience we had…

It was a great experience we had overnight in this little village at shirakawago .
However , below few point that I think could have been improved for better stay .
The room was cold , the heater didn’t work well .
Restricted shower time activities and curfew imposed after 2200hours .
May be that’s the customs of Japanese .
Basically after dinner , the town is in pitch black with no activities, no shop open .
Nonetheless, the dinner and breakfast was sumptuous,
The owner were friendly

23 December 2019
Unprompted review
Rated 5 out of 5 stars

5 star: Japanese Guess House have a great Excellent customer services

Japanese Guess House have a great customer service, quick response and provide excellent information to all the traveller. They knows we are keen to stay in Shirakawago village and trying to work out based on our requirement as well as suggested alternative date to stay since the date we wanted are not available. Their email response is superb!!! Well done!
We had stayed in Hisamatsu Guest House for 2 days 1 night, Such a wonderful stayed. Host was very friendly, able to speak and understand simple English, Breakfast and dinner prepared by the host was delicious. We had a great experience to stay in Hisamatsu Guest House. Highly recommended! 👍

10 December 2019
Unprompted review
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Reply from Japanese Guest Houses

Thank you very much for your comment. It's great to see you appreciated our effort to provide a good service and that you enjoyed your stay at Hisamatsu who is working really hard to make guests have a good time in Shirakawa-go. Vincent

Rated 5 out of 5 stars

Just loved our Gassho experience at Kanjya!

Just loved our Gassho experience at Kanjya...the accommodation was very comfortable and the food was delicious. Our host was delightful. Thank you for a wonderful stay!

28 November 2019
Unprompted review
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Reply from Japanese Guest Houses

Thank you for your kind words, Kanjya was pleased to welcome you in Shirakawa-go. Vincent.

Rated 5 out of 5 stars

Must do !

Nice guest, she allowed us to store our luggage before and after the check in and check out time.
She explained everything. It was a really great experience.
Heater is furnished so you won’t get cold during the night. It is a traditional experience you must do while in Japan.
We had an amazing breakfast and dinner, it was quite perfect. We had a blast !

27 November 2019
Unprompted review
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Reply from Japanese Guest Houses

Thank you for your comment. May I know the name of guest house you visited?
Thank you,
Vincent

Rated 4 out of 5 stars

Me and my boyfriend thoroughly enjoyed…

Me and my boyfriend thoroughly enjoyed our stay at Yamanayado Onsen. The outdoor onsen whilst it was snowing was like something from a movie, it was amazing. The staff were very friendly and went above and beyond to cater to your every need. The only thing I would say is that they should also provide lunch. Having breakfast at 7am and waiting for a 7pm dinner was very hard and we were both very hungry throughout the day with no access to any food. Overall we loved it and would recommend it to others.

27 November 2019
Unprompted review
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Reply from Japanese Guest Houses

I'm sorry to hear that you were not able to have lunch.
It's correct that your reservation didn't include lunch, however Yamanoyado Bekkan or Tsurunoyu Onsen have some restaurant open for lunch. If you visit Nyuto Onsen again please ask for it during check-in.

Thank You,
Izumi Yamauchi

Rated 5 out of 5 stars

stay In Iwaso

Quick responses with email.
Perfect stay.
Help with finding a good price.

28 October 2019
Unprompted review
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Reply from Japanese Guest Houses

Dear Bianca,
Your message is much appreciated. We all hope you can come back to Japan soon.

Rated 5 out of 5 stars

Yamanoyado Bekkan

I booked Yamanoyado Bekkan for one night. It’s such a peaceful place and onsen was very perfect. Food was really traditional style but tasty. I did enjoy and happy to be there. Though it took a long time to be there, once arrived, I never ever left. All were amazing and over my expectation.

21 October 2019
Unprompted review
Rated 5 out of 5 stars

Zekkeino Yakata in Matsushima

We stayed at Zekkeino Yakata guest house in Matsushima for two days and nights. It was truly a magical experience and a true flavour of the Japanese way of life and our trip of a life time would not have been complete without our stay here. A beautiful location too. Thank you very much.

17 October 2019
Unprompted review
Rated 1 out of 5 stars

We were forced to cancel by the Typhoon!

We were forced to cancel because Typhoon Hagibis stopped the trains. We called 2 days in advance to seek advice and told to wait until the morning of our booking to check if trains were running which they were not. Rang again and the Magomechaya cancellation charge was 100%!!

15 October 2019
Unprompted review
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Reply from Japanese Guest Houses

Sara, I understand you're not satisfied with Magomechaya's decision.
Magomechaya is saying that trains were running (at least in the afternoon); and you're saying that trains were not running.
However you're confusing the service we provided you and the ryokan.
We (JapaneseGuestHouses.com) provided you the best service possible by replying to your requests. This review is about the ryokan, not about our service.
It's your right to comment Magomechaya's decision but this is not the correct place.

So I kindly ask you to delete this review.
Thank you,
Vincent

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