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Not a UK company. I thought the brand of jansport was reputable enough that i did not need to check online for their return policy. it is a UK company and headquarted here but insist that all returns must go to the netherlands which costs a fortune and charges you import fees. do not order from them.
Ordered a bag and paid. They do not ship. The order has status "unfulfilled". I contacted and they said they would look into it, but got no further emails. I've been waiting for 15 days.
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