James Newyork Reviews 

28
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported that products received did not match advertised images or descriptions, citing poor quality materials, construction, and inaccurate sizing. Many also found items were the wrong color or material, such as polyester instead of linen. Some people experienced significant delays in receiving orders, with items taking weeks to arrive. Many consumers also faced difficulties with the return process, noting restrictive policies or costly international shipping, and were often misled about the company's origin, expecting a local business but receiving products shipped from overseas.

What people talk about most

Product

Reviewers express significant disappointment with the product, frequently noting that items received look... See more

Quality

Customers had negative experiences with quality, frequently reporting that products looked nothing like the... See more

Order

Customers consistently express dissatisfaction with their orders, citing issues such as incorrect sizing,... See more

Return policy

Users describe negative interactions with the return policy, with many reviewers finding it terrible and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Took longer to deliver than anticipated. Bigger issue is that the ‘suit’ is basically a tracksuit. Seems extremely cheaply made with bad quality material. Thought I was getting a sharp suit like the p... See more

Rated 1 out of 5 stars

Scam company. Their website is already down - redirects to “Caldwell Lighting Company”. Bought 3 shirts. The same shirts with the exact same model pictures are now showing up as “Harper and Wells - Bo... See more

Rated 1 out of 5 stars

TERRIBLE TERRIBLE TERRIBLE!!! I ordered xsmall. Was sent a small. Dress arrived unzipped, so it was probably a returned. Dress was shown as a laced corset-like back. The laces were separated from the... See more

Company replied



Contact info

1.8

Poor

TrustScore 2 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 week

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1.8

All reviews

(28)

28 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam company

Scam company. Their website is already down - redirects to “Caldwell Lighting Company”. Bought 3 shirts. The same shirts with the exact same model pictures are now showing up as “Harper and Wells - Boston”. Basically these are short term drop ship operations out of China, run by DB Duo, a company in Holland. Avoid like the plague.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT recommend. Awful.

It took about 4 weeks to arrive with no updates in between. Just a “it’s in the US in transit” for 4 weeks. And oh my god- when I finally opened the package it looks NOTHING like the photos. The “feathered” parts of the dress looked like a Halloween grinch costume. Awful awful and awful. Also it was pricey for what they are selling! I also got a black outfit that looked like a 5 year old sewed it. I’m not sure what the refund policy is but I’m guessing some sort of store credit to get more junk.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality and broken return process

I ordered a shirt believing this was a US company based in New York. The product arrived from China, was very poor quality and the wrong size. I tried to initiate a return as instructed and the email bounced back. I’ll be disputing with Amex to get my money back!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for helping!

I wasn’t going to give this company a good review because I was so unhappy with my order. But, this company listened to my grievances and offered me a second chance to order without returning the items I had. The second order is lovely. Good quality, comfortable and looks very nice on. I have learned I am a large or even XL rather than a M with this company.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Don't buy from this Chinese website

Bad website with inaccurate advertising. I order shoes size EU 45 and received ones that are clearly size 43-44. Customer service only offered a partial refund despite the fact their website has this mistake. Not to mention the quality of the shoes is atrocious.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

I can't wear any

I can't wear any . I ordered a large T shirt and what I got could bare fit ..
Secondly the dress shirt has the worst quality..I have to donate it to charity..Very dissatisfied...

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Very mis-leading website

Very mis-leading website. My fault for thinking that a company called James New York would be located in China. The items arrived about 30 days after ordering. waded up in a bag. Once opened it was very apparent that the item received was nothing like the pictures on the website. very cheap material and poorly made. I order grey and received cream. Nothing about this experience has been good. I have requested a full refund and am waiting for a response. I do have the items ready to be shipped back provided the company provides a return label and full refund.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with this…

I am extremely disappointed with this purchase. The suit I received was nothing like what was advertised. The material is very cheap, and the quality is poor. It appears the product was shipped from overseas, which was not made clear during the purchase process.

I ordered a men’s suit, but what arrived looked and fit more like a women’s suit. The sizing, cut, and overall appearance were completely different from the photos on the website.

I feel like I got a very bad deal and would not recommend buying from this company. They need to be more transparent about where their products come from and accurately represent the quality and style of the items they sell.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

They took much too long to receive and…

They took much too long to receive and when I finally did they weren't comfortable. I wanted to return them but that would have cost me money on return shipping, so they remain in the bag in my closet. Another mistake.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

I need to return the jackets and much…

I need to return the jackets and much too small I was sent an email asking for pictures of the jackets. I sent pics a week ago and have not heard anything back since that time and I am looking for a return and full refund.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

False Advertising. Not linen material. Cheap plastic feel.

The clothing items are labeled and advertised as “linen”. However, none of the 7 items I received were made with a single thread of linen. The quality of the material feels like plastic and the items with tags on them say “polyester” which is a material that should be avoided from wearing on the skin. I’m requesting a full refund for every single item. Very cheap clothes. False advertising. All made in China, which is also why delivery took so long. Company was great at communicating during the delivery delays. However, they lack integrity with what they advertise and what they actually sell. None of the linen clothes are actually linen. If I could post a picture, I would. I emailed the proof to their customer service team.

21 June 2026
Unprompted review
Rated 2 out of 5 stars

Quality of material.

Took longer to deliver than anticipated. Bigger issue is that the ‘suit’ is basically a tracksuit. Seems extremely cheaply made with bad quality material. Thought I was getting a sharp suit like the pictures but I guess it was made in a sweatshop in China. Kudos to your marketing team I guess.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

The company is based out of china and is a scam

The company is based out of china, not New York and if you want to return your item you can they do refunds but you will pay the shipping which is probably more or the same amount as your item. The dress I received looked nothing like the advertised photo of the dress. This place is a scam. Beware.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

When the dress arrived it did not fit

When the dress arrived it did not fit. I immediately contacted the company to start a return. I was told I could only get a store credit, 25% of my purchase price back or return it to China for a 100% refund. This policy should be clearly stated on the site when purchasing the item. I will not buy from this site again.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

I cannot believe this company is asking…

I cannot believe this company is asking g me for a review. I really wanted to like their products but the dress I ordered in a Medium is more like an extra small. I will never be able to wear it. The sandals I ordered are simple made wrong. The buckle is on the wrong strap. I cannot wear them either. Their return policy is terrible. I will not order again and it is a shame.

9 June 2026
Unprompted review
James Newyork logo

Reply from James Newyork

Hi, Terri,

Thank you for taking the time to share your feedback. We are very sorry to hear that the dress sizing did not meet your expectations and that the sandals arrived with a manufacturing issue. We understand how disappointing this must be, especially when you were looking forward to enjoying your purchase.

We sincerely apologize for the inconvenience caused. We will be sending you an email shortly so that we can review your order details and work with you directly to find a suitable solution.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Best regards,
James New York

Rated 1 out of 5 stars

TERRIBLE TERRIBLE TERRIBLE!!!

TERRIBLE TERRIBLE TERRIBLE!!!
I ordered xsmall. Was sent a small. Dress arrived unzipped, so it was probably a returned. Dress was shown as a laced corset-like back. The laces were separated from the dress. Again showing that this was previously tried on and a return from another customer. Quality of fabric and details poor and not representative of pictures.

8 June 2026
Unprompted review
James Newyork logo

Reply from James Newyork

Hi, Lien Tran,

Thank you for sharing your feedback. We are very sorry to hear about your experience and understand your frustration.

Receiving the wrong size, finding the dress in an unsatisfactory condition, and noticing issues with the lacing and overall quality are not the standards we aim to provide. We sincerely apologize for the disappointment caused.

We would like the opportunity to look into this matter further and assist you directly. Please keep an eye on your inbox, as we will be sending you an email shortly to review the details of your order and work toward a resolution.

Thank you for bringing these concerns to our attention.

Best regards,
James New York

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