JAM Reviews 539

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I've used JAM (answer.co.uk) for many years and I can recommend their service without hesitation. The greatest accolade I can give them came via one of my clients who commented that he'd "rung ea... See more

Company replied

Rated 5 out of 5 stars

Nichola connected with me after I enquired about services, and offered me a tailored solution that was comprehensive and covered all my needs, didn't try to upsell me, and gave me a solution that we c... See more

Company replied

Rated 5 out of 5 stars

Been using the services of JAM for 10 years, if not longer. Answer our phones professionally without fail after a couple of rings. I regularly do test calls which confirms what our callers tell us. I’... See more

Company replied

Rated 5 out of 5 stars

We switched to JAM a few years ago from our previous Out of Hrs provider as we also wanted to have day time cover for overflow calls. It was the best move we ever made. Not only were they better at... See more

Company details

  1. Call Center
  2. Telephone Answering Service

Written by the company

Established in 1977, JAM is an award-winning telephone answering service, and the very first of its kind. We’ve built an unrivalled reputation for excellence built on one simple principle. Every call is priceless. We’ll always look after your calls with the highest level of skill, dedication and care. That’s why we are the UK’s highest independently rated call handling service.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

539 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Exceeded Expectations

The overall service and respond times to queries and questions has exceeded expectations. We have the bespoke service and nothing has been too much trouble.
The staff present the perfect first impression for our company. It is the first time we have used an external service like this before and its been fantastic.
The online portal gives you all the information you need to manage your calls.
I would highly recommend to other companies.

26 August 2020
Unprompted review
Rated 5 out of 5 stars

An absolutely brilliant service

An absolutely brilliant service. Has helped us expand our business. Creates a business image that looks really professional. We have been customers for years would strongly recomend

26 August 2020
Unprompted review
Rated 5 out of 5 stars

Probably about year 5 for us

Probably about year 5 for us. Overall very happy, most operators are accurate in their message taking with a very few exceptions. Always polite to our callers which is a vital factor.

26 August 2020
Unprompted review
Rated 5 out of 5 stars

Great Call Answering Service...

We have tried using a few call answering services in the past, and have been using JAM and their answer service for nearly 10 years now as both an overflow and out of office call answering facility.
We cannot fault the service and the team at JAM always act professionally and courteous towards our clients and prospective clients when taking messages for us. The online dashboard is clean and easy to use, and makes a great addition to their operation.

Well Done Guys, and thank you for all your support and assistance!

25 August 2020
Unprompted review
Rated 5 out of 5 stars

JAM service is so easy to use

JAM service is easy to use and is reliable. The portal makes setting our contact status really easy. Receiving both text & email notifications means we never miss any important calls. The customer support team are really helpful whenever I have a query. I feel confident our phone is being answered professionally in our absence.

20 August 2020
Unprompted review
Rated 5 out of 5 stars

A great service!

A great service!

We use JAM to cover for holidays, when we’re out of the office and meetings.

It is an efficient, easy to use service which really supports our business.

14 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service & would highly recommend to anyone who is on the move wether in UK or like us international. No matter where we are we can get messages & backup email in realtime.

11 August 2020
Unprompted review
Rated 5 out of 5 stars

The answering system just works

The answering system just works. Messages are taken an passed on promptly and most junk calls seem to be filtered out. I've had many comments from clients (who actually speak to the operators) that they are very professional.

6 August 2020
Unprompted review
Rated 5 out of 5 stars

10 years..

We have used this service for around 10 years with no problems at all.
I would highly recommend them to any business who needs help answering calls at busy times.

5 August 2020
Unprompted review

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