The quality of the garment’s stitching could be better considering the (full) price. I am glad I could get my hands on the dress I wanted while it was massively discounted. Shipping was fast too.
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Review summary
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I bought the flannel shirt which I love! Can be worn with a t shirt underneath or even a jumper. The quality is fantastic & the colour is exactly like the picture. I purchased this item online & it w... See more
I ordered the lowrise shorts, I am a pretty skinny person so when I order any lowrise shorts i don’t expect them to be tight-fitting, but thees are perfect. I am so happy that I found shorts that actu... See more
Fast delivery, great jeans. I'm delighted with my order, 2nd time buying Jaded London jeans. Sizing is spot on and the quality is amazing.
Company details
- Clothing Store
- Beach Clothing Store
- Men's Clothing Store
- Streetwear Store
- Swimwear Store
- Women's Clothing Store
About Jaded London
Written by the company
Discover cutting-edge clothing inspired by global trends with Jaded London. Showcasing the latest streetwear across menswear and womenswear, with regular new and exclusive drops, delivered worldwide. Shop our full range including our signature Parachute pants, cargo trousers, dresses, tops, knits and more.
We offer free UK shipping over £50 and £175 for international customers.
SHOP WOMENS
SHOP MENS
Contact info
Manor Way, WD6 1GW, Borehamwood, United Kingdom
- customercare@jadedldn.com
- jadedldn.com
3.6
Average
15K reviews
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Loved this website!
Loved my dress , 10/10. Always deliver in a quick manner and my clothes always fit true to size.
14 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sent me the wrong item won’t send the correct one
Sent me the wrong item, when I emailed to explain I had received the wrong item i received an email back being told I need to return the item they mistakenly sent to me and then they will issue a refund..firstly I don’t want a refund I want the item I initially ordered that cost 3x the amount the item I was sent and secondly i have now lost nearly £80 until the company are ready to pay it back following my apparent responsibility to rectify THEIR mistake. I won’t be ordering from here again.
14 April 2026
Reply from Jaded London
Hey Danielle!
Thanks so much for leaving a review.
We're really sorry to hear about your experience recently here at Jaded.
We can assure you a full refund will be issued once the item has been sent back to us - unfortunately, we don't issue replacements/send outs but our team are more than happy to help.
If you haven't already, please email us via our contact form or on the original thread & they'll get back to you as soon as :)
Wishing you a great day!
The Jaded London Team
Can’t return faulty item - they don’t respond.
Ordered two items one of which was faulty, but apparently to return from Norway I must contact support, which of course doesn’t respond. What to do now??
Update:
I sent the package back but because there is no return label for my country (JL only provided the address of the warehouse), I can’t prove that I’m returning clothes and have to pay taxes!
14 April 2026
Unprompted review
Reply from Jaded London
Hey Julia :)
Thanks for leaving us a review.
Please view our returns page for international/rest of world:
https://jadedldn.com/pages/delivery-info
The best and perfect cargo jeans ever!
14 April 2026
The dress was not like how it seemed
The dress was not like how it seemed, your sizing is off, and it was a waste of time and energy.
14 April 2026
Reply from Jaded London
Hey Michelle,
Thank you for taking the time to leave a review.
We are so sorry that you are not satisfied with your order.
If you are unhappy with the item you have purchased, please feel free to make a return and request a refund providing the item is unworn and has the original tags attached.
If you have any questions about how an item may fit or look we would always recommend reaching out to customercare@jadedldn.com or contacting us via Instagram. The team would be happy to help you find the best garment for purchase.
The Jaded London Team
Good quality, way too big
The quality is good, delivery was fast. however the shorts are way too big.
13 April 2026
I saw the video
I saw the video. I was not expecting that dress was real until I ordered it
13 April 2026
The delivery was pretty quick even tho…
The delivery was pretty quick even tho I ordered to Germany. The product quality is alright but could be better for such high price.
13 April 2026
I am still waiting for my refund after…
I am still waiting for my refund after 2months !!! Nobody replaying!!!
24 March 2026
Unprompted review
Reply from Jaded London
Hi Anouk,
We’re really sorry to hear that you’ve been waiting for your refund.
This isn’t the level of service we aim to provide. We’d like to look into this and get it resolved for you as soon as possible.
Please contact our customer support team with your order details so we can investigate and assist you further.
Thank you for your patience, and we appreciate you bringing this to our attention.
Jaded London team
Looks great on
Looks great on, but the fabric has zero stretch. Makes it hard to sit down.
12 April 2026
Unprompted review
Super fast shipping to Germany
Tracking to Germany is not so seamless, but it arrived even faster than estimated. The product is also perfect. Packaging is good and shows to brand.
11 April 2026
The delivery was very quick
The delivery was very quick, the dress is absolutely gorgeous, though i wish the skirt was a little bit longer or like had built in shorts in it.
11 April 2026
The customer service is terrible
The customer service is terrible. I ordered my package a month ago. While shipped out it was held for over two weeks & then I requested to change the address and the package was never delivered to the new or old address, and now they are not trying to give me a refund or product replacement. Even with their terrible lack of communication, they offer no resolution to this mishap.
31 March 2026
Love the clothes !
Love the clothes !! The fitting is like indicated. Shipping was fast and efficient !
11 April 2026
The size guide didn’t help me at all
The size guide didn’t help me at all, told me the wrong size and now that I need to change size I’m loosing money
11 April 2026
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