Difficult to access portion of the website for canceling subscription, but once there, with the help of your chat employee, all went smoothly. One caveat: I haven't yet seen the refund, but we're... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great response rate to my query and something that I can follow-up in future for flight returns from outside of the UK, to the UK, then returning back to starting point (NZ)...currently not available,... See more
Company replied
Jack's Flight Club have saved me several hundred pounds on just two trips! I have been able to book return flights to Singapore to visit family for only £452! That's pretty much half price usual costs... See more
Company replied
My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours. I met some team members at a recent travel show and it felt like me... See more
Company replied
Company details
Written by the company
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox. We're the club that won’t flood your inbox with every airline sale out there. We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
How we help you 👇
Written by the company
- Step one
- Simply enter your email to become a Standby member, let us know where you're based and tell us your closest airport. We can find you flights if you're from the US, UK, Europe and Canada 🙌
- Step two
- We’ll get busy finding you the best Flights and then send you a notification once they've been fully vetted by our in-house Flight Experts.
- Step three (the fun part)
- All you have to do next is simply decide whether to take the flight 🤭
- Our memberships 👇
- We have two types of memberships. One to introduce you to us (called Standby) and one to get you travelling (Our paid for version, called Takeoff).
- Standby
- You'll get 1-2 Flight emails a week to see what our membership is like before committing to anything.
- Takeoff
- You'll receive ALL of our Flights (about 8-10 per week). Short-haul, long haul, domestic, international, error fares, open-jaw, premium economy, business class... the list continues. Basically, even more Flights to get you exploring the world for less.
Our promise 🤝
14-day money-back guarantee.
Our Takeoff membership comes with a 14-day money-back guarantee. You can try it out and if you decide it's not for you, simply send us an email to jack@jacksflightclub.com and we'll send you a full refund. No questions asked.
Contact info
United States
- support@jacksflightclub.com
- jacksflightclub.com
4.0
Great
459 reviews
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5* service experience
Paid for a premium membership so that I could book a flight to Japan, forgot about the renewal period until the transaction came up in my account, contacted support, who were happy to refund the renewal and I had the money back in my account within 48 hours of first reaching out to support.
5/5 company and 5/5 service
17 November 2025
Unprompted review
Reply from Jack's Flight Club
We are so happy to see this, Thomas! Our Member Experience team are some of the best and we're glad to see they were able to sort your refund quickly and hassle free :) Our goal is to always make your experience a pleasant one. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Excellent customer aervice
Personal, friendly email about the conclusion of my subscription. Great serviceoverall, I just can’t travel outside school holidays so most deals will not work for me. But if only!
14 November 2025
Reply from Jack's Flight Club
Thank you so much for sharing your feedback with us! We are so thrilled to see that your interaction with them was nothing short of the standard that you can always expect, as our agents are some of the very best!
Flights during school holidays are a bit less common, but they do appear. We make a note of them, so Travelers can easily spot opportunities during breaks, long weekends, and other peak times.
If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Hey Anthony,
Thank you so much! Our Member Experience team really do live up to their name, they’re committed to going above and beyond to make things as smooth and helpful as possible.
If you ever need a hand with anything, feel free to get in touch at support@jacksflightclub.com We’re always happy to help :)
Extremely prompt and efficient response. Understood our needs and extremely pleasant to deal with.
Extremely prompt and efficient response.
17 November 2025
Reply from Jack's Flight Club
Lindsey, Thanks for taking the time to share this! We’re happy we could clear things up and make the process smooth for you. Staying honest and helpful is a big part of what we do, and it means a lot to hear we got it right. Wishing you plenty of great travels ahead!
Reply from Jack's Flight Club
Thank you so much for the lovely review Drewd — we’re really glad we could get this sorted quickly for you. Our Member Experience team always wants things to feel simple and stress-free. Please feel free to reach out if you have any other queries :)
Great experience
Great experience, even when I needed help with customer support.
14 November 2025
Unprompted review
Reply from Jack's Flight Club
Hey Mikhail
Thank you for this — it truly means a lot. We’re pleased that everything was resolved to your satisfaction and that the process felt smooth from start to finish. If you ever have questions or need assistance again, our team is always ready to help.
support@jacksflightclub.com
Reply from Jack's Flight Club
We really appreciate the wonderful feedback Chris! It’s fantastic to hear that you had a positive experience. Our goal is always to make things simple and easy to understand, so it’s encouraging to know that the information and support you received hit the mark. Thanks again for taking the time to share your thoughts :)
What a customer experience 😍😍
What a customer experience! Such positive engagement to my query! Signed up for a trial but wanted to cancel the forwarding subscription. Friendly, confident and reassuring is how I would describe my engagement. Cancelled subscription after realising I won’t actually be able to take advantage of the fab offers in the coming year but I will the following year and can’t wait to take up the subscription.
13 November 2025
Unprompted review
Reply from Jack's Flight Club
Thank you so much for sharing this, Jen — your review truly made us smile. We’re so happy to hear you had such a great experience with us.
We can’t wait to welcome you back into The Club when you’re ready — we’ll be here, excited to help you find your next great adventure.
If you ever need anything at all, our Member Experience team is always happy to help at support@jacksflightclub.com
I cancelled the membership due to the…
Excellent customer service.
I cancelled the membership due to the suitability of what was on offer, for my personal needs and preferences.
Having sought assistance to cancel the membership correctly, my experience was of professionalism, courteous and good communication with prompt responses and actions. All round excellent service.
11 November 2025
Unprompted review
Reply from Jack's Flight Club
Hey Joseph,
Thanks so much for your lovely feedback! We’re really happy to hear that our team were able to get things sorted for you. Our Member Experience team are named that way for a reason — they’re all about making sure every part of your journey with us feels smooth and supported!
Great for getting insider tips on cheap flights
Really useful, great if you are constantly looking for cheap flights.
7 November 2025
Reply from Jack's Flight Club
Hey Julian, thanks so much for sharing this — it really made us smile! We're so glad we could help get everything sorted for you. We love finding amazing flights and inspiring our members to explore places they might never have imagined, while sharing tips to help them make the most of every adventure.
Friendly and efficient service
Friendly, efficient team, quick to respond to questions. Great tips and service. Recommending to friends.
10 November 2025
Unprompted review
Reply from Jack's Flight Club
We’re thrilled you’re enjoying the service and that our team’s care and support have made a difference. We aim to bring you more than just great Flights — we want to share travel inspiration and tips that make your adventures even better.
Thanks a ton for recommending us — that means the world!
We hope you’ll be off on your next trip soon! When you do book, don’t forget to send us a postcard — we absolutely love being part of your travel stories.
Reply from Jack's Flight Club
Thanks for this Steve, we really appreciate it :) Our Member Experience are called just that because they go beyond what is customer support to really make your interactions with them a pleasant one. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
It's 95% targeted at Upgrade…
It's 95% targeted at Upgrade Memberships - without it it's semi-useless. A few pleasantly-worded articles but the vast majority blurred-out and inaccessible unless you pay your c£50pa.
1 November 2025
Unprompted review
Reply from Jack's Flight Club
Hey there, thanks so much for sharing your thoughts!
Yes, we do have a Takeoff (paid) membership, which gives members more content and a more refined airport selection. But we also have our Standby (free) membership — it’s been around since the start, and plenty of members choose to stick with it.
Standby members still get full access to 1 Takeoff Flight per week, alerts when a Takeoff Flight comes up to one of their wish-list destinations, and the ability to select their home airport. If your airport is smaller, we’ll include nearby airports so you don’t miss any of the great Flights we find.
Our paid membership is our only source of revenue — we don’t take commissions from bookings, so we stay completely unbiased for our members. It also lets our team work full-time to find the best trips and give all Travellers — Standby and Takeoff — a genuinely great experience and support.
Customer service at its best
When I inadvertently forgot to cancel my free trial and it automatically renewed, I explained the situation and received a prompt refund with no questions asked.
4 November 2025
Reply from Jack's Flight Club
Thanks for sharing this, it made us so happy! We are pleased that our Member Experience team was able to get your query sorted out efficiently and to your satisfaction. Please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com if you need anything else :)
Prompt response and useful advice
6 November 2025
Reply from Jack's Flight Club
Hey Elaine
Thank you so much and we're happy to see this! We're glad that we were able to help get your account set up correctly, so you can get the most out of your membership and take advantage of the amazing flight offers.
If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Hey, Sarah! Thanks so much for taking the time to leave your review :) We're so happy to see that your query was dealt with efficiently and resolved in no time by our wonderful Member Experience team. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
they were able to help me out and…
they were able to help me out and refund subscription amount
31 October 2025
Reply from Jack's Flight Club
We are so happy to see this, Palkh! We're glad the Member Experience team were able to sort your refund quickly and hassle free :) Our goal is to always make your experience a pleasant one. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Fantastic customer service
Great service offered and fantastic experience with the customer service team. The agent I spoke to was extremely helpful and understanding of my situation. Clearly a company that values its customers!
3 November 2025
Unprompted review
Reply from Jack's Flight Club
Madeleine, this absolutely made our day! Our agents are some of the very best and we're thrilled to see that your interaction with them was nothing short of the standard that you can always expect. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Gave me my money back straight away no…
Gave me my money back straight away no fuss !!! Really good
31 October 2025
Reply from Jack's Flight Club
Hey there! We're so happy to see this and thank you so much for letting us know :) Our Member Experience team are always working to not only quickly handle your queries, but also get the process done as smoothly as possible. Your feedback has been shared with them and they were thrilled! If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Hey, Katie! We were so pleased to see this, thanks so much for leaving your feedback :) They are called Member Experience for a reason because they go beyond what is customer support to really make your interactions with them a pleasant one. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
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