Jackies Kids Reviews 

I bought a winter coat for my son and after less than 3 months of light wear the zip failed rendering it unfit for purpose.

Customer services didn’t want to know and just told me they wouldn’t issue a refund, repair or return because it was now outside of their 30 day returns policy period.
I explained that my request related to a faulty item rather than a change-of-mind return and that under the Consumer Rights Act 2015, goods must be of satisfactory quality and durable. A zip failing after less than 3 months of normal use indicates the item is not of satisfactory quality.

I requested a repair or replacement and if this was not possible, a refund in line with my statutory rights but was ignored.

I tried to leave a critical review on their website but no sign of it, only positive reviews seem acceptable!

We ordered 2 transformers cars and paid £24 they arrived after 3 weeks with no boxes just 2 cheap plastic toys wrapped in bubble wrap if I saw these toys in a store I would expect to pay around £2.99 each for them the quality is that bad. Save yourself the hassle and steer well clear

This company is not based in the UK! Avoid! I ordered Glowasaurus Bath Toys for my 2.5 year old - these are meant to light up when they come into contact with water. These arrived (after a lengthy delay) in flimsy packaging and straight away it was clear that 2 of the 6 dinosaurs were broken and were rattling. In the time it had taken me to get a response from customer services about this complaint, another one just stopped working, and as I write this now only 1 is working, and that’s just 3 weeks after having them! I have accepted their 20% refund offer as I don’t want to pay to send it back to China. Do not buy from this company!

I am finally writing my experience here. It's been a month, I have ordered a product which was not on time and I requested cancelation. Jackie's team ask me to wait the product then they will accept a return. Now when I contacted them, they shared an address which is in China. Now my shipping charges are too much. They offered me 20% refund which I am not willing to accept. Seems like it's a trap because the website showing UK and return address is from China.

Ordered items never received by me.

Yodel delivered to my recycling bin in my front garden, in plain sight of the road. Yodel will not enter into a claim as they say they delivered, yes to a bin, not me.

This company is not interested in helping to resolve the issue, no refund or replacement item. Pretty sure this is against the consumer act. Little use as they are no in the UK. In my opinion, avoid at all costs.

Been waiting nearly a month for my order - and advised by customer services that I can’t cancel as it’s still in transit. I would never order from Jackie’s again.

disgraceful. cheap chinese made toys that look nothing like they do on the website.
AVOID LIKE THE PLAGUE

Looks like a UK shop but it's actually a Chinese dropshipper. They advertise a "30-day money-back guarantee" but only reveal after you buy that returns must be sent to a warehouse in China at your own expense! Costing more than the items are worth!!
When I challenged this on live chat they offered 20% and kept closing the chat on me. This breaks the Consumer Contracts Regulations 2013, the Consumer Protection from Unfair Trading Regulations 2008, and the Consumer Rights Act 2015. I've filed a chargeback with my bank and reported them to Trading Standards. Avoid!

It Serves me right for making an impulse order before reading all these negative reviews .. alas I’m experiencing all that has been written before me and haven’t even received my order!! Quite why this company has the gall to advertise and take people’s money knowing full well they are going to disappoint a customer is beyond me .. their social media makes them looks so professional.. I shall definitely be telling people to AVOID AT ALL COSTS !! And shame on them.

Please avoid this company. I ordered a gift for a birthday and the delivery date was well before I needed it for the party. It arrived around 10 days later than it should have and they are totally unwilling to refund the delivery fee! They offered me 15% off my next order which they were offering all customers at the time so this was in no way compensation. They do not take ownership for their errors- avoid!

If I could give no stars I would! Absolutely rubbish company. The item I purchased was nothing like the online picture and description. Arrived in a very battered box. Got in touch re returning it, and was told to keep it and accept a 20%refund- or return it to China at my own cost.Total rip- off!

Thank you so much for these reviews, I shan't be shopping at Jackie's kids. The website keeps crashing so I can't get on there anyway which is a sign of an inefficient company.
So glad I was warned off!

I don’t even want to give them one star. DO NOT BUY FROM THIS COWBOY COMPANY!! Product arrived broken and not fit for purpose. I complained within time. They replied MANY days later saying it was out of time for a refund! Very convenient. I replied with specific (not hard) calculations of how many days it had been since I submitted my complaint (within time). Another two weeks passed and they told me to buy something myself to fix the issue!
Obviously a hoax of a company in China!

Took 3 weeks for order to arrive. One of the items purchased ‘Glowsaurus’ over half didn’t light up in the bath and screws fell out, hardly safe for a 2 year old as advertised ‘I have photo evidence’.
They don’t publish your review if its negative, my review disappeared. Disgusting company with cheap/nasty toys

I ordered a play mat for my little boy, the item arrived damaged, poor, cheap quality and had items missing. I have since emailed the company 3 times and they have not replied. The play mat was extremely cheaply made, tacky and an absolute waste of money. Very disappointed, please don’t order from this website

My grandson sent me a link in order to buy some toy cars for his baby’s first birthday. I ordered, no mention of Hong Kong, so obviously expected package within a few days! The next weeks were a nightmare,trying to sort out the awful website (I am elderly). No customer service whatsoever from these people. It became apparent that I was dealing with a Chinese company. I’ve had that displeasure in the past! When the package eventually arrived,the cars were tiny, shoddy,cheap & nasty things, definitely unsafe for a small child. I asked for a refund (ha, you dont get refunds from them easily) they offered me 20% refund , or if I wanted a full refund, send them back to China, at my expense… I had already paid postage from them to me! What an awful company to deal with. Do not use them, absolute crooks!!!

My review looks very similar to others experiences. A polar bear towel took almost 2 weeks to arrive, and is thin and poor quality. My complaint to the company received an offer of 10% off next purchase. Meaningless, since I will never order from Jackies Kids again. Of course my poor review never appeared on the site

Cheapest toys and 0 responsibility- might as well buy it directly from Aliexpress yourself as thats what they do....

Absolutely terrible, both my husband and I both placed orders for separate items, they doubled my order taking the money from my bank twice, I complained saying I required the money back, after various emails they then gave me 50% off to keep it!! How many times do they do this…. With my husbands order it took weeks to arrive, our grandson has had it one week and 3 out of the 6 dinosaurs now do not work……..
My advise if you are questioning whether to place an order….. is don’t !!!!!

Awful awful company they do not send you what is in the photos!! They will not refund you, beware!!! I’m going to be reporting to trading standards