Jacketsland Reviews 23

TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

I recently purchased the Kansas City Chiefs Sideline Cape Coat from JacketsLand, and I'm absolutely thrilled with this purchase! The quality of this coat is exceptional - it's evident from the moment... See more

Rated 5 out of 5 stars

They are legit. It took about a month to get my order but it was worth the wait. The jacket is beautiful and well made, the leather really is butter soft like someone else said on their review. I’m a... See more

Rated 1 out of 5 stars

The jacket I ordered was a complete knock off joke. Words were misspelled, it was not centered, the material was different. I returned the jacket via FedEx on the 8th and still have not received my... See more

Company replied

Rated 1 out of 5 stars

Ordered falling for Christmas Knit Sweater on Dec 18 for $100. Received a cheap knock off fleece type fabric pattern dyed sweat shirt. They will not accept returns. Also the reviews on the website... See more

Company details

  1. Clothing Store
  2. Fashion Designer
  3. Leather Coats Store
  4. Men's Clothing Store
  5. Streetwear Store
  6. Women's Clothing Store

Written by the company

At Jackets Land, we don’t just provide jackets; we craft unique experiences in every stitch.


Contact info

2.8

Average

TrustScore 3 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Stay away from this company

Stay away from this company. Their website lists them as being located in Fairfax, Virginia. However, they are located in Pakistan. I placed an order on 1/17/25 (for an item that was needed for an event being held on 2/1/25) and at that time the website stated that it was going to be a 6-10 days delivery time. However, after the order was placed (and paid for), they sent me a follow-up email requesting that I confirm the order details and further stating that the delivery time would be 14-18 working days from the date at which I confirmed the details of my order. At this point I requested the order be cancelled because based on the timeframe, I would not receive the order in time. On 1/29/25 I received a shipping confirmation with shipping details of the package being shipped from Pakistan. I received the order on 2/3/25, after the date in which it was needed. I have contacted them several times requesting instructions for returning the package but instead of them assisting me, they responded with "we apologize for the delay. I hope you are doing well."

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Chiefs Fan Gear - A Must-Have!

I recently purchased the Kansas City Chiefs Sideline Cape Coat from JacketsLand, and I'm absolutely thrilled with this purchase! The quality of this coat is exceptional - it's evident from the moment you put it on. The materials feel premium and durable, perfect for those chilly game days at Arrowhead Stadium.

26 January 2025
Unprompted review
Rated 5 out of 5 stars

They are legit

They are legit. It took about a month to get my order but it was worth the wait. The jacket is beautiful and well made, the leather really is butter soft like someone else said on their review. I’m a real person whose jacket delivered via FedEx today. I am happy with my order and would order again. Thanks guys!

30 January 2025
Unprompted review
Rated 1 out of 5 stars

Falling for Christmas Knit…

Ordered falling for Christmas Knit Sweater on Dec 18 for $100. Received a cheap knock off fleece type fabric pattern dyed sweat shirt. They will not accept returns. Also the reviews on the website are not real. They did not post my product review. STAY AWAY form this store!

28 January 2025
Unprompted review
Rated 1 out of 5 stars

The jacket I ordered was a complete…

The jacket I ordered was a complete knock off joke. Words were misspelled, it was not centered, the material was different. I returned the jacket via FedEx on the 8th and still have not received my money back for the initial purchase. DO NOT BUY from here, they are scammers.

8 January 2025
Unprompted review
Jacketsland logo

Reply from Jacketsland

Thank you for bringing this to our attention. I understand there might be some confusion regarding the status.

Please email us at info@jacketsland.com with your Order ID so we can verify all the details and ensure everything is properly resolved. Our records indicate this matter was addressed, but we want to make absolutely certain you're satisfied.

Rated 1 out of 5 stars

Absolutely abhorrent company

Absolutely abhorrent company. I ordered a jacket on November 20 and it’s January 19 I have not heard anything no shipping notification or order status. I will be filing a dispute with my bank. I won’t be ordering anything from them in the future.
Not at all a reputable company

Update 01/31/2024
They sent me a fake version of the jacket I ordered. It was clearly a cheap knockoff sent from a sweatshop In Pakistan.
DO NOT ORDER FROM THIS COMPANY

19 November 2024
Unprompted review
Jacketsland logo

Reply from Jacketsland

Thank you for bringing this to our attention. I've checked our records and can confirm that your product has been shipped. However, I understand there might be some confusion regarding the status.

Please email us at info@jacketsland.com with your Order ID so we can verify all the details and ensure everything is properly resolved. Our records indicate this matter was addressed, but we want to make absolutely certain you're satisfied.

Rated 1 out of 5 stars

Lack of Communication/ Unprofessional

Placed an order on Dec1, 2024. Notified by company via email that I needed to confirm my order which I did immediately after receiving their confirmation email.
Hadn’t heard anything from company after multiple attempts by email & a phone number that is listed on their website.
As of 12/21/ supposedly the items are in a “quality Check status”. Long story short, items will not arrive until well after Christmas.
Very disappointed

1 December 2024
Unprompted review
Rated 5 out of 5 stars

The Perfect Anniversary Gift That Speaks Volumes

Jacksland has truly impressed me with their exceptional product and customer experience. When I was searching for the perfect anniversary gift for my big brother, I found exactly what I was looking for in their collection.

The Abel Retro Biker Leather Jacket I purchased exceeded all my expectations. From the moment I placed the order to the final delivery, Jacksland demonstrated professionalism and attention to detail. The jacket arrived in pristine condition, carefully packaged to ensure its quality was maintained during shipping.

3 December 2024
Unprompted review
Rated 1 out of 5 stars

Very poor customer service/poor product

Very poor customer service. I have tried to call always busy. Ordered a jacket and it did not come as described. Contacted several time with little luck. Filed a credit card dispute we will see what happens. Would not buy anything from them. It appears they are operating out of country. Asked to return but they do not respond

12 November 2024
Unprompted review
Jacketsland logo

Reply from Jacketsland

Dear Ms. Rives,

I sincerely apologize for the frustrating experience you've had with our company and the difficulties in reaching our customer service team. I understand your concerns regarding the jacket not matching its description and the challenges in contacting us.
Please allow me to address this situation immediately.

I have personally reviewed your case and have taken the following actions:

Created a priority support ticket (#CQ9989HJ) for your case
Flagged your order for immediate attention from our returns department

To process your return quickly:

No return shipping costs will be charged
We will issue a full refund once we receive the item
You'll receive a prepaid return shipping label within 24 hours

I assure you that our company takes full responsibility for this situation. While we are experiencing higher than normal call volumes, this is no excuse for the poor service you received.
You can reply directly to this email to reach me personally. I will be handling your case until it is fully resolved to your satisfaction.

Best regards,
Aleena Jhon.
Customer Service Manager
Jacktsland
Email: Info@jacketsland.com

Rated 5 out of 5 stars

I've ordered my customised leather…

I've ordered my customised leather jacket, as I wanted something that is unique, with high-quality and at the same time affordable. The communication with the team was always easy and after choosing my measurements, colour, design, ordered my jacket:) fitted just perfectly and been receiving so many compliments. Thank you team. Please keep make us happy.

23 May 2024
Unprompted review
Jacketsland logo

Reply from Jacketsland

Thank you so much for your review! I'm delighted that I could serve you and hope to welcome you back again soon!

Rated 1 out of 5 stars

Jacketland is a total scam

Jacketland is a total scam. Do not order from this false company. They have fake addresses in California and fake phone numbers. I ordered a jacket that never came.
I did get a tracking number from Pakistan.
You cannot get ahold of anyone to speak to
But they will reply by email from (Emma) but will not resolve the order that was not received. Don't waste your money on this site, or company. I did. 149.00 buck for a jacket never received, and you cannot and will not be able to get a refund. All they want to do is argue with you through email.
Horrible place.

23 March 2024
Unprompted review
Jacketsland logo

Reply from Jacketsland

I would like to clarify that our company is not based in Pakistan. However, we do maintain some production and shipping operations in Pakistan on occasion to serve our global business needs.

Please share your order details on this mail - sales@jacketsland.com

Thank You.!

Rated 5 out of 5 stars

Look no further if you're looking for a…

Look no further if you're looking for a refined, fashionable, and cozy jacket. Anyone who values high-quality, cutting-edge design should definitely check this out!

14 February 2024
Unprompted review
Jacketsland logo

Reply from Jacketsland

Thank you so much for your review! I'm delighted that I could serve you and hope to welcome you back again soon!

Rated 1 out of 5 stars

Worst place to buy anything I purchased…

Worst place to buy anything I purchased a jacket came back, very cheap and not what it was on the site will never buy anything from this place ever can’t even get a refund takes forever to even get an answer about anything and still waiting. It’s been about four months already.

29 February 2024
Unprompted review
Jacketsland logo

Reply from Jacketsland

Don't Worry, Please share your details via email - info@jacketsland.com

Rated 1 out of 5 stars

fraud

fraud! ! !
What I ordered was obviously a piece of clothing, but they sent me a pair of pants instead. I don’t recommend buying it.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality and timely delivery

I am thrilled with my recent purchase of this fantastic leather bomber jacket! From the moment I unwrapped it, I could feel the exceptional softness of the material, and the design was an exact match to what I saw in the photos. It's quickly become my favorite piece for effortlessly blending comfort with style.

The attention to detail in the craftsmanship is commendable. The jacket fits like a dream and has that perfect balance of classic and contemporary vibes. It's versatile enough to dress up or down, making it an ideal addition to my wardrobe.

If you're in search of a sleek, stylish, and comfortable jacket, look no further. Highly recommended to anyone who appreciates quality and fashion-forward design!

12 December 2023
Unprompted review
Jacketsland logo

Reply from Jacketsland

Thank you so much for your review! I'm delighted that I could serve you and hope to welcome you back again soon!

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