My interaction with Mr. Mohd. Shehzaad has been for the past 2+ years have found him to very helpful and proactive always. Work assigned has always moved to good satisfactory solutions. Even when the... See more
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Review summary
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Had a great experience with ixigo support team. My issue was handled professionally and resolved smoothly without any hassle. Special thanks to Zoya for her excellent support she followed up consis... See more
Company replied
On 8 Jan 2026, I book my flight ticket Delhi-Dimapur thru ixigo.com. It was cancelled and I got the information immediately from them. Then I request for a refund which was process immediately. Since... See more
Company replied
Company details
Written by the company
Looking for travel in India – Book cheap flights, hotels and train tickets. Search flights and get best deal on air tickets at India’s best travel website: ixigo
Contact info
122002, Gurugram, India
- ixigo.com
3.1
Average
516 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Worst booking experience.Unable to…
Worst booking experience.Unable to check in and ixigo says connect with the airlines no proper support
16 February 2026
Unprompted review
Reply from ixigo
Hey Ankita, sorry! We could not trace your booking. Please visit: https://m.ixigo.com/reviewflight to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
I made a flight booking that got…
I made a flight booking that got canceled from the airline end not review the refund yet pnr tnncl4
18 February 2026
Unprompted review
Reply from ixigo
Hey Swati, sorry! We could not trace your booking. Please visit: https://m.ixigo.com/reviewflight to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
Awesome User interface and post booking…
Awesome User interface and post booking services.
22 January 2026
Unprompted review
Reply from ixigo
Hey, thanks a lot! We're always happy to help! Do share the app with your friends and colleagues :)
I received a promotional discount…
I received a promotional discount coupon on Google Pay offering ₹300–₹4000 off on flight bookings made through the Ixigo app. I redeemed the offer and downloaded the app to proceed with the booking.
I searched for a Delhi to Mumbai flight. The initial displayed fare was approximately ₹5,400. On the next page, the fare increased to around ₹5,700. I was then shown an option to “lock the price” for ₹689, which I paid separately to secure the fare.
The ₹400 discount coupon was not adjusted against the ₹689 price-lock charge. It was redeemed later during the final payment stage. However, even after applying the ₹400 discount, I was still required to pay ₹6,552 as the final ticket amount.
Effectively, the total cost would have been ₹6,552 + ₹689 = ₹7,241 for the same flight.
For comparison, I booked the exact same flight from another source at ₹6,000.
In my experience, the advertised discount did not result in any real savings. The pricing structure was confusing, and the so-called promotional coupon offered no meaningful benefit. Customers should be cautious, as many such discount coupons on Google Pay appear attractive but may not translate into actual savings.
I would strongly advise users to verify the final payable amount carefully and compare prices across platforms before completing any booking.
13 February 2026
Unprompted review
Reply from ixigo
Hi Amit, we’re sorry to hear that your booking experience did not meet your expectations, especially regarding the promotional discount and the final ticket pricing. To clarify, promotional offers such as Google Pay coupons are applied during the final stage of booking and are subject to the terms and conditions mentioned with the offer. Additionally, the "Price Lock" feature is an optional paid add-on that helps users secure a fare in case prices fluctuate before they complete the booking. However, this amount is charged separately and is not usually adjusted with promotional coupons unless specifically mentioned. That said, we understand how this may have caused confusion, especially when the final payable amount turned out to be higher than expected. Transparency in pricing is extremely important to us, and we are actively working on improving the display and clarity of discounts, final fares, and additional charges to avoid such concerns in the future.
Reply from ixigo
Hi Sweeti, thank you so much for your wonderful feedback! We're truly delighted to know that you appreciate our customer-centric approach and are loving our service. Providing a smooth and satisfying experience for our users is what we strive for every day, and it’s great to hear we’re hitting the mark.
Reply from ixigo
Hi, thank you for your kind words! We're so glad to hear that you're happy with our services and find us trustworthy. Your trust and satisfaction mean the world to us, and we’ll continue striving to provide you with the best possible travel experience.
The worst Travel Booking app in India
The worst Travel Booking app in India . Don't ever Book any hotels or any Flight or Any Cab from this . I have booked a Hotel in Fort Kochi for March 11th and I have made the full payment in 2nd of February. after that on 12 th Feb they called and said we cannot honour your Booking and we will provide you the Hotel 27 kms away from Fort Kochi . I have booked my Flight Ticket+ Cab + return Flight from them . Don't ever Book anything from this Provider . A VERY BIG NO
12 February 2026
Unprompted review
Reply from ixigo
Hey, sorry! We could not trace your booking. Please visit: https://m.ixigo.com/reviewflight to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
Doing well.....services should be more…
Doing well.....services should be more customer friendly
12 February 2026
Unprompted review
Reply from ixigo
Hey! Thanks for writing in. We have taken note of your feedback for further review and enhancement. Do let us know if there is anything else we can assist you with. Thanks for your cooperation!
Booking experience is really smooth and…
Booking experience is really smooth and hassle free on ixigo app for both trains and flights booking. I keep using it for my and my known travel. Have never encountered any such issues. I highly recommend using ixigo for bookings.
Even if you face any minor issues, their team will help you out without any pain.
2 February 2026
Unprompted review
Reply from ixigo
Hey, thanks a lot! We're always happy to help! Do share the app with your friends and colleagues :)
Excellent service IXIGO
Excellent service IXIGO . Keep it up. I was facing difficulties in rescheduling my cancelled flight. IXIGO helped me promptly with seamless communication in time bound manner. Thanks
9 February 2026
Unprompted review
Reply from ixigo
Hi, thank you so much for your kind words and appreciation! We’re delighted to hear that our team could assist you promptly in rescheduling your cancelled flight. Ensuring a smooth and stress-free experience for our users is what we strive for, and feedback like yours truly motivates us to keep doing better each day! Thanks once again for choosing ixigo. Wishing you many more happy and hassle-free journeys ahead!
It was truly a magical experience that…
It was truly a magical experience that no other platform offers. From the booking process to the overall travel experience, ixigo is simply exceptional.
3 February 2026
Unprompted review
Reply from ixigo
Hi Yogesh, thank you so much for your wonderful feedback! We're thrilled to hear that your experience with ixigo was magical and seamless from start to finish. Knowing that we could play a part in making your journey exceptional truly means the world to us! We’re committed to continuing to deliver the best travel experiences for our users. Here's to many more adventures together!
User-friendly interface and excellent…
User-friendly interface and excellent customer support. My issues have always been resolved quickly, and I truly appreciate the great service.
6 February 2026
Unprompted review
Reply from ixigo
Hi Shehzaad, thank you for your wonderful feedback! We’re so glad to hear that you find our app user-friendly and that our customer support team has been able to assist you promptly. Your appreciation means a lot to us and inspires us to keep providing smooth and reliable service. Thank you for choosing ixigo — we’re always here to help and happy to be a part of your journeys!
The booking experience was smooth
The booking experience was smooth. Had no trouble at all. Would recommend everyone!
Kudos the the cleanest UI and great experience :)
6 February 2026
Unprompted review
Reply from ixigo
Hi Mazhar, thank you so much for the wonderful feedback! We’re thrilled to hear that you had a smooth booking experience and enjoyed our clean UI. Your recommendation means a lot to us, and it truly motivates our team to keep delivering a seamless travel experience for everyone! Kudos to you too for choosing ixigo!
Amazing Experience
had a great experience travelling with Ixigo. The service provided was of great quality.
10 February 2026
Unprompted review
Reply from ixigo
Hi Pankaj, thank you for your kind words! We're so glad to hear that you had a great experience traveling with ixigo and found our service to be of high quality. Feedback like yours keeps us motivated to continue delivering the best travel experiences possible.
Their service is just wow
Their customer service is just wow. Try this app.
8 February 2026
Unprompted review
Reply from ixigo
Hi Ajay, thank you so much for the amazing feedback! We’re thrilled to hear that you loved our customer service — it truly means a lot to us! Your recommendation is greatly appreciated, and we're always here to make your travel experience smooth and enjoyable.
Reply from ixigo
Hi Johny, thank you for being a loyal user! We’re so glad to hear that you’ve had a consistently good experience with ixigo—great prices and reliable service are what we aim for!
Great experience with ixigo✨✈️
I had a really great experience with ixigo. The team is very supportive and clearly explained the process, kept me informed at every step, and ensured timely assistance.
Thank you, ixigo, for the excellent service and for going the extra mile. Highly recommended! ✨✈️
7 February 2026
Unprompted review
Reply from ixigo
Hi Ansh, thank you so much for your heartfelt feedback! We're truly glad to hear that you had a great experience with ixigo. It means a lot to us that our team could support you, keep you informed, and provide timely assistance throughout the process. Going the extra mile for our users is what we strive for every day, and your kind words are incredibly motivating. Thank you for recommending us – we look forward to being a part of your future travels!
Made my journey hassle free.
4 February 2026
Unprompted review
Reply from ixigo
Hi Sumitra, thank you for your kind words! We’re so glad to hear that ixigo helped make your journey hassle-free. That’s exactly what we aim for!
Very user-friendly app for booking…
Very user-friendly app for booking flights and hotels.
1 February 2026
Unprompted review
Reply from ixigo
Hi Siddharth, thank you so much for your kind words! We're thrilled to hear that you find the ixigo app user-friendly for booking flights and hotels. Making travel simple and seamless is what we strive for!
Excellent support
My support experience with ixigo regarding a booking refund was efficient and outcome-oriented. The support team demonstrated responsiveness, clearly articulated the refund policy, and provided status updates throughout the resolution time. Overall, the experience met my expectations and delivered resolution without friction.
5 February 2026
Unprompted review
Reply from ixigo
Hi, thank you so much for your thoughtful and detailed feedback! We’re delighted to hear that your support experience with ixigo was efficient and met your expectations. Our team strives to provide clear communication, timely updates, and smooth resolutions, so it’s truly rewarding to know we delivered on that. Your words motivate us to continue offering the best possible support and service. Looking forward to assisting you again on your future journeys!
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