Excellent customer service and prompt response to query. Lovely products. I will be a repeat customer. Good detail on website and lots of choice. Good quality sturdy long lasting garden items
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Very happy with the quality of product and speed of delivery. Very well packaged so arrived in perfect condition. Website offers specific and accurate description, including dimensions. Will purchase... See more
4 out of 8 plant pots/vases arrived completely broken. Customer service was super helpful and sent out replacements quickly. One of the replacements had a small crack in it, but it was workable. Think... See more
Company replied
Over time, I've collected 9 of Ivyline's excellent Ella planters. Builders recently destroyed my garden; even managing to throw away one of the fantastically useful planter water retention inserts.... See more
Company replied
Company details
Written by the company
Founded in 1976, Ivyline has dedicated itself to making functional products beautiful, bringing elements of luxury to your home and garden. Our ethical product range is designed with love in our UK HQ and comprises everything from fire pits and candles to planters, plant pots and everything in between. We create contemporary accessories for the home and garden. We are experts in trend-led planters, homewares, vases, firepits and more.
Contact info
Ivyline Ltd, CV8 2LG, Kenilworth, United Kingdom
- 02476 339 180
- marketing@ivylinegb.co.uk
- ivylinegb.co.uk
4.6
Excellent
311 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Ivyline
Hi Janet,
Thank you so much for taking the time to leave us such a positive review! We hope you enjoy your new outdoor Trellis!
Thanks,
Martha, Ivyline
Good product and excellent service.
16 April 2024
Reply from Ivyline
Hi Phoebe,
Thank you so much for taking the time to leave us such a positive review!
We hope to see you shopping with us again soon.
Thanks,
Martha
Great window box
Delivered promptly and very happy with window boxes they look great on my shed, would recommend.
15 April 2024
Reply from Ivyline
Hi Helen,
Thank you so much for taking the time to leave us such a positive review!
I'm so glad to hear that you are loving your new Window Boxes - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon.
Thanks,
Martha
Reply from Ivyline
Hi Brenda,
Thank you so much for taking the time to leave us such a positive review!
I'm so glad to hear that you are loving your new Fluted Climbers - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Thanks,
Martha
Felicity Circular based lanterns
Recently purchased 2 felicity circular based lanterns (large & small size), very well packaged; arrived on time, great price, look very expensive… I had reason to contact ivyline (enquiring about candles), customer service excellent.
16 April 2024
Unprompted review
Reply from Ivyline
Hello,
Thank you so much for taking the time to leave us such a wonderful review - we really appreciate it!
I'm so glad to hear you love your new Felicity Lanterns - don't forget to tag us in any pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon.
Thanks,
Martha, Ivyline
Reply from Ivyline
Hi Michelle,
Thank you for taking the time to leave us such a positive review!
I hope you enjoy your new Pot Ella - don't forget to tag us in any pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Beautiful pots speedily delivered
27 March 2024
Reply from Ivyline
Hi Susan,
Thank you so much for your positive feedback and 5-star review! I hope you enjoy your new Ribbed Galvanised Planter, ready for the Summer season!
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Reply from Ivyline
Hi Andrew,
Thank you for taking the time to leave us such a great review! I'm so lad to hear you are loving your new Kew Handthrown Vase Old Bronze, and we hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Positive Experience
An excellent quality product plus a prompt delivery from the order date and the package was very well wrapped.
3 April 2024
Reply from Ivyline
Hello,
Thank you so much for taking the time to leave us such a positive review!
I'm so glad to hear that you were are loving your new item, and we hope to see you shopping with us again soon.
Thanks,
Martha, Ivyline
Product ok, colour not as shown on website
Products arrived on time and as described, except for the colour. On the website, the items were listed as bronze and photos showed a bronzed metal surface with metallic texture. What I was delivered were brown coated - not bronze, not metallic, not as shown on the website with no caveat that the colours delivered may differ to shown. Although disappointed on this point, the items are of good quality and still work in my garden.
3 April 2024
Reply from Ivyline
Hi Chris,
Thank you for your feedback - I have passed this on to our Marketing and Development team for them to investigate.
Despite this, I am glad to hear that you are still enjoying using them in your garden and we hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Totally hassle free..
Totally hassle free. The items I ordered came very quickly unfortunately one came slightly detected, thought it was going to be a huge pain to sort BUT oh no.
Customer service was amazing and totally hassle free, ONE e-mail and they just sent my order to me again next day delivery. No hassle to me at all.
My items are stunning.. very happy customer.
22 March 2024
Reply from Ivyline
Hi Nicky,
Thank you so much for leaving us such a lovely review.
We're so glad to hear that the team were able to rectify your issue, and got your new Lantern sent out to you!
We hope to see you shopping with us again soon!
Martha, Ivyline
Beautiful
Lovely item purchased would be very happy to shop with this company again soon
27 March 2024
Reply from Ivyline
Hi Gillian,
Thank you for your 5-star review!
We hope to see you shopping with us again soon.
Thanks,
Martha, Ivyline
good problem solving…
Initially I was disappointed as the item arrived damaged-the boxing and packing could have been more robust. However, it was replaced immediately without question and arrived 2 days later despite it being Easter.
26 March 2024
Reply from Ivyline
Hi Sue,
Thank you so much so your positive feedback and 5-star review.
I'm glad to hear that the team were able to rectify the issue with your damaged item.
I hope you enjoy using your new Plant Protectors during the growing season!
Thanks,
Martha, Ivyline
Lovely products.
Lovely products.
One plant pot arrived damaged and they replaced it very quickly. Great customer service!
5 March 2024
Reply from Ivyline
Hi Megan,
Thank you so much for your positive feedback and 5-star review!
I hope you enjoy your all your new Ivyline Planters! We hope to see you shopping with us again soon!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Thanks,
Martha, Ivyline
Product was good quality and delivery…
Product was good quality and delivery was prompt. Overall very pleased with my new vase.
12 March 2024
Reply from Ivyline
Hi Helen,
Thank you so much for your positive feedback and 5-star review!
I hope you enjoy your new Kew Handthrown Vase, and we hope to see you shopping with us again soon!
Did you know that by purchasing an item from our Royal Botanic Gardens, Kew collection, you're helping them with their work towards a more sustainable future with 10% of Kew sales going to Kew Gardens!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Thanks,
Martha, Ivyline
Really good customer service
Really good customer service when I had an issue with an Ivyline product that I had purchased from another retailer.
11 March 2024
Unprompted review
Reply from Ivyline
Hi Andrew,
Thank you so much for your positive feedback and 5-star review!
I'm so glad to hear that the team we able to help you rectify the issue you had with your order.
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Great product fast delivery will shop…
Great product fast delivery will shop again. Well packed and good communications.
5 March 2024
Reply from Ivyline
Hi Valerie,
Thank you so much for your positive feedback and 4-star review!
I hope you enjoy your new Outdoor Hampton Planters, and we hope to see you shopping with us again soon!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Thanks,
Martha, Ivyline
Lovely plant supports
Lovely plant supports, well made and cheaper than the same product in Dunelm!
4 March 2024
Reply from Ivyline
Hi Nic,
Thank you so much for your positive feedback and 5-star review!
I hope you enjoy your new Outdoor Plant Supports, and we hope to see you shopping with us again soon!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Thanks,
Martha, Ivyline
Not in the best condition
Whilst packaging is eco-friendly (mostly cardboard), the nuts and screws were left floating in the box and easily misplaced.
One of the two products I ordered was not in the best condition, with a few scratches and bent fixings that needed shaping.
21 February 2024
Reply from Ivyline
Hi Fiona,
Thank you for taking the time to leave us a review.
I'm sorry to hear that your you were disappointed with your purchase. If you email the team at: sales@ivylinegb.co.uk, they will be able to assist you.
We hope this does not put you off from shopping with again!
Thanks,
Martha, Ivyline
Perfect planter for our living room.
Perfect planter for our living room.
Great price and fast delivery. Will definitely recommend.
16 February 2024
Reply from Ivyline
Hi Teresa,
Thank you so much for your positive feedback and 5-star review!
I hope you enjoy your new Indoor Kensington Planter, and we hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
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