Ivor Mairants Musicentre Reviews 

328
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that their orders arrive very quickly, are securely packaged, and match the online product descriptions exceptionally well. Many people are also consistently pleased with the highly competitive prices offered across the musical catalog and the remarkably helpful customer support provided whenever assistance is needed. Some reviewers were not happy with delivery times, noting that certain parcels occasionally took much longer than expected to reach their final destination without prior warning. Additionally, a small number of consumers experienced minor frustrations regarding incorrect item components or specific parts arriving with unexpected defects.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting great value and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages frequently arrive the very... See more

Price

Clients share positive opinions on price, highlighting great bargains and competitive costs across various... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their instruments and... See more

Service

Customers had positive experiences with service, consistently praising the incredible speed, clear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good value at the time of order, good website, great selection of products . Incredible service; ordered 11:30 am, delivered 8:30 am next day. One star off because the product had nearly halved i... See more

Rated 4 out of 5 stars

I purchased an ex-demo electric guitar from Ivor Mairants and I’m super happy with the guitar. The price was great and despite being ex-demo the guitar was in near mint condition. The delivery was... See more

Rated 4 out of 5 stars

Great price and fast delivery. It would have been 5 stars, but I bought an ex display vintage bass that was referred as still grade A but the brass saddles came all rusty. I'm fine with that, especi... See more

Rated 5 out of 5 stars

My order arrived quickly. Unfortunately the XVIVE USB Wireless System didn't work. I e-mailed them and they sent a return label and a replacement immediately. The new XVIVE arrived in a couple of d... See more


Company details

  1. Musical Instrument Store
  2. Guitar Store

Written by the company

Premier specialist guitar store established in 1958. Now an online web-store also on Reverb, eBay & Amazon.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

328 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(328)

116 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best price

Best price, better than expected as sold as ex dem but was actually new and sealed. Arrived the next day with free shipping. Excellent service.

17 October 2025
Rated 5 out of 5 stars

A very good experience

I am not usually comfortable purchasing major items on the Internet, but I was very happy with the service given by Ivor Mairants Musicentre. My instrument arrived well packed and in perfect condition. The delivery process was also excellent.

18 August 2025
Rated 4 out of 5 stars

Great price and fast delivery BUT...

Great price and fast delivery.
It would have been 5 stars, but I bought an ex display vintage bass that was referred as still grade A but the brass saddles came all rusty. I'm fine with that, especially for the price but it should have been specified on the description online.
I'll still buy from them and recommend though 👍

14 August 2025
Rated 5 out of 5 stars

Superb Performance

The delivery was quick, and the driver performing the delivery acted with outstanding professionalism, and respect. 10/10; would recommend.

12 August 2025
Rated 5 out of 5 stars

First class

The company were swift and helpful, not only with the sending of my item, but also with the after service.
The item arrived packed, with impressive protection around it.

29 July 2025
Rated 5 out of 5 stars

Vintage Reissued J74 Bass

Bass arrived within 2 days. Excellent condition, pretty much as new. Setup was very good, playable out of the box. Just tuned it up and gave it a few minor tweaks to get the intonation spot on and the action how I like it.

25 July 2025
Rated 5 out of 5 stars

Good Experience

Must admit had waited a long time for item to come into stock, but once I was able to order, it was easy to do so and the item delivered quickly with predelivery advice on time and day. Good experience.

22 July 2025
Rated 4 out of 5 stars

Great product beautifully packaged

Company communicated well. Product was in perfect condition, perfectly packaged. Shipped on time. Only reason for dropping one star was shipment was via DPD which meant (again) that I had no tracking info until the "we are on our way" message.

22 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look