All this started on 4th of June. I arrived on this platform because I wanted to place an order and I was redirected directly here. Money were taken from my account 3 times: 2 euros for the subscriptio... See more
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I pay for shien product on january 24 and after that i made a complain on 28 febuary. How ever i 'm grertfull to reply me immediately. I'm happy to see the email by Mr Keivn due to his decision, that... See more
Honestly this was the quickest support I have ever received in online purchases. Keep it up. I will patiently wait for the money with 24 hours as promised.
The agent that I communicated with was very helpful and he assist me to process the refund of the amount that was deducted on my account that was unauthorized. Looking forward that it will be back on... See more
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A big thank you to Anne & the support…
A big thank you to Anne & the support team for so promptly assisting me once again. Membership fees should be clearly stated on the email sign up.
Bon support d'escalade paula
This company do exceptional well and…
This company do exceptional well and they provide good services.
Thank you for the assistance Emerald
Claire helped me resolve my issue.
Unethical Refund Practices & Review Manipulation
I had an issue with an unauthorized membership renewal on itstrendtime.com. Their policy clearly states that subscriptions must be canceled before renewal to qualify for a refund. However, after escalating my case, they agreed to refund me only if I left a positive review and sent proof. This is an unethical practice of review manipulation, prioritizing PR over customer service. A company should not condition refunds on misleading feedback. Proceed with caution before subscribing.
Sama from the escalation team was…
Sama from the escalation team was helpful. Overall experience aside from the person assisting me (who has been helpful), has been confusing as I have never subscribed, not sure how this happened hence why my rating is a not a 5. Not sure what I was subscribed to honestly.
Edit: You don't get a refund after escalation unless you give a good review which I asked why and did not get an answer. I rated 3 to try be nice and they still wanted me to rate a 5 and remove the part about me being confused about my subscription that I had no knowledge of. I was told not to mention any refunds, which is unethical.
Mary contacted me she was very helpful.
Mary contacted me she was very helpful.
I did not really have any experience…
I did not really have any experience with you as I do not even know what is it that you really do. I don't even remember subscribing to this website
Excellent service
Excellent service. In the face of a serious issue, you acted correctly and swiftly, leaving a great sense of support.
The company has very fast response thanks Jamal…
The company has very fast response times with their customer service email.
This is very important as they respond to their customers fast and efficiently!!
Thank you Jamal
Great efficient service
Speedy replying process
Speedy replying process from Ann representative
Thank you so much for your support…Marshall
Thank you so much for your support (Marshall)
Good service
Customer service is very knowledgeable. They answered all my questions.
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