They were super nice and made the delivery and return process easy BUT I wish I knew I would be paying almost 300€ in customs, taxes, and shipping costs...that's basically as much as one of the items... See more
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Review summary
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I was slightly concerned when I received a shipment notification this package was coming from Ukraine…God bless the people in Ukraine 🙏. Shipment arrived in beautiful condition. The quality of Milla’... See more
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I have bought at least three beautiful gowns/dresses and I’m never once disappointed. Designed is no different from the picture and the material is fantastic. The size was true and they fit right on m... See more
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The corsets I got were absolutely beautiful and very well made. They were delivered earlier than I expected. The taffeta fabric looks and feels luxurious. Ultimately, I had to return them because I ma... See more
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Company details
About Milla
Written by the company
Milla is a young, fast-growing female-led Ukrainian brand of exquisite evening dresses launched in 2020 as a subsidiary company of the international bridal brand Milla Nova.
It was established with a vision to create high-quality dresses that embody elegance, femininity, and style, offering a variety of exquisite dresses to people across the globe.
The brand's unique and distinct designs are made with the utmost care, attention to detail, and precise craftsmanship. Each dress is perfectly tailored, using only the finest and most durable materials from trusted suppliers.
Milla's dresses are known for their versatility and sophisticated appeal, perfect for any occasion, including weddings, formal events, cocktail parties, and more. Moreover, their dresses come in various styles, from classic and timeless silhouettes to trendy and modern designs catering to a wide range of tastes, preferences, and body types.
Milla designs are about to make you feel as comfortable as possible, without any movement limitations, so nothing distracts you from experiencing the happiest moments in life. What sets Milla apart from other dress brands is their dedication to promoting sustainability and ethical practices in their production process.
The brand enjoys a great following worldwide, and many well-known personalities wear its dresses. If you are looking to add a touch of elegance to your wardrobe, Milla is worth exploring.
When creating dresses we are inspired by each of you
Written by the company
- Because it is you who make occasions special, and you deserve to be elegant, sassy, or princessy whenever you want!
- We offer premium quality dresses at reasonable prices because we want to give every woman a chance to feel like the heroine of a novel she writes herself.
We ship around the globe for free
Wherever you are — you will receive your dreamy dress!
We are commited to our customers, and with pleasant offer free shipping despite the destination.
Contact info
Burakowska 5/7, 01-066, Warszawa, Poland
- customercare@itsmilla.com
- itsmilla.com
4.3
Excellent
2K reviews
Asks customers to review
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I got amazing dresses which fit well
I got amazing dresses which fit well. Thank you for such wonderful job!
11 August 2026
May use AI-assist with repliesRead more
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Very polite and helpful customer…
Very polite and helpful customer service!
The quality of the dress are the best!
11 August 2026
Reply from Milla
Dera Dafi,
Thank you so much for your wonderful feedback! 🤍 We’re truly happy to hear that you had such a positive experience with our customer service and that you’re pleased with the quality of your dress. ✨
Your kind words mean so much to our team. Thank you for choosing us, and we hope you feel absolutely beautiful in your dress!
Beautiful Quality, but Expensive Returns
Overall, I was very impressed with the quality of the dress and corset. Unfortunately, the style I chose just didn’t suit my body shape and seemed better suited for someone taller. I needed a dress for my brother’s wedding and was planning to try a few other styles from your website, but unfortunately, the shipping and return costs make that difficult. I spent around $100 just on shipping and returning the dress, which simply isn’t worth it.
3 August 2026
Reply from Milla
Hi Saghar,
Thank you for sharing your feedback. We’re pleased to hear that you were happy with the quality of the dress and corset, although we’re sorry the style wasn’t the right fit for you.
We completely understand your concerns regarding the shipping and return costs, especially when you’re considering trying different styles. Your feedback is valuable to us, and we’ll share it with the relevant team as we continue to improve our customer experience.
Thank you again for your honest feedback. 🤍
Terrible Company with no Customer Service
The second order in one week that this company canceled on us. I ordered this dress with expedited shipping because I needed it urgently. It took them FOUR DAYS to realize they don’t have this dress as well. I thought the first time I ordered they made an honest mistake and they accidentally sold something they thought they had in stock. Now I know this company can’t manage their product and what’s worse is the customer service is horrible. Two cancellations, not a call or email apologizing with an explanation. Just a basic generic email letting me know they cancelled my order.
17 August 2026
Unprompted review
Reply from Milla
Hi Leon,
We sincerely apologize for the inconvenience and frustration caused by the cancellation of your orders, especially after you selected expedited shipping due to your urgent need for the dress.
We understand your concerns regarding the accuracy of our inventory information and the lack of timely, personalized communication. This does not reflect the level of service we aim to provide.
Your feedback has been noted and will be shared with the relevant team for further review and improvement.
We sincerely regret the inconvenience caused and appreciate you bringing this matter to our attention.
The dress is wonderful
The dress is wonderful, I felt like a princess in it, I've worn it 3 times so far and it's very comfortable. I chose it for my graduation and it was very elegant. It can be combined with different styles and colors.
6 August 2026
Unprompted review
Reply from Milla
Dear Gabriela,
Thank you so much for your beautiful feedback!
We’re absolutely delighted to hear that you felt like a princess in your dress and that it has been so comfortable and versatile! ✨ It sounds like it was the perfect choice for such a special occasion as your graduation.
Thank you for choosing Milla to be part of your memorable day. We truly appreciate your kind words and hope you’ll enjoy wearing your dress many more times! 💗
10/10
I will absolutely purchase again from this brand. Incredible, prompt customer service. My cart malfunctioned when I purchased a gown and I wanted up ordering a size 10 when I needed a size 4, I emailed customer service and the next day I had an email back and they corrected my order before it went to shipping -that’s like unheard of. 10/10 and amazing quality
4 August 2026
The ordering process and delivery were…
The ordering process and delivery were excellent, and everything would have been absolutely wonderful if it weren’t for one issue with the dress itself.
3 August 2026
Reply from Milla
Dear Viktoria,
Thank you so much for sharing your feedback with us! 💗
We’re truly happy to hear that you were pleased with the ordering process and delivery. At the same time, we’re very sorry to hear that you experienced an issue with the dress itself.
We would love the opportunity to assist and make things right. Please kindly contact our Customer Support team with your order details and information about the issue, and we’ll be happy to look into it for you.
Perfect quality and design
Perfect quality and design, exactly like the pictures. Overall i am really satisfied🥰
17 July 2026
Reply from Milla
Hi Mahzad,
Thank you so much for your wonderful feedback! We're delighted to hear that you're happy with the quality and design, and that the item matched your expectations and the photos. Your kind words mean a lot to us.
We truly appreciate your support and hope to welcome you back again soon!
I had the best possible customer…
I had the best possible customer experience from start to finish. The support team was incredibly helpful in choosing the right size and guided me through the entire ordering process with patience and professionalism.
When my order arrived, it exceeded all my expectations. The product is exactly how I imagined it would be and honestly, even more beautiful than in the photos. The quality, craftsmanship, and attention to detail are outstanding.
3 July 2026
Reply from Milla
Dear Katarina,
Thank you so much for your wonderful review!
We’re truly delighted to hear that you had such a positive experience with our team from start to finish. It means so much to us that our Customer Care team was able to help you find the right size and support you throughout the ordering process.
We're especially happy to know that your order exceeded your expectations and that you found the dress even more beautiful in person. Your kind words about the quality, craftsmanship, and attention to detail are the greatest compliment we could receive.
Thank you for choosing Milla. We wish you the most beautiful moments wearing your dress, and we hope to be part of your special occasions again in the future! 💖
Pink Lace Back Dress
I ordered the pink lace up back dress for my Granddaughter's college rush experience. This was going to be the dress for the big reveal night. She was so excited about this dress. Unfortunately, she had to be hospitalized and was a little later trying it on. Finally she had the opportunity to try on her dream dress! Unbelievably, the dress was a better fit for her 12 year old sister than for her. She usually wears a small but not this dress. Hugh disappointment! Then it costed over $60 to return. And the return process stated to add tracking info to return request. I added this info in the proper area for both us to track. However, the instructions said to also add to the return request form or refund might not be process. I could not find another area in which to add the number too. We will not be ordering again from Milla. Our experience was a rather costly mistake.
15 July 2026
Unprompted review
Reply from Milla
Dear Sara,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that the dress did not fit as expected, especially after everything your granddaughter had been through. We sincerely hope she is feeling much better now, and we understand how disappointing it must have been for her not to be able to wear the dress she had been so excited about for such a special occasion.
We're also sorry that the return process was frustrating. We appreciate you sharing your feedback regarding both the sizing and the return instructions, as comments like yours help us identify areas where we can improve the customer experience.
We regret that your experience did not meet your expectations and truly appreciate you bringing these concerns to our attention. We wish your granddaughter all the best with her college journey and hope she has a wonderful experience ahead.
I purchased a dress online from Milla…
I purchased a dress online from Milla to wear for my upcoming rehearsal dinner in September. The dress arrived quickly, and although the quality (fabric etc) didn't really seem to be what I'd have expected given the high price tag, the dress was cute and I was excited to wear it. Unfortunately their size chart seemed to be WAY off as the dress in the size I matched up with online didn't even close when I tried it on. I only tried it on once and immediately sent it back to them, arriving less than a week after they shipped it out with the big return ribbon still attached. However, they deducted $50 from my refund claiming "damages" due to "makeup" on the inside of the dress. The issue being I tried it on once immediately after showering and there's no way that makeup was from me. Either it was already there when I received the dress, or they have one dirty, damaged dress they use in photos to try to avoid having to refund customers in full and scam an extra $50 off their returns (there's no way to tell if it's the same exact dress or not that they photographed). I am filing a dispute with my credit card company to recover the remaining $50 I'm owed as there's no way I should be paying $50 fro trying on a dress that was horribly mis-sized once. I also ordered the next size up from Nordstrom but will be returning it immediately, still in box, as I have ZERO desire now to support a company that treats its customers this way and I would suggest you don't either. Not sure how a company that's charging $500+ for dresses thinks they'll stay in business if this is how they operate
22 July 2026
Unprompted review
Reply from Milla
Dear Sara,
Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback, and we're sincerely sorry to hear about the frustration and disappointment this situation has caused, especially during such an important time leading up to your wedding.
Please know that it has never been our intention to disappoint our customers or create an unpleasant experience. Our return inspection process follows established internal procedures, and we would never intentionally act unfairly or mislead our customers.
After carefully reviewing your case, we decided to refund the remaining $50, so that you received a full refund for your returned dress. We hope this demonstrates that we truly value your feedback and your experience with our brand.
We're grateful that you brought this matter to our attention. Feedback like yours helps us review our processes and continue improving the experience we provide to our customers.
We sincerely wish you a beautiful wedding day filled with joy and unforgettable moments. Thank you again for taking the time to share your experience with us.
Reply from Milla
Dear Tara,
Thank you so much for your wonderful review! 🥰
We're absolutely delighted to hear that you love your set and that everything - from the quality to the delivery - met your expectations.
Your kind words truly mean a lot to our team and motivate us to continue creating pieces our customers love.
We hope you enjoy wearing your Milla look, and we look forward to welcoming you back again in the future! 💖
Poor Quality, Inaccurate description
Product did not fit at all. Length wasn’t even accurate. dress was also completely, 100% see through as if a layer if fabric was missing. Dress was also very uncomfortable and scratchy. I never would have expected quality to be so poor.
3 July 2026
Reply from Milla
Dear Megan,
Thank you for taking the time to share your feedback.
We're truly sorry to hear that the dress did not meet your expectations. This is certainly not the experience we strive to provide, and we sincerely apologize for the disappointment.
Your comments are very important to us, and we will share them with our product and quality teams for further review.
If you would like to return the dress, our Customer Care team will be happy to assist you throughout the return process. Please reach out to us with your order details, and we'll do our best to make the process as smooth as possible.
Thank you again for your honest feedback. We truly appreciate it, as it helps us continue improving.
Elegant, Beautiful and Unforgettable
This dress was absolutely perfect for my daughter’s wedding. It made me feel elegant, confident, and truly special. Thank you!
7 July 2026
Reply from Milla
Dear Ljudmila,
Thank you so much for your wonderful review!
We are truly honored that you chose Milla for such a special occasion. It means the world to us to know that your dress made you feel elegant, confident, and unforgettable on your daughter's wedding day.
We hope this beautiful celebration brought you many cherished memories, and we're so grateful to have been a small part of it.
Thank you once again for your trust and kind words. We wish you and your family all the happiness in the world! 💖
Reply from Milla
Dear Bara,
Thank you so much for your wonderful review! 🥰
We’re absolutely delighted to hear that your dress is perfect and that you love its quality. Knowing that you’re in love with it truly means the world to our team.
We hope your Milla piece brings you countless compliments and unforgettable moments. Thank you for choosing us to be part of your special memories! ✨
I had an absolutely phenomenal…
I had an absolutely phenomenal experience with the customer service team while placing orders.From start to finish, they were incredibly helpful, patient, and professional. They went above and beyond to answer all of my questions and made everything so easy. It’s rare to receive this level of care and attention these days. Thank you for your outstanding service—I truly appreciate all your help and highly recommend this company!
10 July 2026
Unprompted review
Reply from Milla
Dear Aga,
Thank you so much for taking the time to share such a wonderful review! 💘
We are truly delighted to hear that you had such a positive experience with our Customer Care team. Providing thoughtful, attentive, and personalized support is something we genuinely strive for, so knowing that our team was able to make your ordering experience smooth and enjoyable means the world to us.
Your kind words and recommendation are incredibly appreciated and will be shared with our team - they'll be thrilled to know their efforts made such a difference.
Thank you once again for choosing Milla. We hope you love your order, and we look forward to being part of many more special moments in the future! ✨
Reply from Milla
Dear Rabeta,
Thank you so much for your wonderful review! 🤍
We're absolutely delighted to hear that you loved the quality of your Milla piece and felt it was worth the price. Your kind words mean so much to our team, as we put great care into creating every garment.
Thank you for choosing Milla. We truly appreciate your support and hope you'll enjoy your dress for many beautiful moments to come! ✨
Sequins falling off
The dress is beautiful and visibly handcrafted however a lot of the small sequins had already fallen off in the box and continue to fall off
25 June 2026
Reply from Milla
Dear Mariya,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience.
While we're delighted that you appreciate the beauty and craftsmanship of the dress, we sincerely apologize for the inconvenience caused by the sequins falling off. This is not the experience we want our customers to have.
Our Customer Care team has already reached out to you directly to gather more details and resolve this issue as quickly as possible. We’re committed to finding the best solution for you and appreciate your patience.
Thank you for bringing this to our attention, and we hope to restore your confidence in Milla.
Reply from Milla
Hi Masa, 🤍
Thank you so much for your kind feedback!
We are truly happy to hear that you find the dress beautiful. Your words mean a lot to us, and we sincerely appreciate you taking the time to share your experience.
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