It stunk!
It stunk!! I received absolutely no assistance from no one. I was left homeless with nothing
1 January 2023
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Company details
Written by the company
At itsHome, our mission is to empower every home buyer, to feel confident at each step of their home buying journey. Buying a home is a stressful and emotional process. itsHome will hold your hand, as you navigate this important life decision. We aim to do this by providing; engaging, knowledgeable content, actionable steps, a personalized journey, tailored to the current part of the home buying process each customer is experiencing, and transparent information, that will be honest with our customers of the challenges involved in buying a home.
Contact info
United States
- customercare@itshome.com
- itshome.com
The ten check out points
The ten points that I had to consider before searching to buy a house were very helpful
19 July 2023
Reply from itsHome
Antoine, I’m so happy to hear that you had a great experience! Wishing you the best of luck in your home buying journey. – The itsHome team
Haven't received a single call from…
Haven't received a single call from anyone and no emails either. My credit score is fair my wife's score is good. We also make decent money. Yet nothing.
18 July 2023
Reply from itsHome
Hi Daniel. Thank you so much for your feedback. At itsHome we strive to connect our clients with best-in-class Mortgage Companies, with stellar customer service. We’re so sorry to hear that hasn't been your experience. While we explore your current Lender match, we hope that the budgeting calculator, the available logged in account experience, and other itshome.com website content provide additional assistance in your homebuying journey. If you have any additional items you’d like to discuss, we are always here for you at customercare@itshome.com
Yes very easy to understand
17 July 2023
Reply from itsHome
Rachna, I’m so happy to hear that you had a great experience! Wishing you the best of luck in your home buying journey. – The itsHome team
Reply from itsHome
Hi Michelle. Thank you so much for your feedback. At itsHome we strive to connect our clients with best-in-class Mortgage Companies, with stellar customer service. We’re so sorry to hear that hasn't been your experience. While we explore your current Lender match, we hope that the budgeting calculator, the available logged in account experience, and other itshome.com website content provide additional assistance in your homebuying journey. If you have any additional items you’d like to discuss, we are always here for you at customercare@itshome.com
Accepted for home load.
I talked to Tyler, Darin, and Jacob was assigned to me. Each took time to explain finances to me and listened to what l am looking for. Great staff! Thank you so much for this great team to work with me and also allowing me to feel secure with qualifying for a mortgage.
12 July 2023
Reply from itsHome
Carolyn, I’m so happy to hear that you had a great experience! At itsHome we always do our best to connect our customers with best-in-class customer service representatives. I hope that we can continue to assist you throughout the home buying process, with our online account. You can create your account by going to itshome.com, and selecting Account-->Create Account. It acts as a digital folder for all the steps of the home buying process. We’d love to get your feedback on that as well! Wishing you the best of luck in your home buying journey. – The itsHome team
Reply from itsHome
Thanks for this feedback! At itsHome, we strive to match our clients with best-in-class lenders, who can help homebuyers understand their mortgage needs and qualifications. We’re so sorry to hear that hasn't been your experience. While we explore your current Lender match, we hope that the budgeting calculator, the available logged in account experience, and other itshome.com website content provide additional assistance in your homebuying journey. If you have any additional items you’d like to discuss, we are always here for you at customercare@itshome.com
What the ad said was not true when I…
What the ad said was not true when I got the phone call from rocket mortgage they wanted me to put down 10 thousand dollars
6 July 2023
Reply from itsHome
Hi Tawanda! We’re so sorry to hear that your experience hasn’t been great so far. I’ve already reached out to our marketing team to review the message within the ad. Generally speaking, ad materials online speak to a wide range of potential financial services products available. Not all products will apply to all clients, and the best source of personalized product eligibility information is from the lenders themselves. While we revisit the marketing language, and your Lender match, we hope that the account you have created, along with the budgeting calculator, and other itshome.com website content provide additional assistance in your homebuying journey. If you have any additional items you’d like to discuss, we are always here for you at customercare@itshome.com
Don't know haven't seen it yet show
12 July 2023
Reply from itsHome
Hi Donald! Please feel free to reach out to us at customercare@itshome.com we can help with any questions you might have . While we explore your current provider match, we hope that the budgeting calculator, and other content on the site, and within your logged in account provide additional assistance in your homebuying journey.
Reply from itsHome
Hi Junbug! We’re so sorry to hear that your experience hasn’t been great so far. We strive to match our clients with best-in-class lenders, who can help homebuyers understand their mortgage needs and qualifications. While we explore your current provider match, we hope that the budgeting calculator, and other content on the site, and within your logged in account provide additional assistance in your homebuying journey. If you have any additional items you’d like to discuss, we are always here for you at customercare@itshome.com
Tamela Bellamy- Unsatisfied Customer
The home mortgage representative that contacted me over the phone told me that she would email me the home loan application but she never did it!
11 July 2023
Reply from itsHome
Hi Tamela! We’re so sorry to hear that your experience hasn’t been great so far. We strive to match our clients with best-in-class lenders, who can help homebuyers understand their mortgage needs and qualifications. While we explore your current provider match, we hope that the budgeting calculator, and other content on the site and within your logged in account provide additional assistance in your homebuying journey. If you have any additional items you’d like to discuss, we are always here for you at customercare@itshome.com
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