iTrustCapital Reviews 8,463

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

I am starting to transfer my crypto assets from Alto/Public.com to iCapital. I opened my iCapial account 1 week ago. I love that I am able to work with humans, rather than AI chat bots (a Public.com... See more

Company replied

Rated 5 out of 5 stars

I'm a new member and was in the process of opening a fresh IRA to transfer an old one to. Actually I was chatting with the chat bot to get some questions answered before continuing and Francisco calle... See more

Rated 5 out of 5 stars

Just opened up two accounts with Itrust Capital.Ayrton was completely helpful and friendly. Guided me step by step through the whole process of transferring my funds from one cold wallet to another... See more

Rated 5 out of 5 stars

I wanted to transfer funds from a 401k into a new Roth IRA with ITrustCapital and was nervous about making a mistake and Josh helped me in mins and it was extremely easy. I’m very glad I gave them a... See more

Company replied

Company details

  1. Software Company

Written by the company

iTrustCapital is an award-winning fintech software platform for digital assets. The company provides 24/7 access to dozens of cryptocurrencies and physical precious metals through Premium Custody Accounts for everyday investing, self-directed Tax-Advantaged Crypto IRAs for long-term retirement savings, and Treasury Accounts for businesses, trusts, non-profits, and other entities. Leveraging a highly secure closed-loop system, third-party US banks, custodians, and institutional storage providers to secure client assets, iTrustCapital delivers greater asset security and flexibility for retail and institutional clients alike.


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5.0

Excellent

TrustScore 5 out of 5

8K reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

I need to withdraw funds


I need to withdraw funds. I have submitted two, one at $5,000 and another @ 15,000. One of these was submitted late last week! Neither have had approval. Today I get a message that say "more info needed, Go on line and work it out" (para phrased)

15 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Hi Denny, It looks like we played a little phone tag at the end of last week, but it appears the distribution was completed immediately once we had all required documents. We still hoped to speak on the phone, so please give us a call back when possible!

Rated 5 out of 5 stars

I worked with Francisco to open up my…

I worked with Francisco to open up my custody account today and he walked me through the entire process from transferring crypto from another source to itrust; he made everything simple, easy and understandable. I couldn’t expect anything more. What a wonderful experience.

9 January 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Robert! We’re glad Francisco provided such a supportive experience while helping you open your account and transfer your crypto. Please feel free to reach out with any additional questions.

Rated 5 out of 5 stars

Above and beyond customer service

Abby was extremely helpful in taking care of my concerns. She made sure all my issues were resolved in a fast and efficient manner. I highly regard I trust as an innovative investment platform.

13 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Enrique! We're glad Abby was able to assist you with your concerns. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Very happy

I’ve been with iTrust Capital for 6 years and continue to be impressed by their services and platform. I’m grateful they exist.
A special thanks to Ayrton, who gave me specialized care today. He was thorough, professional, efficient, and polite.

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Laura! It’s wonderful to know Ayrton provided thorough, support while giving you the specialized care you needed. We truly appreciate you for being here with us over the past 6 years.

Rated 5 out of 5 stars

Happy customer of itrust Capital

I have been a happy customer of iTrust Capital for over two years, I am always pleasantly surprised with the level of customer service that comes with such great platform and top grade security for my digital assets. Rafael provided top notch service with multiple confirmations and follow ups. I highly recommend iTrust capital to my friends and family, knowing they will be well taken care of.

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Randy! We’re glad that Rafael provided top-notch service with consistent follow-ups and confirmations. We truly appreciate your trust over the past two years.

Rated 5 out of 5 stars

Rafael was great and helped me get started!

Rafael was extremely knowledgeable and helped me navigate my account. He answered all my questions and was very easy to work with. I would highly recommend iTrust to any of my friends.

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Jared! We’re glad Rafael was able to help you navigate your account with confidence. Please feel free to reach out with any additional questions.

Rated 5 out of 5 stars

Thanks for the great support Jonathon!

Jonathon provided top notch support and open communication during a large financial transfer from a company issued IRA account to my Itrust IRA account. The steps in the transfer could have been challenging and stressful, but Jonathon helped to make this as seamless an easy as possible. Thanks again to Jonathon and the great Itrust team!!

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Jeffrey! We're glad Jonathan was able to provide such top-notch support during your transfer. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

My call was taken immediately

My call was taken immediately. Rep was extremely knowledgeable and helpful in answering questions and sharing information regarding accounts that are offered on the Itrust platform.

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Evonne! We're glad our team was able to assist you with more information on our platform. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Romeo has effectively helped me resolve…

Romeo has effectively helped me resolve a rollover with patience and skill, I very much appreciate his professional help! iTrustCapital has been great to work with.

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Daniel! We're glad Romeo was able to resolve your rollover. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Jonathan updated me frequently and…

Jonathan updated me frequently and checked to see if I had any issues or concerns

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Troy! We're glad Jonathan was able to keep you updated. Feel free to reach out with additional questions.

Rated 5 out of 5 stars

Romeo was very helpful and answering my…

Romeo was very helpful and answering my questions and I did appreciate the phone call for the reminder about my an annuity transfer

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Michael! We're glad Romeo was able to answer your questions and keep you in the loop with the reminder. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Easy set up. Custodial and IRA. Ask for Josh

Josh was very professional and extremely easy to work with. He helped me with a custodial account and a IRA. He walked me through moving the assets from my Ledger wallet to their platform

13 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Landon! We're glad Josh was able to assist you with the PCA and the IRA. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

I've been with I trust Capital since…

I've been with I trust Capital since 2018 service never let me down! Thank you Romeo for your help rolling over my 401k!

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Archie! We're glad Romeo was able to assist with the rollover. We appreciate you for a being a valued client for all these years.

Rated 5 out of 5 stars

The explination Joshua Bernstein gave…

The explination Joshua Bernstein gave me about setting up my Roth IRA was very well detailed and helped me set up my account in time to fund my account before the April 15th deadline.

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Armando! We're glad Josh was able to assist with your IRA set up and it funded prior to the deadline. Feel free to reach out with additional questions.

Rated 5 out of 5 stars

Extremely helpful and easy to access

Shawn was very calm and helpful for a situation that needed immediate attention. I very much appreciate that a one number was easy to find and was answered promptly. I do trust my capital with this organization.

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Maureen! We're glad Shawn was able to assist with your situation. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Romeo Delavictoria,

Romeo Delavictoria,
Great job today helping me get my account opened. Thank you so much, I am looking forward to working with Itrust Capitol for my wealth management.
Sincerely,
Bill Bieber

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Bill! We're glad Romeo was able to assist with your account set up. Feel free to reach out with any additional questions.

Rated 5 out of 5 stars

Romeo was professional

Romeo was professional, knowledgeable, and patient. He explained iTrustCapital’s products and procedures clearly, making the entire process smooth and easy to understand.

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Daniel! We're glad Romeo was able to assist you and make the entire process smooth. Feel free to reach out with any additional questions.

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