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See what reviewers are saying
There's critical issue that we're unable to update the settings. We go to chat support and they can fix for us within couple hours! That's help us to continue business smoothly. Recommend to use th... See more
I received quick support to create a very particular rule. Freegifts has a lot of parameters can cover a lot of situations. Until now all needs from our Marketing department and been fulfilled. Thank... See more
I have the pro version (free gifts for woo) and its worth it, the support is nice and very effective. You can chose the gifts according to many conditions. Will continue using this plugin and take... See more
Company details
Written by the company
An international WordPress and WooCommerce plugin development agency.
Contact info
United Kingdom
- info@ithemelandco.com
- ithemelandco.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The plugin did not work for me.
The plugin did not work for me.. i reached out and asked for a refund. No reply and no communication. Avoid!
Good product (Free Gifts for…
Good product (Free Gifts for Woocommerce)
The plugin is powerful and reliable.
Very good customer service
Very good customer service. Very responsive.

Reply from ithemelandco.com
Great support 👍
I use Free gift products plugin pro
I use Free gift products plugin pro , support is kind and fast
I highly recommend this product !
Plug in crash, support tried to refuse giving me a refund
Bought the plug-in and it crashed my site. I asked for a refund as their website says you get 30 days. The support told me at first they wouldn't provide a refund and said I must allow them to do testing on my server. I told them you have a 30-day money back guarantee I want my refund. After arguing back and forth they finally agreed to give it back to me in a week. I again continue to persist and then they started to hurl insults at me. After I threatened to do a dispute on my credit card they finally agreed to give me my refund. I cannot believe the level of unprofessionalism I was shown by their support. I cannot suggest anybody try their plugins besides the fact that they don't work, their support sounds like they're 13 year old or like they're trained by Donald Trump to hurl insults at you in order to get you to capitulate to them wanting to run experiments on your server and not give you your refund as they promise on their website.
Great plugin!
Great assistance, great plugin. Perfect for my purpose.
Excellent Support Team
Great support
I received quick support to create a very particular rule. Freegifts has a lot of parameters can cover a lot of situations. Until now all needs from our Marketing department and been fulfilled. Thank you Sara for your support!
Beautiful plugin for gift role in…
Beautiful plugin for gift role in woocommerce. Great support from developer team.
Bad service experience
We had a chat conversation on September 1st (transcript #521), with the serviceteam. They wanted to forward our problem to a developer, but today is 11th of September and we did not get any answer. Problem still persists.

Reply from ithemelandco.com
SaraJ made it great
SaraJ made it great, and I immediately received feedback and the needed processes to be implemented. Thank you!!
Very good plugin for managing orders…
Very good plugin for managing orders and very good customer support.
quick and very helpful support
quick and very helpful support. I was up working late and could not believe they replied to my chat request right away. They fixed my problem and I am now able to finish my project.Thank you!
Very good support
Very useful plugin and very good support !
There was some change in code since last release and I contacted the support. Very nice and understanding team, was very fast and helpful.
They have great support!
great plugin and quick help and support
Promp support - Plugin does exactly what we need
Support responded quickly to my questions with screenshots of exactly how to set everything up for our needs.
I am not sure what to say cause the…
I am not sure what to say cause the plugin is amazing, the support team quick and effective, budget-wise also perfect.
Plus the plugin's fields and the report's filtration are amazing.
a must-have plugin.
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