itGirl Shop Reviews 

141
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Ordered in March in good time to get items for the 13th when we have 5 birthdays at once. Wrote to her/Kirsty 3x now. Nothing. Well, just a message to say you've reached her at a time when she's n... See more

Rated 1 out of 5 stars

What a scam. Never received my items and when I tried to process my refund through PayPal itgirl finally responds but drags their feet to reconcile the issue. They lied about shipping and when I wante... See more

Rated 1 out of 5 stars

I ordered several items on April 1st. About a week later, I received the shipping information and got the tracking number. Everything was fine for a while until I stopped receiving any updates from... See more

Rated 1 out of 5 stars

Worse experience I've ever had ordering something off the internet. DO NOT ORDER ANYTHING FROM THIS COMPANY IF IT STILL EXISTS! Ordered Lawrence the Robot , received a super cheap robot clock not wort... See more

Company replied

Company details

  1. Women's Clothing Store

Information provided by various external sources

Cutie apparel at online itgirl shop. Kawaii Cheap clothing as aesthetic, ulzzang, harajuku, tumblr, pastel grunge style. Free delivery worldwide.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

141 reviews

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No recent history of asking for reviews

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1.3

All reviews

(141)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Really unreliable and unprofessional

Ordered in the middle of November, nothing got here until December of last year and January of this one. Would have probably been longer if I didn't email and bug them, their fast shipping is an absolute lie and nothing I ordered got shipped until I complained, well after it was supposed to have shipped. My girlfriend who ordered on the same day still hasn't gotten anything. The website they gave me to track shipping flat out doesn't work and is in Russian, and when I said I was having trouble using it they just told me it was slow when I literally could not even open the tracking page.
When the items arrived, one package was so poorly packaged they just shoved everything into a shirt and folded it over. The stickers I guess I got as a gift were crumpled because of this. Some items were scratched and dirty, they look used. The jacket I bought had buttons with no button holes. The free gift notebook had some strange odor that infected everything in the package and within a few hours my whole room and hands had this terrible chemical smell. Genuinely one of the worst sites I've ever shopped from, use kogiketsu as they ship faster and have bigger sizes.

10 January 2018
Unprompted review
Rated 1 out of 5 stars

Very bad experiente!

Very bad experiente!
After 2 months i have received an email that the item is out of stock and that i should choose another item.
No return option.
No answer to emails or facebook!

23 December 2017
Unprompted review
Rated 2 out of 5 stars

Don't waste your money

This website seems like a scam. I've been waiting since the 7th November for my items and it's the 19th December now. Still nothing has arrived.
I contacted them yesterday and they haven't replied yet. It doesn't seem like I'll get my items and even if I do, I'll never order from them again.
My advice to everyone is just stay away from this website.
________________________________________________
EDIT:
I finally recieved the items I purchased before the new year. And they were very poor quality. They're not worth paying for.

19 December 2017
Unprompted review
Rated 1 out of 5 stars

I wish I could give this no stars

I wish I could give this no stars. I have been waiting for my package since October, its December now. I knew it was going to take some time but damn. I hate that when I emailed them they would respond like almost a week later and tell me to be patient. Honestly, save your time and money!!! I don't like giving bad reviews but this has to be some of the lousiest customer service I have experienced with an online shop.

5 December 2017
Unprompted review
Rated 1 out of 5 stars

Don't even try.

Horrible customer service!
It said please allow 15-30 days for shipping and It's been over a month and I still have NOT recieved my order and the tracking code doesn't work! I've emailed them multiple times only to get short replies that do not help me at all! Don't waste your time and money on this bs.

26 October 2017
Unprompted review
Rated 1 out of 5 stars

Terrible Store!

I ordered something and the website said, "please allow 15-35 days for shipping." So I waited a month and a half and I finally get an email that says, "your order has just shipped!" The tracking number doesn't work at all and I've tried to contact customer service but they never replied.

Don't waste your money here... the clothes are cute and the prices are low but good luck getting your order.

11 October 2017
Unprompted review
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