Privalia Italia Reviews 

12,026
•
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I have made two orders recently, and unfortunately, both were very disappointing. In the first order, the leather boots arrived slightly damaged right out of the box. To make matters worse, the sec... See more

Rated 4 out of 5 stars

I recently bought two items and everything went smoothly. I've also made several purchases in the past and never had any issues. Sometimes I don’t buy just because of the shipping costs or because the... See more

Company replied

Rated 4 out of 5 stars

I recently bought some new Zara clothes from the app, I can just say that everything was perfect. The delivery was done in a drop-off point next to me, quick amd easy. The best delivery was the bathro... See more

Company replied

Company details

  1. Outlet Store
  2. also in
  3. Baby Store
  4. Boot Store
  5. Children's Clothing Store
  6. Clothing Store
  7. Fashion Accessories Store

Written by the company

Vendite fino al -70%: e non è uno scherzo. Vendite inaspettate, sorprese quotidiane, scoperte... questo è quello che ti aspetta ogni giorno sulla app Veepee, leader nelle vendite-evento online


Contact info

3.6

Average

TrustScore 3.5 out of 5

12K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(12,026)

1,652 reviews in the last 12 months

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Rated 1 out of 5 stars

Always a lottery with the wrong product information

It's always a lottery with the wrong or missing informations about the products. There are mistakes on the products information, about strange sizes etc, and you have to pay the return even if it's not your fault.
I stopped buying a lot a of kind of products because of a lot of bad experiences and the support was the worse experience I ever had online.
Also a lot of products are really old warned by time.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Not convenient

I honestly do not recommend this app.
There are not convenience in buying here, you can find most of the products at the same price on other online stores as well as without paying shipping and return costs.
Another problem is the shipping time, almost 3 weeks to get your orders...

3 October 2025
Unprompted review
Rated 4 out of 5 stars

Delivery

It's been a long time that I use this site. I've always find the price really affordable.
If I can say something a little bit negative is that delivery sometimes it's too long to wait.
I pay delivery costs to have the product and If I want to return the product I've to pay 7 euro more. Too much!

3 October 2025
Unprompted review
Rated 1 out of 5 stars

No word!

I had bought a turtleneck sweater but received a t-shirt.And what's more, the down jacket still had the anti-theft tag!!!!!!!!!
Terrible experience!

20 September 2025
Unprompted review
Rated 2 out of 5 stars

Not really satisfied

I used this market place in the past and wanted to use it again after a long stop. Unfortunately, i has to return both purchases. What i don't like is when Privalia send you goods they charge you € 4.99 for the delivery and if you return the good they keep € 7!!!! Guys are you crazy or what? i paid for the delivery and when i return you charge me nearly twice! I don't think I'll be using this platform anymore as all normal vendors don't charge you if you want to return goods that are small.

2 October 2025
Unprompted review
Rated 4 out of 5 stars

interesting variety of products

It's interesting to have such variety of products to choose from at discounted prices. The only downside is the incredible length of time it takes to get your goods home. On a positive note, the site makes you plan well ahead!

1 October 2025
Unprompted review
Rated 3 out of 5 stars

1) Delivery time is very long

1) Delivery time is very long, 24 days: the order was sent on 6 september and arrived on 29 september;
2) I pay delivery costs to have the product and If I want to return the product I've to pay 7 euro more. Too much!

6 September 2025
Unprompted review
Rated 4 out of 5 stars

Good shopping

I'm absolutely thrilled with my shopping experience on this site! The website is user-friendly, making it easy to navigate and find exactly what I'm looking for. What's more, the customer service team is top-notch - super responsive, helpful, and efficient, especially when it comes to returns and issues with orders.

18 September 2025
Unprompted review
Rated 4 out of 5 stars

The best

My experience is really great. It's been a long time that we use this site. I've always find the price really affordable. If I can say something a little bit negative is that maybe reducing the days of delivery sometimes it's too long to wait.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

I made some orders in last year with…

I made some orders in last year with Privalia, everything was always managed well; also in the few cases a problem arised (e.g. wrong size shipped) the customer service promptly managed the situation.
I recommend the shop for the good prices and variety.

2 September 2025
Unprompted review
Rated 3 out of 5 stars

Good prices and good brands

Good prices and good brands, everything I ordered always fitted my size correctly; only thing I don’t agree with is the price of shipping, it’s always so high and always slow on delivery, so I pay that much money for what I expect more.

4 September 2025
Unprompted review

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