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See what reviewers are saying

Rated 1 out of 5 stars

Try to recover my iPhone recover stops after 70% done. Only error message recover failed. Try to send a mail the support. they say reply with in 24 hours. Still no reply after 24 hours.........

Rated 5 out of 5 stars

I needed to restore a Windows 10 Home image file that was password protected and I couldn’t remember the password. The iSumsoft product deleted the password and I then restored the Windows 10 backup.... See more

Rated 1 out of 5 stars

Not even worth one star ! Purchased software to repair iPhone with blank screen, connected to phone, downloaded update, stopped while updating & said couldn’t continue , try again ? Tried about 10 ti... See more

Company replied

Rated 5 out of 5 stars

I can only speak for Windows 10 latest version lost password with a Microsoft account. My Dad died and this software removed his password and allowed us back into his PC. The software failed at first... See more

Company details

  1. Data Recovery Service
  2. Computer Accessories Store

Written by the company

iSumsoft is a professional studio which concentrates on developing password recovery tools for Microsoft Windows, Microsoft Office, WinRAR, ZIP, PDF, SQL Server, etc.


Contact info

3.0

Average

TrustScore 3 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Service

I recently had to update my resume which I had password protected and had not updated in years, and subsequently forgot the password. I downloaded the daosoft app, paid for it and ran it, only to find out I did not have any "tokens" and I could not unlock my file until I paid more money. I sent an email to technical support and they immediately responded. They asked me to send the file to them, which I did and they returned it completely unlocked! I'm satisfied with the service and my unlocked resume file!

18 August 2021
Unprompted review
Rated 5 out of 5 stars

Support helped me!

I can only speak for Windows 10 latest version lost password with a Microsoft account. My Dad died and this software removed his password and allowed us back into his PC. The software failed at first and after contacting support they sent my updated software that worked perfect. I have since used it in my PC business to "crack" into three other Windows 10 PC's with no problems.

13 August 2021
Unprompted review
Rated 5 out of 5 stars

My experience using iSumsoft's Bitlocker program

I have been using iSumsoft's Bitlocker for Mac program for the past 2 years, and have no complaints.
Contrary to the other negative reviews, my experience with iSumsoft's tech support prompt and effective.

It has some slight inconveniences when come to using the Bitlocker program, however it still works nevertheless (and at a fraction of the price as compared to it's competitors).

13 August 2021
Unprompted review
Rated 1 out of 5 stars

Not even worth one star !

Not even worth one star !
Purchased software to repair iPhone with blank screen, connected to phone, downloaded update, stopped while updating & said couldn’t continue , try again ? Tried about 10 times with same result m, asked for a refund (as they offer 30 day refund if not happy) & they said no ! Guess it’s just another con ? Don’t buy unless you gave £18 to waste ☹️

1 July 2021
Unprompted review
iSumsoft logo

Reply from iSumsoft

Dear Kathleen,

We’re sorry to hear that our software didn’t work for you. We apologize sincerely for this inconvenience. To repair an iPhone with a blank screen, please make sure you follow these steps.

1. Make sure iTunes is installed on your PC, but you don’t need to open iTunes.
2. Connect your iPhone with white screen to your PC and put it into recovery mode.
3. Open iSumsoft iLock Refixer and follow the on-screen steps.

In case the repair fails, please try another USB cable or another computer. Anyway, if it does not work for you, please provide us with the specific details so that we can help you solve the problem in time. If we are unable to solve the problem, we will refund in strict accordance with the refund policy, or you can apply to the bank to cancel the transaction without the consent of the seller. Best regards!

Rated 1 out of 5 stars

Nah it doesn’t work

Nah - this is crap - don’t even bother to download their garbage. It’s probably a software from China trying to steal information from your phone. Bye

5 June 2021
Unprompted review
iSumsoft logo

Reply from iSumsoft

Dear Rodolfo,
We’re sorry that our software or service did not satisfy you. I hope this comment is not a malicious one from my peers. We promise that our software is 100% secure and effective and will not steal any information on the device. If you encounter any problems in the process of using the software, please feel free to contact our support team and provide as many details as possible so that our professionals will solve the problem for you in time. If the software does not work for your situation, then we will refund in strict accordance with the refund policy. Best regards!

Rated 1 out of 5 stars

SCAM!!!!!

SCAM!!!!!
These programs are junk and DO NOT WORK. Support is a joke and they don't respond to e-mails asking for help and won't refund money for non working produckt

3 May 2021
Unprompted review
iSumsoft logo

Reply from iSumsoft

Hi,
Please stop your malicious attacks and slanders. Have you ever used our software? Have you ever contacted our support team? Is a company and website that has existed for 10 years a joke? Can software programs that do not work be sold for 10 years? In fact, if we can’t solve the problem or refuse a refund, Shareit will force a refund without the seller’s consent. https://www.isumsoft.com/support/against-scam.html

Rated 1 out of 5 stars

Stay away this is a SCAM

Stay away this is a SCAM
"Hasn't replied to negative reviews for the past 12 months." Just about sums this company up I purchased Outlook Password recovery software. Only to find that it does not work. After numerous emails asking for a solution have received replies with a max of four-word answers, none of which worked. Have sent another email asking for a refund and telling them exactly what I thought of them. To date have received no reply. My advice to anyone thinking of purchasing this utter crap is DON'T.

It was not that it was "too much trouble" everything I attempted as instructed did not work. This software in my opinion is just not fit for purpose and as for refund policy, well that is an absolute waste of time.

27 April 2021
Unprompted review
iSumsoft logo

Reply from iSumsoft

Dear Michael,
We’re sorry to hear that our software and service didn’t satisfy you. We apologize sincerely for this inconvenience. We try our best to reply every email from our customers, but due to too many emails and time difference between countries, sometimes we reply a little later.
Outlook file password recovery usually takes some time, depending on the complexity length of your password, computer performance, and software parameter settings. This is true no mater which software you use in the market. I have checked my email with you a few months ago. When I asked you to try each recovery type one by one, you think it too much trouble and then asked for a refund. But this is not in line with our refund policy. I’m sorry.

Rated 1 out of 5 stars

None of their solutions work!! Stay away!

Ordered the Windows Password Refixer to unlock a microsoft surface pro 7. None of the instructions provided worked. Their software didn't do a damn thing!!! It wasn't even recognized as a bootable image. Waste of time and money! Demanded a refund. If they don't respond, I'll go through Visa and my bank to get my money back!!

24 February 2021
Unprompted review
iSumsoft logo

Reply from iSumsoft

We’re sorry to hear that our software did not work for you. We apologize sincerely for this inconvenience. Windows Password Refixer has helped tens of thousands of users unlock Windows computer passwords. You said it couldn't be recognized as a bootable image. It may be that you did not burn successfully, or it may be that you didn’t set your computer’s primary startup option correctly. Here is how the software works for your Microsoft Surface Pro.

1. You need to download and install the software on another working Windows computer. Then connect a USB flash drive to the computer and launch the software to create a password reset disk. Disk creation is an automatic process.

2. Insert the USB flash drive to your password-locked Microsoft Surface pro. Then follow this guide (https://support.microsoft.com/en-us/surface/boot-surface-from-a-usb-device-fe7a7323-8d1d-823d-be17-9aec89c4f9f5) to make your Surface boot from the USB drive.

3. After the surface boots up, follow the on-screen steps to remove your Windows password.

4. After password removal, disconnect the USB drive and reboot the Surface. You can then log in without a password required.

If you encounter problems in any segment, please feel free to contact us and provide as much detailed information as possible, so we will guide you to solve the problem in time. Have a nice day!

Rated 1 out of 5 stars

Avoid at all costs, scam artists.

Wish I had found these reviews before wasting my money. iOS Refixer simly does not work, support is clueless and they are a scam. I'm raising a dispute with PayPal.

28 January 2021
Unprompted review
iSumsoft logo

Reply from iSumsoft

Hi Colfax,

If our software or service didn’t satisfy you, we are sorry and apologize sincerely for the inconvenience. I’ve checked my emails with you. You didn’t put your iPhone into recovery mode before starting the iSumsoft software. That’s the problem.

We also want to remind you that most of the comments here are malicious comments and slanders from iSumsoft’s opponents. They sign up here, then impersonate buyers and leave bad comments. Some competitors even use our software name to advertise on Google ads, which is also an infringement on us. We complained to Google many times, then Google disabled their ads, but after a while they advertised again. This is the malicious competition behavior of certain competitors. https://www.isumsoft.com/support/against-scam.html

Rated 1 out of 5 stars

iPhone Passcode Refixer

Bought iPhone Passcode Refixer. Total scam! Beware. They might answer the first couple of emails, then they totally ignore you. They will literally take your money and run. Worst product and service ever. Had to give one star to write the review, but they deserve ZERO stars!

22 January 2021
Unprompted review
Rated 1 out of 5 stars

iPhone Passcode fixer refund denied

I downloaded the iPhone Passcode fixer on 12/15/2020 to remove passcode on my brother in laws iPhone 7. The software did not work, so I notified their support the same day. They asked for details which I provided. I then asked for refund which they refused multiple times.

22 December 2020
Unprompted review
Rated 4 out of 5 stars

Easy to use!

I'm not a techie, but, after a couple of false starts, it worked like a charm! Was able to remove the old passwords and get into a second-hand computer.

23 October 2020
Unprompted review
iSumsoft logo

Reply from iSumsoft

Hi. Thanks for your wonderful review. We’re glad the software helped.

Rated 1 out of 5 stars

DOES NOT WORK

DOES NOT WORK. Tried to use the screen time password function, and it did nothing. No response from the technical team and no response on asking for a refund.

14 October 2020
Unprompted review
Rated 1 out of 5 stars

No stars if I could just big scam don't…

No stars if I could just big scam don't waste your money it's fake it never works and when you ask for refund they make up lies like you can't see what you emailed them save your money isumsoft are crooks scammers that take your money and try say it your fault there app doesn't work just bs can't wait till they get shut down 😁 I asked for refund mutable time and they just kept trying say it my fault

21 September 2020
Unprompted review
Rated 5 out of 5 stars

iSumsoft offer an enormous help

Thank you very much, you had been of an enormous help, and if I had to give you a rate, I will be giving you, 5 star

respectfully… Francisco.

Take care of your selves guys, in these crucial times.

20 September 2020
Unprompted review
Rated 1 out of 5 stars

I wish I had found this review website…

I wish I had found this review website before I bought their software. The software does not work, period. I purchased their windows password resetter but after creating the bootable flash drive as instructed, I could not get two different computers to even boot using the flash drive. The software does not actually create a bootable flash drive. Junk and a scam. I asked for my money back and they refused even though their website says 100% satisfaction or your money back.
Although polite, their response does nothing to make the software work. They insinuate that the issue was my lack of understanding of how computers and flash drives work and neatly places the blame on my ignorance instead of their junk software...

9 September 2020
Unprompted review
iSumsoft logo

Reply from iSumsoft

Hi. We are sorry to hear that the software did not work for you. From your description, it seems that your problem lies in the boot disk. In fact, even the trial version of Windows Password Refixer allows users to create a bootable password reset disk successfully. Before purchase, users can try to create a password reset disk for free and make the locked computer boot from the disk, and then preview the password reset screen.

If you fail to boot your computer using the flash drive, you may need to manually format the USB flash drive and then recreate the password reset disk. In addition, you need to enter the computer’s BIOS setup or Boot Menu to enable the computer to boot from the flash drive. On some computes, Secure Boot in the BIOS menu needs to be disabled. If you have any problems, please feel free to contact our support team and provide as detailed information as possible so that our professionals can guide you to solve the problem. Best regards!

Rated 1 out of 5 stars

i hate that you cant give zero stars.

i hate that you cant give zero stars.
I have paid with ideal and later they charged my creditcard while i deleted my information, so i paid dubbel and they will not give my money back
never ever order here!
the costumer service is very bad, and the pretent to be stupid.

12 August 2020
Unprompted review

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