I Straker Consultants Reviews 8

I had a fantastic experience with Matthew and Navinder! Matthew conducted my assessment and was incredibly understanding and caring, and didn't make me feel judged at all. Navinder was also very gently-spoken and talked me through everything in my follow-up assessment. I got my results within a timely manner and was kept updated frequently. My assessment results and overview were incredibly detailed and really helped me understand my diagnosis better. I couldn't thank the team more, they've been fantastic!

Do not use this company they take all kinds of money for months and tell you it goes to shared care ,my nhs dotors said they don't do shared care at all ,my metal health has been alot worse since dealing with i stracker ,and im about 700 pound out of pocket the company's a scam will bleed you dry stay well away honest

ADHD client with this bunch of amateurs.
The initial assessment was done with an assistant psych but I thought would have at least been with a psychiatrist. The therapist appointments were unbelievably short and I thought it was meant to be sessions to help me deal with the diagnosis but they really didn't have a clue what medication to put me on or to explain the side effects and forgot to organise follow up appointments. The initial medication I tried that was sent out was the wrong dosage, it was much higher than agreed and I ended up the walls, had an allergic reaction, outbursts with my other half and ended up having a meltdown in the car. I ended up having to pull over on the hard shoulder and scream, honestly felt like I was having a breakdown. After trying to call many times and only getting the answerphone, they never called back which made me feel worse but after chasing it up the new medication eventually came. At least they got the dosage right this time but not having medication for several weeks just made me spiral downwards and I just decided to gave up and found another provider to continue titration. Feel lucky not to end up in straitjackets in a padded room dealing with these bunch of so called mental health experts. My advice, just find another provider and save yourself the trouble!

I have been receiving support at IStraker consultants dealing with my ADHD diagnosis and adverse childhood experiences. Ishbel was a non-judgemental, congruent and empathetic therapist who supported me the entire way. Her insights helped shape my future and gain more control over my mental health, which had enabled me to live a better life.
From the receptionist to the manager, I felt safe and consistently supported by them all.

Thank you all again.

14 cancelled appointments, 4 times over charged. Each time you visit you see someone new and have to explain yourself again like groundhog day. Put you on the most generic med first knowing it will fail so you keep stuck in a cycle of paying for new meds and titration. Initially it should have cost around £1200.00 that changes and increased with every med. There is no therapy or therapist. I've sent dozens of emails, called over a hundred times. They say someone will call you back. It never happens. They don't respond to emails and I can prove and back up everything I'm saying. I wish I'd chosen anyone but these clowns to help me. They are scammers and amateurs who only want your money. Not one single professional person at this company. My experience has been from October 2024 to today, the 3rd of May 2025. They lie about meetings being for therapy when it's someone signing a sheet for a medication. They try and steal from you whenever they can. Absolutely avoid these amateurs / clowns as they won't listen to you, or help you in any way. They only want your money.

EDIT; 16/07/2025 After they responded to this review I called them a few days later. I called and left my details and was told someone would call me back regarding an offer to appease my many grievances. As expected, they never made any attempt to call me back, email or even send a letter. Months passed withoutcontact. ( that's their style )

Today they sent me a threatening letter to sue me for telling the truth. I can back up everything I've said with emails, phone records and even their own appointment book and apologies for their incompetence.

Please see more proof below with attached images of their behaviour.

I reported Istraker to the CQC due to very poor treatment and a lack of communication. They don't follow safeguarding rules correctly or their own complaints procedure. Check the CQC website, they have had a warning put on them due to poor quality care.
The main nurse is no longer a registered nurse, you can find this out via Google. They have no Dr's.

Really research before you use them as it there are a lot of reasons to avoid and you'll find the information in no time!

They threaten legal action over bothering to do their job in the way they're legally meant to. Again, it confirms this on the CQC website.

Edit - IStraker - now I believe called ISC Care Limited. Within a couple of weeks after I left this review in July 2025, Istraker had admitted their failings and agreed to re-imburse my block booking and other fees totalling £560 i think it was. The boss said the complaint had been seen but that staff all thought it was being dealt with by a different member. As hard done to as I was by them, I appreciated getting my money back and also them writing me a discharge letter so I could go back on the right to choose meds list as it was right to choose that actually assessed and diagnosed me.
I realise people are often at their wits end when looking/researching for a private mental health clinic and are prepared to try anything/anywhere as they are so desperate for help. However I truly advise against choosing I straker at the Honeycomb building in Liverpool. Yes there are some good reviews from some people who have been very very lucky, but there are many bad reviews too. There should not be any bad reviews, let alone multiple. Especially ones about aftercare. I Straker have a duty of care to follow up on mental health patients (not just because I am paying) and they have failed me greatly. They continually left me with gaps in medication because of only having one prescriber working there, and I was always having to chase them to get prescriptions posted to me. This is not acceptable. They eventually made me so ill from the stress they caused me that I wasn’t even mentally well enough to take my antidepressants (let alone the adhd medication that they had let me run out of - again). This is now 3 months ago and I have not heard from them since. Not once have they checked up on me or tried to offer me another titration/therapy appointment. I have even sent a letter of complaint by tracked post (and email) asking them to respond within 28 days….and still nothing. Now i even find myself unable to try and seek help elsewhere because I need a letter of discharge from I Straker and they are ignoring me. Please Please do yourself a favour and do not get involved with this ‘business’, because that’s what they are…a business….they just want your money with no concern at all for your wellbeing. They’ll do the dirty on you at some point even if they haven’t already.
I have also been in contact with the Care Quality Commision about I Straker and I advise anyone else leaving a 1 star (zero star) review to do the same.
I will make it my mission to help just one person to make a good decision and not accept their offer of help at your own expense.
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We had a child assessment with Matthew R., and honestly, the man deserves a medal… or at least a really fancy biscuit. From the moment we arrived, Matthew was warm, approachable, and somehow managed to survive the chaos that is me and my daughter in the same room (no easy feat).

He put us both completely at ease – which is impressive considering my daughter was in full distraction mode, and I was halfway to moving in with the coffee machine. Yes, I may have formed an unhealthy attachment mid assessment, and yes, Matthew forgave me. Hero.

He was kind, empathetic, and professional – but not in that “I wear a suit to bed” kind of way. Think more “I’m a pro, but I still remember what a human being is.”

All in all, it was a fantastic experience. I’ve already had a great experience here before, and now my daughter’s joined the fan club too. 10/10 would recommend – especially if you like your assessments with free mints, humanity, and possibly espresso.