The products I purchased arrived last week. We placed order 2 months ago. Interior designer Mr Murat made us a 3d drawing. The products arrived exactly as we wanted. We are very pleased and I recommen... See more
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We purchased king size bed and two single size beds and a two seater sofa. Excellent service and quick delivery to Birmingham within less than a week. Muharrem is the man behind this cool business...
Company replied
The delivery team were brilliant and very helpful. They had amazing communication as well as being careful when carrying the furniture. I would want to thank Mr. Celal and Serdar for their service.
Company replied
Actually I would like to give 5 star however they have arrived late even though they said to me that they would attend between 9-2 but unfortunately they have arrived at 4:00pm. They have done a... See more
Company details
Written by the company
Istikbal Furniture, with a 60-year success story, is the Turkish furniture industry's leading manufacturer. Since 1957, it has continued to add value to the sector with its product diversity, distinct designs, quality, and after-sales services. Home to modern furniture for every room, Istikbal provides you with chic sitting groups, bedrooms, dining rooms, mattresses, bed bases, carpets, and home textiles. We are renowned for the service and the quality of our products.
Contact info
125 Fore Street, N18 2XF, London, United Kingdom
- 02088036666
- info@istikbaluk.com
- istikbaluk.com
3.9
Great
21 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
My experience was generally positive
My experience was generally positive, which is why I gave 4 stars. The communication from the service team was excellent—they were responsive, helpful, and kept me well informed throughout the process.
However, the quality of the sofa bed I received was disappointing. You can clearly feel the springs and the internal frame, which makes it uncomfortable. There are also visible stitching and fabric defects, and the stitching has already started to come apart even though I’ve only had it for one month.
Overall, the company is doing very well in terms of customer service, but there is definitely room for improvement in product quality and quality control.
3 April 2026
The delivery team were brilliant and…
The delivery team were brilliant and very helpful. They had amazing communication as well as being careful when carrying the furniture. I would want to thank Mr. Celal and Serdar for their service.
11 December 2025
Unprompted review
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Thank you so much for your wonderful feedback! We’re delighted to hear that our delivery team provided such helpful and careful service. We truly appreciate your kind words about their communication, and we’ll be sure to pass your thanks on to Mr. Celal and Serdar. Enjoy your new furniture! 😊🛋️
They were very efficient and…
They were very efficient and informative with all the start and finish.
30 September 2025
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Thank you for your review! We're glad everything went smoothly from start to finish. We're always here if you need us again! 😊
Everything was great
Everything was great, the staff was super polite, thank you to the management of istikbal
30 September 2025
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Thank you so much! We're really happy to hear that everything was great and that our staff made a positive impression. Your thanks to the management is truly appreciated! 😊
I love my bed
It was delivered on the day they did it be delivered they’re customer service is amazing. I would definitely recommend this company
10 March 2025
Unprompted review
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Thank you so much for your lovely review! We’re really happy to hear that you love your bed and that the delivery was right on time. It’s great to know our customer service made a positive impression. Thank you for recommending us! 🛏️😊
Looks Good in Store — But a Nightmare Once It’s Yours
Please think twice before buying from İstikbal UK. What feels perfect in-store may turn into months of pain and frustration once delivered — and the company won’t lift a finger to help.
I bought a mattress after testing it in-store, where staff confidently promised it would match the showroom model and “soften with use.” What I received was rock-hard, uncomfortable, and has stayed that way ever since.
When I raised my concerns, I was met with robotic replies, scripted policies, and zero empathy. No refund. No exchange. No accountability. Just repeated references to their internal terms, ignoring the actual problem: the product wasn’t as described, and I was misled.
If you’re considering İstikbal, ask yourself:
❌ Will they help if something goes wrong?
❌ Do they care about customer comfort after they take your money?
❌ Can you trust their in-store promises?
For me, the answer to all three was a clear no. Disappointed is an understatement
1 July 2025
Unprompted review
Service
Actually I would like to give 5 star however they have arrived late even though they said to me that they would attend between 9-2 but unfortunately they have arrived at 4:00pm.
They have done a great job.
13 May 2025
Unprompted review
I bought few months ago sofa-bed I…
I bought few months ago sofa-bed I already called few times for service to them to come and fix it. I AM STUCK WITH FAULTY SOFABED. Keep trying to waste my time no good customer service relationship or care!
Probably will going down legal route like many others they left me no choice either! NOT RECOMMENDED
19 April 2025
Unprompted review
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Thank you for your feedback! 😊 We’re glad to hear you’re happy with our service. If you need anything else, don’t hesitate to reach out!
Best regards,
Istikbal Customer Care Team
Overall good satisfied with service
Overall good satisfied with service
21 March 2025
Unprompted review
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Thank you for your feedback and the 4-star rating! 🌟 We’re happy to hear you were satisfied with our service. If there’s anything we can do to make your experience even better, we’d love to hear your suggestions!
Best regards,
Istikbal Customer Care Team
Poor product quality and customer service
As a Turkish citizen living in London, when I decided to buy new a bed and mattress for my home, I directly went to Istikbal Bedding in Harringay; a brand of my country. I purchased a double ottoman bed and mattress from Istikbal 14 months ago. Last weekend, while using the ottoman storage feature, I raised the metal base and locked it with the provided plastic red component. Shockingly, the metal base cracked and bent while in the locked position, posing a serious safety risk—it could have fallen on me.
When I contacted Istikbal, they dismissed my concerns, stating it was my fault and that their warranty only lasts one year. They offered to replace the metal base for £100 as a "goodwill gesture" (instead of £250), which I find unacceptable. A bed should not break within 14 months, and this raises major concerns about its durability and safety.
I expect Istikbal to take responsibility by recalling the faulty bed and providing a full refund, as no customer should have to pay for a structural failure that could have caused injury. Given the safety risk, I will be reporting this issue to Trading Standards and pursuing a claim via the Small Claims Court if they don't address my complaint.
Moreover, the branch manager who called me regarding my complaint accused me of attempting to return the product by threatening to post my complaint online. As a customer, I have every right to share my honest review with the public. Their calls are recorded, so this claim should be on record—unless they have chosen to delete it.
I do not recommend Istikbal due to their poor product quality, lack of accountability for safety defects and terrible customer service. Buyers, beware.
16 March 2025
Unprompted review
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Dear Emre Ilgaz,
Thank you for sharing your experience with us. We truly regret that you are dissatisfied and understand your concerns.
Regarding the issue with your ottoman bed base, the mechanism is designed to be highly durable and safe when used as instructed. The metal frame is reinforced to withstand normal usage conditions, and it is highly unlikely to bend or break without significant force. It is important to note that the storage base should not be closed while in the locked position, as this places excessive pressure on the frame. This precaution is clearly outlined in the warranty documents and on the warning labels under the bed.
We always strive to support our customers and have offered a replacement at a significantly reduced price as a goodwill gesture, even though the warranty period has expired. We regret if our resolution did not meet your expectations, but we remain open to discussing this further to find the best possible solution for you.
If you would like to continue this conversation, please feel free to contact our customer service team. We appreciate your feedback and hope to find a resolution that works for you.
Best regards,
İstikbal Team
Great quality items and great costumer…
Great quality items and great costumer servise👌
11 March 2025
Unprompted review
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Thank you so much for your kind words! 😊 We're thrilled to hear you’re happy with both the quality of our items and our customer service. We truly appreciate your feedback and look forward to serving you again soon! 👌✨
Best regards,
Istikbal Customer Care Team
The beds were put together well and the…
The beds were put together well and the workers were nice
27 February 2025
Unprompted review
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Thank you for your feedback! 😊 We're glad to hear the beds were assembled well and that our team made a positive impression. We truly appreciate your kind words and look forward to assisting you again!
Best regards,
Istikbal Customer Care Team
The products I purchased arrived last…
The products I purchased arrived last week. We placed order 2 months ago. Interior designer Mr Murat made us a 3d drawing. The products arrived exactly as we wanted. We are very pleased and I recommend them to everyone. I especially recommend that you see the products in 3d at home before purchasing them
14 February 2025
Unprompted review
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that everything arrived just as you envisioned, and that Mr. Murat's 3D drawing helped you make the perfect choice. We truly appreciate your recommendation, and we’re happy that you’re pleased with your purchase. Looking forward to assisting you again in the future!
Best regards,
Istikbal Customer Care Team
horrible experience
horrible experience, I bought a bunk bed and one piece is broken. I have called them several times to get this sorted but they keep delaying it or avoiding calls. horrible customer service! unacceptable.
26 December 2024
Unprompted review
Quick delivey & great service
We purchased king size bed and two single size beds and a two seater sofa. Excellent service and quick delivery to Birmingham within less than a week. Muharrem is the man behind this cool business...
6 May 2023
Unprompted review
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Thank you so much for your kind words! 😊 We're thrilled to hear you’re happy with your king-size bed, two single beds, and sofa. We're also glad the delivery was quick and smooth! Muharrem will be delighted to know he made your experience even better. We truly appreciate your feedback and look forward to serving you again!
Best regards,
Istikbal Customer Care Team
nice quality
the furniture quality is to a good standard, and mattresses are quite comfortable especially for king size.
30 April 2023
Unprompted review
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Thank you for choosing us for your furniture needs! We're delighted to hear that you love your new pieces. Please let us know if there's anything else we can do for you :)
Definitely stay away
We purchased a mattress and a base from this company. The mattress we received turned out to be faulty, so we returned it. The main manufacturer in Turkey claimed it was a factory defect. However, they did not honor the gift voucher they provided us. Definitely stay away; it poses a risk of losing your money.
29 December 2023
Unprompted review
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Good afternoon Teo
Thank you for your review. I am sorry for the inconvenience the faulty mattress and base have caused. I'll give feedback to our team on your experience to the relevant personnel within our retail team so that we can review our processes and improve in the future.
I am glad you managed to get a voucher. I shall inform the team and contact you to settle this issue.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Harun from the Istikbal UK team
Faulty items and nobody cares
Faulty items and nobody cares. They suggest procedures that aren't compliant with the UK Consumer Rights Act, such as charging 20% to return faulty items within 30 days. They say we can repair but they never get back to you. No customer service. The corporate Istikbal headquarters export department didn't get back to us, either. I am stuck with a faulty bed and sofa. No remedy offered. Going down the legal route as they left me no choice.
1 July 2023
Unprompted review
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Good evening Meltem,
Thank you for your review. In response to your review, we want to address the concerns raised regarding our policies and service.
Our policy clearly states: "If there is an issue related to a faulty product, the part will be either repaired or replaced as soon as possible. However, the remaining balance is needed to be paid in full." Per our warranty terms, this clause demonstrates our commitment to promptly and effectively resolving any issues with faulty items. Still, if it was the customer's fault, as was the case, the customer is responsible for payment. This doesn't go against the Consumer Rights Act, as there are exceptions depending on the circumstances and the specific terms and conditions of the purchase agreement (like these).
It's always a good idea for consumers to familiarize themselves with their rights under consumer protection laws and to contact relevant consumer rights organizations or seek legal advice if they believe their rights have been violated.
We assure you that we take our customers' satisfaction seriously and always try to work with them to find a satisfactory solution. We remain committed to resolving issues following our warranty terms and the Consumer Rights Act.
We hope this clears up any confusion and appreciate your business.
Should you need any further help or assistance, please do not hesitate to contact us.
Many thanks
The Istikbal UK team
Scam Istikbal Furnite
I ordered sofa and king size bed. When I was ordering they asked me if they building have lift. I said yes there are two lifts and I think sofa and bed can be carried in the lift. However sofa and bed did not fit in the lift and they told we cannot carry it to 8th floor. I told them my flat is on 8th floor before I ordered. They never told me to measure lift size and if items do not fit lift, we can’t carry them with stairs. They never informed me about this. To carry and setup the sofa and bed, they wanted £350 more and I had to pay. This company literally stole the money from me by lack of information and asking money for carrying items which I already paid. They are scammers and I will mention this every platform until they refund my money. They did not inform me anything and they asked money for their job I already paid for
29 April 2023
Unprompted review
Reply from Istikbal Furniture (Edmonton-Cloyton Way)
Good Afternoon Halid,
Thank you for your feedback regarding the delivery of your product. We want to clarify a few points regarding the situation.
Firstly, as stated in our terms and conditions (3rd term in the T&C), the customer is responsible for taking measurements to deliver the product. We want to address the fact that delivery to the 8th floor of a flat can be tiring for our delivery team, who must carry the (heavy) products up and down multiple times.
Secondly, we did not request payment from you regarding our delivery team carrying the products to the 8th floor. We offered to take the products back and suggested that you arrange for extra people to help lift the items to the 8th floor, as additional workforce is required for such a task.
However, you expressed your willingness to pay £100-£200 for our delivery team to bring the products to the 8th floor despite our repeated insistence that we are not charging any additional payment. You eventually arranged a separate agreement with our delivery team and paid £350 for the goods to be carried, which is between you and them and does not involve our company in any way.
We assure you that we take our customers' satisfaction seriously and always try to work with them to find a satisfactory solution.
We hope this clears up any confusion and appreciate your business.
Many thanks,
Harun
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