This review is for the hospital and the…
This review is for the hospital and the hospital staff only. The doctor performed a great job, but the staff had the worst patient care I have ever experienced. I stayed from Jan 15th (night, rolling over into the 16th afternoon), second floor.
Surgery room - as I was rolled into the room, the instruments were “prepared “ right in front of me. Two staff members with no gloves, were just opening and dumping them into the tray/bucket. The operation was about 5 hours and I was rolled into next room for recovery. I was going in and out of consciousness for about 4 hours, shaking like I’m having seizures, continually asking for extra blanket and all I heard - “what is the problem“ . Towards the end of the four hours, as I was waking up continuously, I was finally covered with a warm blanket. Once I completely woke up, still shaking, got rolled into my room at 10pm, where thank you God, my daughter was already in, because as soon as my bed was put in a place, nurse just leaves and did not check on me for hours. Again, not to go into too much details, the night was a bottomless hell. Even with my daughter attending to me, some things needed to be taken care by nurses. Waiting hours for the IV medicine bottle to be changed, the nurse would just come, I tell her I’m in excruciating pain, she just walks away mumbling ( I’m sure it was not a blessing of words) . Keep in mind, the painkillers that they give are equivalent to US Tylenol. The only thing she did to “help” me was administer medication, and to no surprise, with out any gloves. As the morning rolled in, I got served a soup and water. Made myself eat couple spoons and few sips ( nauseous from anesthesia and I don’t know what type they use, it’s just a horrible afterwards recovery from it) . The nurse comes in, don’t say a word to me, yanks my blanket, and pulls my catheter out very forcefully. Urine comes out with a splash all over me and the bed and she just covers me back and walks away. At that moment, I did not care that I was laying in my piss pool, as pain was not subsiding at all and that was least of my worries. Few moments later, my daughter got the nurse, as I need it to get up for the restroom and wasn’t sure if I could walk. Nurse comes, pulls me up, walked me to the door, closes the door behind me and immediately after I set down, I started to vomit . My daughter runs up to me, and the nurse who was still in the room , just walks away. ( that vomit was not cleaned for about 4 hours). I kept vomiting, as I could not keep anything down, at one point my daughter literally held out her hands in front of me because there were no buckets, towels, tissues. Later, we used food trays, as there was nothing else in the room. At another point, the nurse just straight shoot something into my IV line in my hand, momentarily made me vomit again.
None of the nurses wore gloves at any point and all of them reeked of smoke. Only when I was dismissed and my doctors assistant was present, the nurse put gloves on to take my IV lines out.
I understand the language barrier and I was not expecting a special treatment but a decent humanity should be present in all nurses. It’s like they enjoy making you more miserable at your most vulnerable moments. Particularly a young nurse with glasses( too bad didn’t catch her name) a butcher position would suite her more, zero empathy or professionalism.
My advice - please do your research before choosing a clinic or the hospital and do not be afraid to speak up! I was way too quiet about the things that were happening, my main goal I guess was, to survive the night and get home alive :)