Islander UK Reviews 2,568

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and engaging personalities, making the entire process enjoyable and comfortable. People are delighted with the high quality of the products, often creating beautiful and unique bags that serve as perfect souvenirs. The overall user experience is frequently highlighted as fun, relaxed, and easy to follow, with many appreciating the clear explanations and assistance provided. The various locations are also well-regarded, with consumers finding them charming and conveniently situated. However, some customers also noted a minor inconvenience regarding waiting areas, particularly for those who struggle with standing, as there wasn't always a place to sit while waiting for the workshop to begin.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Product

Clients share positive opinions on product. Customers consistently praise the bags, describing them as cute,... See more

User experience

Users describe positive interactions with the experience. Customers consistently highlight the fun, engaging,... See more

Location

People report positive experiences with the various locations. Many customers found the Edinburgh locations,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers were very happy with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience at the Islander workshop! There were so many different options to choose from and you could upgrade your bag if you wished with no fuss. Isaac was friendly and made the buildi... See more

Rated 5 out of 5 stars

This was such a fun experience and completely worth the cost! The bags were so cute and making them was fun and not that difficult! Charlotte and Ellie helped us and they were both so sweet and the vi... See more

Rated 5 out of 5 stars

My girlfriend and I were visiting Edimburgh and find our about this workshop before travelling. We looked at the colour and bag options in advance but there's plenty of time in the workshop to choos... See more

Rated 5 out of 5 stars

Such a fun experience and my purse turned out amazing! Wonderful staff and the workshop ran right on time which made it easy to plan our day.


Company details

  1. Handbags Shop
  2. Shoe Store

Written by the company

Islander® is an Edinburgh-based brand specialising in footwear and accessories. We create distinctive, beautifully crafted designs for men and women using Scotland’s finest Harris Tweed®. We have seven stores in Edinburgh, and one in St. Andrews. Please see a list of our locations below. Islander Flagship - 95 West Bow, EH1 2JP Islander Workshop - 42 Candlemaker Row, EH1 2QE Islander 54 - 54 Candlemaker Row, EH1 2QE Islander Cafe - 37 Marshall Street, EH8 9BJ Islander Canongate - 6 Sibbald Walk, EH8 8FT Islander Arches - Arch 10, East Market St, EH8 8FS Islander Stockbridge, 63 Raeburn Place, EH4 1JF Islander St Andrews - 120 Market St, KY16 9PD. The Islander Handbag Experience offers customers to create their very own bespoke Islander Satchel, during our 1-hour workshop, now open 5 locations in Edinburgh: Islander Workshop - 42 Candlemaker Row, EH1 2QE Islander 54 - 54 Candlemaker Row, EH1 2QE Islander Cafe - 37 Marshall Street, EH8 9BJ Islander Canongate - 6 Sibbald Walk, EH8 8FT Islander Arches - Arch 10, East Market St, EH8 8FS And also in St Andrews.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Worth it!

Isaac and Ella were phenomenal. It was our first time at the workshop and it is everything we thought it would be. Absolutely worth it!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect for a gift

Took my mum to Edinburgh Candlemaker Row today for her 60th birthday present. We were blown away with the variety and choices to build your own bag. The girls taking the group today were so friendly and helpful (Elly and Beth). We met lovely ladies at our table as well and all had a great laugh. Highly recommend the experience and we are both so pleased with our new bags.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Hilarious Host, Great Fun

My friend and I had such a fun time choosing and designing our own bags. Our host, Chris was hilarious. He had us cackling as we worked on the bags. Loved his humor, his helpfulness, and his overall charm. The experience overall was very fun and we both love the bags we ended up with - would recommend!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

What a fun way to spend an hour

What a fun way to spend an hour! Ellie and Beth were fantastic—so patient and kind, even with a room full of women from all over the world. The bag assembly was surprisingly easy, and they were both incredibly helpful whenever anyone needed guidance. I highly recommend this experience if you’re visiting Edinburgh!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Great host

Great host. Chris was brilliant. Great chat throughout the workshop and made us laugh. Made the whole experience fun!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Chris, Mia, and Connor were amazing! Great experience! Highly recommend

18 April 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Workshop with lots of stock

My experience making a bag was amazing! I was slightly worried there may be competition for colors and bags, but there was plenty of stock of all the options, and our experience leaders Cameron and Ellie were super kind and helpful. Me and my husband had an amazing time and would definitely come back!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience, Cameron and Elly were friendly and engaging.
The hardest part is picking what you want your satchel to look like! Great experience and high recommend.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Incredible

What an incredible and memorable workshop to create a beautiful and practical souvenir from Scotland. Ellie and Cameron at the Candle Maker Row store were amazing. So knowledgeable and funny. We felt comfortable immediately and they stepped us through the creation seamlessly. Would recommend and would do again!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Jane and Caitlin Fabulous

Jane and Caitlin were absolutely fantastic hosts. Very welcoming and made sure everyone was able to put the parts together. A really lovely experience even for those coming along solo. Thank you so much for my awesome bag xx

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best!!

This experience didn’t disappoint. It’s everything I hoped for and more. With Jane at the helm, Kaitlin and Anna rounding out our experience it was nothing short of perfection!

17 April 2026
Unprompted review

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