The Key thing if you get some problems is how they respond. The phone line is busy and i got nowhere there but only line kicks in really well and resolved everything for me So i can only recommend.... See more
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Review summary
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Reviews shaping this summary
Very poor customer services. Never answer calls poor responses to email and when they did no mention of my struggle to get in touch. We did get the bike but when it wasn’t tracking they offered no hel... See more
Excellent customer service.bettie specifically has been great. After ordering a scooter and changing my mind about the model i chose, Bettie stopped my order processing any further and refunded my pu... See more
This is by far the best company to buy your scooters e-bikes or anything . Absolutely brilliant customer service . I’m not saying this just from my tongue rather I’m speaking from experience . They tr... See more
Company details
About isinwheel.co.uk
Written by the company
Welcome to isinwheel
Isinwheel was created with one belief in mind: urban mobility should be smart and fun.
Driven by intelligent technology, we design electric scooters and e-bikes that make city travel more efficient, convenient, and easy to enjoy. At the same time, we focus on stylish design and engaging ride experiences, turning everyday journeys into moments of freedom and joy.
At Isinwheel, we make moving through the city smarter—and every ride more fun.
Contact info
3 SPRING ROAD SMETHWICK, B66 1PE, WEST MIDLANDS, United Kingdom
- +441563638328
- support@isinwheel.co.uk
- isinwheel.co.uk
3.5
Average
695 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a purple scooter only for a…
Ordered a purple scooter only for a green one to arrive. Requested a refund and instead informed I would receive a helmet and a partial refund only I haven’t received the helmet or refund, this was promised weeks ago.
22 December 2025
Unprompted review
Reply from isinwheel.co.uk
Dear Customer,
We truly appreciate you taking the time to let us know about your recent experience. We are sorry to hear that it did not meet your expectations, and we want you to know your feedback is essential in helping us improve.
In order for us to better understand and resolve the situation, could you please share the following information through our support request form:
・ Your order number or account email
・ When the issue occurred
Once received, our team will:
Begin an internal review with the relevant departments right away
Keep you updated on the progress until the matter is resolved
Apply the findings to strengthen our service going forward
At isinwheel, our goal is to provide you with a smooth and worry-free experience. We will continue working closely with you through your preferred contact method until this is fully resolved.
Thank you again for bringing this to our attention. Your input makes a real difference in helping us improve and serve you better.
Warm regards,
isinwheel Customer Care Team
S10max motor.Done well to complete my order.took…
Done well to complete my order.Took longer than usual to arrive as I placed order in a public holiday.
7 January 2026
Excellent product
Order was delivered on the 9/01/26 at 7:30pm.
Apart from the delay in delivery I am very happy with the walk pad/treaadmil delivered.
Its an excellent product and we have already started using it. We love it. Thank you.
7 January 2026
Reply from isinwheel.co.uk
Dear Customer,
We truly appreciate you taking the time to let us know about your recent experience. We are sorry to hear that it did not meet your expectations, and we want you to know your feedback is essential in helping us improve.
In order for us to better understand and resolve the situation, could you please share the following information through our support request form:
・ Your order number or account email
・ When the issue occurred
Once received, our team will:
Begin an internal review with the relevant departments right away
Keep you updated on the progress until the matter is resolved
Apply the findings to strengthen our service going forward
At isinwheel, our goal is to provide you with a smooth and worry-free experience. We will continue working closely with you through your preferred contact method until this is fully resolved.
Thank you again for bringing this to our attention. Your input makes a real difference in helping us improve and serve you better.
Warm regards,
isinwheel Customer Care Team
Faulty handkebars
The scooter is faulty we have asked you too contact us by email or phone . We have calked your 03330 banner hyat bo answer ar all.. yoyr obviously don't care. And my child is ery upset.. so a big thanks for nothing. Quality is not as stated . And there customer service is just beyond horrible.. these scooters are dreams for teenagers.. they havd taken thos dream away from my son. Hours of scouring the beat scooter.. and all the hype.. they have let my kid down big time .. shame on them not even bothering to follow up on my kids fun....and my money dosent matter to me .. bit it does to them..
25 December 2025
Reply from isinwheel.co.uk
Dear Customer,
We truly appreciate you taking the time to let us know about your recent experience. We are sorry to hear that it did not meet your expectations, and we want you to know your feedback is essential in helping us improve.
In order for us to better understand and resolve the situation, could you please share the following information through our support request form:
・ Your order number or account email
・ When the issue occurred
Once received, our team will:
Begin an internal review with the relevant departments right away
Keep you updated on the progress until the matter is resolved
Apply the findings to strengthen our service going forward
At isinwheel, our goal is to provide you with a smooth and worry-free experience. We will continue working closely with you through your preferred contact method until this is fully resolved.
Thank you again for bringing this to our attention. Your input makes a real difference in helping us improve and serve you better.
Warm regards,
isinwheel Customer Care Team
Vachilds E scooterlue for price great service and…
Value for price great service and brilliant product definitely value for money good quality item
10 December 2025
Great value product
Bought the walking pad with handle. Great product and doesn’t look bulky and speeds goes up to 10mph. Thank you
5 January 2026
Purchased both escooter and send…
Purchased both escooter and send charger no problems with either other than delivery of scooter slow and not within the times stated when ordered.
3 November 2025
First class scooters for my boys and…
First class scooters for my boys and top class service
4 December 2025
I had an extremely poor experience with…
*The company are now blackmailing me into taking this review down and will not give me my full refund unless I do so*
I had an extremely poor experience with this company. The scooter arrived damaged, missing essential parts including the charger and the bolt for the accessories, and had a sharp piece of plastic protruding, making it unsafe to use. Despite repeatedly acknowledging the issues and stating that a refund would be offered, I have now spent around eight emails going back and forth with them attempting to persuade me to purchase the missing accessories and charger myself, which is not what I paid for. This has been frustrating, time-consuming, and unacceptable. I would strongly advise others to avoid this company at all costs. It’s been two weeks now and I’m yet to have a refund or information about how to return the unusable product.
7 January 2026
Reply from isinwheel.co.uk
Dear Customer,
We truly appreciate you taking the time to let us know about your recent experience. We are sorry to hear that it did not meet your expectations, and we want you to know your feedback is essential in helping us improve.
In order for us to better understand and resolve the situation, could you please share the following information through our support request form:
・ Your order number or account email
・ When the issue occurred
Once received, our team will:
Begin an internal review with the relevant departments right away
Keep you updated on the progress until the matter is resolved
Apply the findings to strengthen our service going forward
At isinwheel, our goal is to provide you with a smooth and worry-free experience. We will continue working closely with you through your preferred contact method until this is fully resolved.
Thank you again for bringing this to our attention. Your input makes a real difference in helping us improve and serve you better.
Warm regards,
isinwheel Customer Care Team
Fantastic
Fantastic. I had numerous questions about the product and was answered almost immediately. My child loves the scooter.
1 December 2025
Good Quality Scooter
The scooter arrived on time and is very good quality. One star taken off, as initially part of the order did not arrive (a waterproof bag which was to be included free when ordering the scooter) however a replacement item was arranged from the company and has now been received.
2 December 2025
Unprompted review
Reply from isinwheel.co.uk
Dear Customer,
We truly appreciate you taking the time to let us know about your recent experience. We are sorry to hear that it did not meet your expectations, and we want you to know your feedback is essential in helping us improve.
In order for us to better understand and resolve the situation, could you please share the following information through our support request form:
・ Your order number or account email
・ When the issue occurred
Once received, our team will:
Begin an internal review with the relevant departments right away
Keep you updated on the progress until the matter is resolved
Apply the findings to strengthen our service going forward
At isinwheel, our goal is to provide you with a smooth and worry-free experience. We will continue working closely with you through your preferred contact method until this is fully resolved.
Thank you again for bringing this to our attention. Your input makes a real difference in helping us improve and serve you better.
Warm regards,
isinwheel Customer Care Team
I ordered a purple scooter for my…
I ordered a purple scooter for my daughter as a gift for Christmas, which she really wanted. On Christmas Day when she opened the box the scooter was the wrong colour, it came green and black. So disappointed with the service, (literally had one job) and got it wrong. Wouldn’t recommend
17 December 2025
Unprompted review
Reply from isinwheel.co.uk
Dear Customer,
We truly appreciate you taking the time to let us know about your recent experience. We are sorry to hear that it did not meet your expectations, and we want you to know your feedback is essential in helping us improve.
In order for us to better understand and resolve the situation, could you please share the following information through our support request form:
・ Your order number or account email
・ When the issue occurred
Once received, our team will:
Begin an internal review with the relevant departments right away
Keep you updated on the progress until the matter is resolved
Apply the findings to strengthen our service going forward
At isinwheel, our goal is to provide you with a smooth and worry-free experience. We will continue working closely with you through your preferred contact method until this is fully resolved.
Thank you again for bringing this to our attention. Your input makes a real difference in helping us improve and serve you better.
Warm regards,
isinwheel Customer Care Team
Reply from isinwheel.co.uk
Dear Customer,
We truly appreciate you taking the time to let us know about your recent experience. We are sorry to hear that it did not meet your expectations, and we want you to know your feedback is essential in helping us improve.
In order for us to better understand and resolve the situation, could you please share the following information through our support request form:
・ Your order number or account email
・ When the issue occurred
Once received, our team will:
Begin an internal review with the relevant departments right away
Keep you updated on the progress until the matter is resolved
Apply the findings to strengthen our service going forward
At isinwheel, our goal is to provide you with a smooth and worry-free experience. We will continue working closely with you through your preferred contact method until this is fully resolved.
Thank you again for bringing this to our attention. Your input makes a real difference in helping us improve and serve you better.
Warm regards,
isinwheel Customer Care Team
Fast delivery scooters are amazing…
Fast delivery scooters are amazing especially the gt4 what a beast it is thanks guys
14 December 2025
Unprompted review
I would very highly recommend this company
I would very highly recommend this company. They are absolutely amazing to deal with and So efficient and helpful. So nice to deal with such a good company. Well done Isinwheel for such great customer service
5 December 2025
Unprompted review
Had a issue with order but sorted it straight away
I ordered a electric scooter which when it arrived was the wrong one. I emailed them and explained the situation. They replied very quickly and have messaged me daily to keep me updated. The issue has now been sorted and im very happy with the customer service and how quickly they sorted this. Will definitely be buying again and will also recommend to other thanks
12 December 2025
Unprompted review
Good customer service
Wrong item received in error, issue resolved via customer service with a satisfactory outcome.
17 December 2025
Unprompted review
Been riding the e-bike to the gym and…
Been riding the e-bike to the gym and back. The big tires make the ride super smooth. I go a few days without charging it, really convenient.
15 December 2025
Bought a gt1 and sent a s-nova pro
Bought from them a year ago. The scooter was very good came straight away so thought id upgrade. Having bought a different scooter for my daughter I was please to find that they sent me a more expensive scooter. The scooter in fact is far superior to the one I bought. God knows if they were low on stock or what have you but the scooter I receive was in fact top quality. The s-nova scooter is a great bit of kit
27 November 2025
Unprompted review
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