Isabelle Mode Reviews 418

I had a horrible experience where I ordered 2 light fixtures and they sent the wrong sizes. Instead of offering to allow me to return them free of charge they said they were international and would not be covering return shipping expenses. This is poor customer service. The light fixtures are still sitting in my garage not being used. This is unlawful.

No contact with the seller. I've been sending countless emails for a month, wanting to return the product. The website states 30 days for returns, so how can I do that if the seller doesn't respond?

I bought smart glasses from their website and instead of maximum 8 day i had to wait oner 3 weeks for the delivery. During the 3 weeks I contacted them 3 times via email and got a responce saying to be patient and praising that the glasses are really good and i wont be disappointed. After over 3 weeks of waiting patiently it finally arrived only to know the glasses were not worth buying. They didn't come in a case and were just wrapped in a bubble wrap. The glasses are hard to focus specially not safe for driving despite advertising that it's suitable for all vision requirements. Now that I want to return the glasses with in the return policy the company has blocked all of my emails. I have send 4 emails and all 4 emails are undelivered. DO NOT buy from Isabelle-mode. They are dodgy.

I purchased a Waldorf Doll from Isabelle Mode as a present for my first grandchild who is due in the summer. I picked a Waldorf Doll as they are hand made with soft woolen hair and clothes and they have all natural, soft materials inside and covering the body and while they are all individually made, those making them are meant to follow the pattern and style of clothes, etc, as each doll has a different name and style. What I received from Isabelle Mode was a hard plastic doll (face & body) and had only slightly similar clothing. This was not the doll which was advertised, in description and photos, as a Waldorf Doll is a known type of doll, and people purchase them as they are soft and natural, not plastic. I emailed the company to complain and asked for a refund, however they will not cover the cost of the return of the doll, as they say it is the policy of the customer to pay same. When I pointed out that the only reason I was returning the doll, was because they had falsely advertised the doll, therefore the cost of return should be paid by the company, they are still refusing to cover the return cost.

PLEASE PLEASE DO NOT USE!!!! I bought a dress that is such poor quality, very little resemblance to the online photo and did not fit. Have been trying to contact them for a refund but now appears their website is not working or they've gone offline.

Everything was perfect.

Poor quality of products, ordered blazer, customer service on low level , replying one time per few days, now ignoring, want to return the item, no procedures, waste time and money, AVOID !!Very disappointing…

Dependable and trustworthy service.

Jumper arrived, NOT cashmere but POLYESTER!!! described as cashmere. No
Labels for size, maker or fabric content on this garment which is contrary to EU legislation. Item arrived directly from CHINA…

Item was NOT as described!! Very roughly sewn up too! BEWARE of this company!!

Bought some canvas pumps/shoes. Rubbish quality. Seller claims the pumps I bought have orthopaedic support - they have nothing of the sort and are made of cheap materials. Sizing is too small. Shoes came in a plastic bag not a box and delivery took over 2 weeks. And they were not cheap.
Avoid!

Ordered a pair of glasses on 9th March from their Denmark branch and still awaiting delivery despite emailing them 4 times. Very bad customer service and no indication from them when my paid product will be delivered. Despite asking for a refund they keep telling me not to worry. How would you feel.if this happened to you?

Shoes not as described. Shipped from China so took time to arrive.
Cheap quality and not as per the advert.
Avoid.

Customer service is very polite, but it took them about 48 hours to reply to my email. They completely solved my issue, but a live chat feature on the website would be much more convenient.

My order tracking link didn't update for the first 48 hours, which made me a little nervous since it was my first time ordering here. However, the clothes arrived safely and the quality is genuinely premium.

Didn’t expect much from this sweater but it surprised me. It’s soft straight on the skin and not itchy at all. Wore it twice already and it still looks fresh.

The fabric of the women's trousers is fantastic, but they run quite long for someone who is 5'3". I had to get them hemmed at the tailor, but now they fit like a glove and look amazing.

The Rachel handbag is beautiful, but it is slightly larger in person than I imagined from the pictures. It’s still fantastic for carrying my laptop and daily essentials, so I'm happily keeping it.

The classic wool cardigan is very warm. Because it uses real wool, it had a slight natural scent right out of the packaging. I just aired it out on my balcony for a day and it’s perfectly fine now.

I ordered the Cecilia tote bag and the design is incredibly classy. The outer shipping box arrived a bit dented from the courier, but thankfully the bag inside was well-protected and undamaged.