Finally, 100% in CUSTOMER CARE goes to ... drum roll please 🥁Taylor from Customer Relations ✨ Taylor took the time to listen, care, understand and most importantly show kindness. We had a query in r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... See more
Company replied
The guys were great very understaning when my card decided to malfunction at the end of the job. Both the guys were very well mannered polite, they were very clear with the process and the cost.... See more
Company replied
Mustafa, was absolutely incredible. He walked me through step-by-step. His explanations were explicit. Mustafa is an absolute gentleman and your company should be very proud to be one of your crew.
Company replied
4.7
Excellent
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Matt was very friendly and kept me…
Matt was very friendly and kept me informed of the progress and what options were available to me. He was very professional throughout his stay and I was more than satisfied with the whole experience.
7 August 2026
Unprompted review
Reply from Irwinsplumbing
Hi Joseph, thank you for your fantastic 5-star review! We're so pleased to hear Matt provided such a friendly and professional service. It's great to know he kept you informed throughout the job and clearly explained the options available to you. We're delighted that you were so happy with the overall experience, and we'll be sure to pass your kind words on to Matt. Thank you for choosing Irwin's Plumbing
Reply from Irwinsplumbing
Hi Aaron, thank you for your fantastic 5-star review! We're so pleased to hear you found our team member friendly, polite, and professional, and that you were happy with the work completed. We really appreciate your kind words and thank you for choosing Irwin's Plumbing. We look forward to helping you again whenever you need us!
Irwins Plumbing/Master Trades
Hi all,
I hope this review is pinned top of the list because I worked for the organization that this plumbing brand falls under. The company being: Master Trades Network (Look them up) AI Website
They advertise jobs under Irwin's plumbing and they use that brand for plumbing operations, as someone that worked in their head office it is not run professionally in my honest opinion and I strongly advise to stay away from doing business with Irwin's Plumbing as they have a history of doing this under different plumbing names.
If i could say more I would but not trying to get myself into trouble, regardless stay away
Edit: They tried to flag my review as "defamatory" but regardless it was my experience. Dont take this review down, also trying to spam 5 star reviews which I am under the assumption are botted reviews
7 August 2026
Unprompted review
Severe over quoting
This was a non-emergency scheduled visit from business operating as Irwins Plumbing but invoicing under NStream Plumbing . The Plumber, was courteous and let me know of this arrival time prior to the visit. I required four mixers taps to be replaced, and an external tap washer to be replaced. I supplied the tapwear. The quote for this work was $3700. It is unbelieveable and disrespectful to attempt to quote at this price. This work should take between 1-2 hours maximum and cost $200-400. When I declined the quote, the plumber put his manager on the phone and tried to pressure for a sale at $2400. I declined this as well. The call out fee was $140, I was happy to pay it to send them on their way.
When asked why the quote was so high, the office based customer service rep said that they work on a fixed price servicing model, and that may not benefit all people, especially those with low amounts of work. I believe if they use a fixed price model, then I don't see the need for them to come out and quote as it is not customised to the work you actually require. The quote contained the full replacement of 4 mixers and replacement of the external tap. Odd, considering I supplied the tap wear and washer replacement.
The customer service rep, who responded after my initial review was professional, compassionate, and reasonable, offered a refund of the call out fee. I have declined that offer because it was conditional that I cease writing reviews and consider the matter resolved. I don't consider this resolved at all.
14 July 2026
Unprompted review
Absolute scammers
Absolute scammers. Was quoted $4.8k to replace 3 toilet inlet/outlet valves that included a lifetime guarantee. We were told by the “compliance manager”/senior on the phone that we wouldn’t get better value elsewhere. We ended up paying the call out fee of ~$150, but proceeded with another plumber that did the entire job for $210. This profile must be full of fake reviews - there is no way an unethical business like this receives a rating anything beyond 1 star
6 July 2026
Unprompted review
Matt was very professional and…
Matt was very professional and explained all my options.
6 August 2026
Unprompted review
Reply from Irwinsplumbing
Hi Chris, thank you for your fantastic 5-star review! We're so pleased to hear Matt provided professional service and took the time to explain all your available options clearly. We believe in keeping our customers informed so they can make the best decision for their needs, and it's great to know Matt delivered that experience. We'll be sure to pass your kind words on to him. Thank you for choosing Irwin's Plumbing
Wade and Tim leaking bathroom
Wade and Tim did an amazing job. Quick, efficient and a great result for the work they completed.
Excellent work lads and I will be coming back for this duo.
5 August 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for your amazing 5-star review, Hinerangi! We're thrilled to hear Wade and Tim delivered such quick, efficient service and achieved a great result for you. It's fantastic to know they made such a positive impression that you'd request them again in the future. We'll be sure to pass your kind words on to both of them—they'll really appreciate the recognition. Thank you for choosing Irwin's Plumbing, and we look forward to helping you again whenever you need us.
I am alway's very honest with with my…
I am alway's very honest with with my review's. I found Matt very friendly and competent and thorough with his work. I have no hesitation in recommending Irwin's Plumming, very happy with the service.
4 August 2026
Unprompted review
Reply from Irwinsplumbing
Hi Deb, thank you so much for your wonderful 5-star review! We really appreciate you taking the time to share your honest feedback. It's fantastic to hear Matt provided friendly, thorough, and professional service and that you were so happy with the experience. Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to Matt. Thank you for choosing Irwin's Plumbing—we're always here whenever you need us!
Very knowledgeable and extremely…
Very knowledgeable and extremely helpful, walked us through the options and pros and cons, took a lot of the stress out of the whole process! Definitely recommend!
1 August 2026
Unprompted review
Reply from Irwinsplumbing
Hi Vlad, thank you for your fantastic 5-star review! We're thrilled to hear our team was knowledgeable, helpful, and took the time to walk you through all the available options, including the pros and cons. We understand plumbing issues can be stressful, so it's great to know we were able to make the process easier and provide you with confidence in the solution. We really appreciate your recommendation and thank you for choosing Irwin's Plumbing!
Matt was awesome and fixed the problem…
Matt was awesome and fixed the problem with no issues. Really happy :)
31 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Luca, thank you for your fantastic 5-star review! We're thrilled to hear you had such a positive experience and that our team was able to fix the problem quickly and without any issues. It's great to know you're really happy with the service provided. We appreciate your feedback and thank you for choosing Irwin's Plumbing
Professional service
Professional service, explained everything, with other options included, and was very patient with my lack of time keeping.
31 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Jase, thank you for your fantastic 5-star review! We're so pleased to hear you received professional service and that everything was explained clearly, including the available options. It's great to know our team was patient, understanding, and made the process a positive experience for you. We really appreciate your feedback and thank you for choosing Irwin's Plumbing
Reply from Irwinsplumbing
Hi Joshua, thank you for your fantastic 5-star review! We're so pleased to hear you were happy with the excellent service and quality of our work. Your feedback means a lot to our team, and we really appreciate you taking the time to share it. Thank you for choosing Irwin's Plumbing
Mustafa
Mustafa, was absolutely incredible. He walked me through step-by-step. His explanations were explicit. Mustafa is an absolute gentleman and your company should be very proud to be one of your crew.
30 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Diana, thank you so much for your wonderful 5-star review! We're thrilled to hear Mustafa provided such an incredible experience. It's fantastic to know he took the time to walk you through everything step-by-step and explain the process clearly. We pride ourselves on having a team that is not only knowledgeable but also respectful and professional, so your kind words mean a lot. We'll be sure to pass your feedback on to Mustafa—he'll be delighted to hear it. Thank you for choosing Irwin's Plumbing, we really appreciate your support!
Reply from Irwinsplumbing
Hi Peter, thank you for your 5-star review! We're pleased to hear you found our service friendly and efficient. We appreciate you taking the time to share your feedback and thank you for choosing Irwin's Plumbing. We look forward to helping you again in the future!
Service well done
30 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Josh, thank you for your 5-star review! We're so pleased to hear you were happy with the service provided. We really appreciate you taking the time to share your feedback and thank you for choosing Irwin's Plumbing. We look forward to helping you again whenever you need us!
Clear quick open honest polite
30 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Mark, thank you for your fantastic 5-star review! We're so pleased to hear you experienced clear, quick, open, honest, and polite service from our team. Providing reliable communication and a positive customer experience is something we pride ourselves on. We really appreciate your feedback and thank you for choosing Irwin's Plumbing!
I was genuinely shocked by the quote I…
I was genuinely shocked by the quote I received from this company.
They wanted to charge $680 just to inspect new drainage pipework for a toilet installation, then estimated around $8,000 to complete work that, based on my professional experience, would realistically take one plumber one day, or at most two days.
I've been a licensed contract carpenter for 17 years, so I'm no stranger to construction costs, labour, or what is involved in residential building work. I understand that trades need to make a profit and that every job has variables, but this quote was so far beyond what I consider reasonable that it felt completely unjustifiable.
Charging hundreds of dollars simply to inspect the work and then proposing an $8,000 price tag for what appears to be a relatively straightforward drainage installation comes across as excessive. It left me with the impression that they were either not interested in the job or were hoping I'd accept an inflated price without question.
Needless to say, I won't be proceeding with this company, and I would strongly encourage anyone obtaining quotes to seek multiple opinions before committing. Transparency and fair pricing matter, and unfortunately, neither was reflected in my experience.
30 July 2026
Unprompted review
Blake and Cooper were awesome
Blake and Cooper were awesome. Very professional and super helpful. Great job, very happy.
30 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Lynette, thank you for your wonderful 5-star review! We're thrilled to hear Blake and Cooper provided such awesome service. It's great to know you found them professional, helpful, and that you're so happy with the job they completed. We'll be sure to pass your kind words on to both Blake and Cooper. Thank you for choosing Irwin's Plumbing
If I could give zero stars I would
If I could give zero stars I would. They quoted me over $1300 to replace a tap. I got the job done by someone else for $150. they are a total rip off.
29 July 2026
Unprompted review
Two staff are so professional and…
Two staff are so professional and explained patiently. They are helpful and effecient.
23 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Oi Li, thank you for taking the time to leave us a review. We're pleased to hear our team was professional, patient, and took the time to explain everything clearly. It's great to know you found them helpful and efficient. We appreciate your feedback and hope to have the opportunity to provide you with a 5-star experience next time. Thank you for choosing Irwin's Plumbing!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.