Finally, 100% in CUSTOMER CARE goes to ... drum roll please 🥁Taylor from Customer Relations ✨ Taylor took the time to listen, care, understand and most importantly show kindness. We had a query in r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... See more
Company replied
The guys were great very understaning when my card decided to malfunction at the end of the job. Both the guys were very well mannered polite, they were very clear with the process and the cost.... See more
Company replied
Mustafa, was absolutely incredible. He walked me through step-by-step. His explanations were explicit. Mustafa is an absolute gentleman and your company should be very proud to be one of your crew.
Company replied
4.6
Excellent
268 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Irwinsplumbing
Thanks for the great review, Georgina!
We’re glad to hear you found the service quick and easy to work with. We always aim to make the process as smooth and stress-free as possible.
Thanks again for choosing Irwins Plumbing!
Great work and very tidy
Great work and very tidy. Great customer service too.
27 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the wonderful review, Ava!
We’re so pleased to hear you were happy with the quality of the work, the tidy finish, and the customer service provided. We always aim to deliver a professional and positive experience from start to finish.
Thanks again for choosing Irwins Plumbing!
Fantastic service
27 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the fantastic review, Lin!
We’re so glad to hear you were happy with the service. Your kind feedback is greatly appreciated by the whole team.
Thanks again for choosing Irwins Plumbing!
Great hot water service
Eli from Irwin’s came quickly to the apartment for the fixing the hot water. The issues were explained well and the price great.
27 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, NM!
We’re so pleased to hear Eli was able to attend quickly and get your hot water issue sorted. It’s great to know everything was clearly explained and that you were happy with the pricing and service provided.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thank you for the great review, Nongkarn! We’re delighted to hear you found our technician helpful and knowledgeable. Providing reliable service and expert workmanship is something we take great pride in. We truly appreciate your support and thank you for choosing Irwin’s Plumbing!
Shawn was very helpful and honest
Shawn was very helpful and honest.
Very detailed and professional in his explanations.
Highly recommended
26 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the wonderful review, Vish!
We’re so pleased to hear Shaun was helpful, honest, and professional throughout the process. Taking the time to provide detailed explanations and clear communication is something we really value, so it’s great to know that stood out to you.
We truly appreciate your recommendation and thank you again for choosing Irwins Plumbing!
Very helpful and sorted out our problem.
26 May 2026
Unprompted review
Very helpful and polite and competent
Very helpful and polite and competent
25 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the lovely review, Elizabeth!
We’re so glad to hear you found the service helpful, polite, and competent. Providing friendly and professional service is always our goal.
Thanks again for choosing Irwins Plumbing!
Friendly and prompt service
Friendly and prompt service.
Great to have a tradie who left the bathroom spotless.
25 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the lovely review, Jo!
We’re so pleased to hear you were happy with the friendly and prompt service. Leaving the work area clean and spotless is something we take pride in, so it’s great to know that stood out to you as well.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the great review, Staffy Cat!
We’re glad to hear you found the service thorough, informative, and efficient. Providing clear communication and quality workmanship is always our goal.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the great review, Bron!
We’re glad to hear you found the service prompt, efficient, and easy to deal with. That’s exactly the experience we aim to provide for every customer.
Thanks again for choosing Irwins Plumbing!
Superior quality of work and friendly…
Superior quality of work and friendly service
25 May 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for the fantastic review, Michael! We’re so pleased to hear you were happy with the quality of work and the friendly service from the team at Irwin’s Plumbing. We really appreciate your support and look forward to helping you again whenever you need us.
Ryan was excellent
Ryan was excellent. Explained what he was doing and was very professional
23 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, Leonie!
We’re so pleased to hear Ryan provided excellent service and took the time to clearly explain the work as he went. Professional, transparent service is exactly what we aim for.
Thanks again for choosing Irwins Plumbing!
Good communication throughout the…
Good communication throughout the process. Friendly bloke.
23 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, Trevor!
We’re glad to hear you were happy with the communication throughout the process and found the service friendly and easy to deal with. We really appreciate your feedback.
Thanks again for choosing Irwins Plumbing!
Great and timely Service
Great service and timely and fast repair and installation! Ryan was also very knowledgeable and provided best advice based on our requirements. Between diagnosing the issue and installing a new system, it just took 3 hours on a weekend. Great service. Highly recommended!
23 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the fantastic review, Ashish!
We’re so pleased to hear you were happy with the fast and efficient repair and installation, especially getting everything sorted within just a few hours on the weekend. It’s great to know Ryan was able to provide knowledgeable advice and help guide you to the best solution for your needs.
We really appreciate your recommendation and support.
Thanks again for choosing Irwins Plumbing!
It’s been a pleasure having Cooper as…
It’s been a pleasure having Cooper as our
Plumber to rectify the issue on our leaking shower. I’m amazed that he actually discover the main problem on leaking shower and not only that, he also pointed out that there’s a leak on the water meter that we are not aware of. He did mentioned that he will be in touched with SAWater to report the leaking as he was not allowed to fix the leak himself! Thank you so much once again.
23 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for the wonderful review, Anne!
We’re thrilled to hear Cooper was able to properly identify the cause of your leaking shower and also pick up on the water meter leak that had gone unnoticed. Providing thorough and attentive service is something we take a lot of pride in, and it’s great to know Cooper kept you informed every step of the way.
We’ll be sure to pass your kind words on to him — he’ll really appreciate the feedback.
Thanks again for choosing Irwins Plumbing!
A good job but expensive
Ben was very informative and told me everything he was doing, did a great job,advised of pricing upfront, but was a lot more expensive than I thought it would be for one tap.
22 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for your feedback, Barbara!
We’re pleased to hear Ben was informative, kept you updated throughout the job, and did a great job with the repair. We also appreciate your honesty regarding the pricing and understand that plumbing costs can sometimes come as a surprise. We always aim to be transparent with pricing upfront so customers can make informed decisions before any work begins.
Thank you again for choosing Irwins Plumbing and for taking the time to share your experience.
Excellent work by Ian's plumbimg…
Excellent work by Ian's plumbimg team.They found the issue and planned to fix it with utmost commitment.
Very happy with service and highly recommended for these kind of jobs.
22 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the wonderful review!
We’re so pleased to hear the team was able to identify the issue and work through the best solution with commitment and care. Providing reliable service and quality workmanship is always our goal, so it’s great to know you were happy with the outcome.
We truly appreciate your recommendation and thank you again for choosing Irwins Plumbing!
Very efficient ,helpful and knows his…
Very efficient ,helpful and knows his job
22 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, Robyn!
We’re glad to hear you found the service efficient, helpful, and professional. It’s great to know the job was handled with confidence and care.
Thanks again for choosing Irwins Plumbing!
Really thorough and helpful service
Really thorough and helpful service. Highly recommend.
21 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for the lovely review, Susan! We’re really pleased to hear you found the service thorough and helpful. Your recommendation means a lot to our team and is greatly appreciated.
Thanks again for choosing Irwin’s Plumbing!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.