iRobust Tech Reviews 

151
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Customers consistently praise the unbeatable prices and note that the ordered camera items arrive completely brand new and exactly as advertised on the official online website. Consumers are genuinely happy with the friendly service received and the overall smooth purchasing journey. However, some customers also noted that delivery times can sometimes take significantly longer than initially promised. Some reviewers were not happy with the lack of proactive progress updates and experienced frustrating difficulties getting timely customer responses to their various inquiries regarding order shipping and tracking.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some experiencing fast and on-time... See more

Product

Customers had positive experiences with product, noting that items arrived in perfect condition and exactly... See more

Price

Customers consistently note positive experiences with price, highlighting that the rates are unbeatable and... See more

Service

Consumers find service to be positive, highlighting excellent prices and helpful representatives. Reviewers... See more

Order

People report ambiguous experiences with order, reflecting a stark division in customer feedback. While some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The camera arrived after I needed it, but at least it did arrive. As long as you understand two things: Despite the 7 day delivery stated on their website, its more like 21 days plus. Communication w... See more

Rated 4 out of 5 stars

Excellent prices and generally good service. Delivery of camera just took 'n few days longer than stated when ordered.

Rated 4 out of 5 stars

Sale person very friendly. Called him 9 days after I bought my camera online, and he assured me it is on it's way. I received it 4 days after that. Only reason for 4 stars instead of 5, is that I am s... See more

Rated 4 out of 5 stars

I am happy with the service provided, but I would have appreciated receiving updates as to when the product was going to be delivered.


Company details

  1. Camera Store
  2. Cell Phone Store
  3. Electronics Company

Written by the company

South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses


Contact info

4.1

Great

TrustScore 4 out of 5

151 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(151)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service was immaculate!

The service was immaculate!! I needed my order ASAP, the team reassured me that it would arrive and then, a team member, I think his name was Tebo or T (I forgot) he handled my order and made sure I received it on time. Thank you so much!!!!

19 February 2025
Rated 5 out of 5 stars

Canon R6 camera

I have ordered and pay for a very expensive camera. Still it was way cheaper compared to other online prices. My order was shipped on the 7th business day and I received it the very next day. I can vow for iRobust Tech to be trust worthy and for the best online prices. Happy days!

13 February 2025
Rated 2 out of 5 stars
iRobust Tech logo

Reply from iRobust Tech

Good afternoon Deen,

We hope you’re well, and thank you for taking the time to share your feedback with us.

First and foremost, we’d like to sincerely apologize for any frustration caused by the lack of communication on our part. We truly understand how important clear and timely updates are, and we are actively working on improving this to serve you better.

After reviewing your order, we see that it was placed on January 21, 2025, fulfilled on January 29, and delivered to your address on January 30. As mentioned on our website, we ask customers to allow 5–7 business days for delivery or collection. Based on this timeframe, your order was delivered on the 7th business day, which falls within our promised delivery window.

That said, we recognize that the experience may not have met your expectations, especially regarding communication. For that, we sincerely apologize and appreciate your patience and understanding. Your feedback is invaluable and will help us improve.

Thank you again for your support and trust in us. If there’s anything else we can assist you with, please feel free to reach out.

Warm regards,
The iRobust Team

Rated 5 out of 5 stars

Great result

While I was sceptical and concerned ordering online from smaller provider, the result was fantastic.

Price was considerably lower by 20%, updates were very good , delivery was within 2 weeks.

Cant believe the result. In fact this is the first time "something to good to be true" was exactly as advertised.

29 January 2025
Rated 5 out of 5 stars

Thank you for great service and product.

I had an excellent experience purchasing a camera. As soon as they opened after the festive season, I received an email update from Thebe about my order and when it was shipped. I received my new camera the day after. Everything is perfect, and it is sealed in its box. I did my research before buying, and the prices are unbeatable, too.

20 January 2025
Rated 3 out of 5 stars

When I ordered

When I ordered, the item was in stock with a 5-7 day shipment period. To my surprise, the item had to be ordered and took a long time to arrive. Also, at some point noone was responding to the questions that I was asking regarding delayed delivery.

17 December 2024
Rated 3 out of 5 stars

Always keep the client informed

I am extremely satisfied with the product that I have purchased. It was decently priced. There was quite a delay in the delivery of the item (order was confirmed on 28/11 and I only received it on 13/12). I wouldn't have mind the delay if I was regularly updated on the obstacles in the process.

28 November 2024

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