Been using IQ doctor for 4 months now. Ordering Mounjaro weight loss pen. With very easy menus to follow on web site. Once ordered they keep you informed as order is processed and then out for deliver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Each staff I interacted has been very knowledgeable and helpful; with right amount of friendly as well as professional attitude. This was the case with both customer service and assessing/prescribin... See more
Company replied
This is a first that a company asks questions before dishing out medication like sweeties and that I feel makes me feel safe as a patient. I was asked a few questions which rightly so they needed to a... See more
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Great company. Medication ordering was very straight forward - all documents easily uploaded and order processed and dispatched quickly. No issues with delivery or packaging. I will probably switch su... See more
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Company details
- Online Pharmacy
- Blood Testing Service
- Fitness and Nutrition Service
- Home Health Care Service
- Pharmacy
- Wellness Center
Written by the company
IQ Doctor is an online Doctor and Pharmacy service, that is fully authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online, and registered with the General Pharmaceutical Council (GPhC) as an Internet pharmacy. Simply select the condition you require treatment for, complete an online consultation, and place your order; our pharmacy will send your medication to you anywhere in the UK. We have a range of treatments, which include erectile dysfunction, hair loss, weight loss, sexual health, women's health, children's health, and health tests.
Contact info
123-131 Bradford Street, B12 0NS, BIRMINGHAM, United Kingdom
- 0121 679 9794
- help@iqdoctor.co.uk
- iqdoctor.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Thorough and easy review process
Thorough and easy review process. Response to emails promptly.
Delivery very quick.
14 August 2026
Reply from iQ Doctor
Hi Anne,
Thanks for the 5 stars.
Really pleased to hear you found the review process thorough and easy and that our team responded promptly with quick delivery to follow.
That is exactly the kind of experience we aim to provide.
Appreciate you taking the time to share your feedback.
Best regards,
Leo
Didn’t receive order you told me it was…
Didn’t receive order you told me it was delivered at wrong address still waiting 2 weeks later. I would like to thank you for your response to my review. And also telling all that read reviews what I ordered even tho that’s private. Will never use iQ doctor again
7 August 2026
Reply from iQ Doctor
Hi Wayne,
Thanks for your review. We completely understand your frustration, and we are sorry for the delay.
We have already submitted the investigation with the courier and are working to get this resolved. As we discussed on the phone today, we offered to help with the cost of a new order as a goodwill gesture, but you kindly decided to wait for the investigation outcome, which we respect.
We really appreciate your patience and understanding. We are here to help if you change your mind or need anything in the meantime.
Best regards,
Leo
speed and convenience
11 August 2026
Reply from iQ Doctor
Hi David,
Thanks for the 4 stars.
Really glad to hear you found the service speedy and convenient; that is exactly what we aim for.
If there is anything we could have done to make it a 5-star experience, we would love to hear your feedback.
Thanks for choosing us.
Thanks,
Leo
Reply from iQ Doctor
Hi Mr Mcintyre,
Thanks for your review and we are sorry to hear the treatment did not meet your expectations.
For treatments of this nature, effectiveness can sometimes vary depending on a number of factors. We would really like the opportunity to look into this further for you and see if there is anything we can do to help.
Please feel free to give us a call on 0121 752 7584 or email us at help@iqdoctor.co.uk so we can discuss your experience in more detail.
Thanks,
Leo
Fab and reliable 24 hour service
Fab and reliable 24 hour service, with next day delivery.very happy.
13 August 2026
Reply from iQ Doctor
Hi Tyres,
Thanks for the 5 stars.
Really pleased to hear you found us fab and reliable and that the next-day delivery hit the mark.
Appreciate you taking the time to share your experience.
Thanks,
Leo
Reply from iQ Doctor
Hi John,
Thanks for the 5 stars.
Glad to hear you found the service and delivery efficient; that is exactly what we aim for.
Appreciate you taking the time to leave a review.
Thanks,
Leo
Easy to order good price and kept well…
Easy to order good price and kept well informed of the progress of the order.
13 August 2026
Reply from iQ Doctor
Hi Mrs Cumberland,
Thanks for the 5 stars.
Really pleased to hear you found the ordering process easy, the pricing good, and that you felt well informed throughout.
We really appreciate you taking the time to share your feedback.
Thanks,
Leo
Happy customer
Prompt replies to emails. Orders delivered on time with well packaged products. Solid company
12 August 2026
Reply from iQ Doctor
Hi there,
Thanks for the 5 stars and the great feedback.
Glad to hear you were happy with the prompt replies, on time deliveries, and packaging. That is exactly the level of service we aim for.
Appreciate you taking the time to leave a review.
Thanks,
Leo
Professional and helpful
I ordered a product and by mistake put it on repeat. It was delivered quickly. when i realised i had it on repeat i e. mail to ask for it to be cancelled they refunded my money and cancelled the repeat. Alll settled professionally and quickly.
13 August 2026
Reply from iQ Doctor
Hi Christine,
Thanks for the 5 stars.
Really glad to hear we could sort out the repeat order mix up quickly and professionally. That is exactly what we are here for.
Appreciate you sharing your experience.
Thanks,
Leo
Reply from iQ Doctor
Hi there,
Thanks for the 5 stars.
Glad to hear everything was all good as usual—consistency is what we aim for.
Appreciate you taking the time to leave a review.
Thanks,
Leo
Awful company
Awful company, didn’t receive order, requested a refund and never heard back, went through my bank for a chargeback and they haven’t heard from the company so I have to wait 45 days for them to legally be able to take action. AVOID!!!
1 July 2026
Unprompted review
Reply from iQ Doctor
Hi Elaine,
Thanks for your review, and we are sorry to hear about your experience.
We can see from our system that your order was refunded on 28 July 2026. We understand how frustrating the chargeback process can be and apologise for any confusion or delay in communication.
If you would like to discuss this further, please give us a call on 0121 752 7584 or email us at help@iqdoctor.co.uk and we will be happy to help.
Thanks,
Leo
There very good keeps me erect for over 3 hours my partner extremely happy
Been able to get and keep a erection for over 3 hours my partner very satisfied
3 August 2026
Reply from iQ Doctor
Hi Anthony,
Thanks for the 5 stars and for sharing your feedback.
Thanks,
Leo
Reply from iQ Doctor
Hi Gareth,
Thanks for the 5 stars.
Really glad to hear you had a great experience with our customer service team.
Appreciate you taking the time to leave a review.
Thanks,
Leo
Weight loss medication
Ordering of medication is stress free and delivered safely and quickly.
7 August 2026
Reply from iQ Doctor
Hi Beverley,
Thanks for the 5 stars.
Really pleased to hear you found the ordering process stress free and the delivery safe and quick; that is exactly what we aim for.
Appreciate you sharing your experience.
Best regards,
Leo
Monitoring.
IQ doctor monitor you very regularly and if I have a problem or issue I know they are there to help.
7 August 2026
Reply from iQ Doctor
Hi Liz,
Thanks for the 5 stars.
Really glad to hear you feel well supported and looked after—that is exactly what we aim for. Knowing we are there when you need us is what matters most.
Appreciate you taking the time to share your feedback.
Best regards,
Leo
Reply from iQ Doctor
Hi Mark,
Thanks for the 5 stars.
Glad to hear you found the service good and efficient—that is what we aim for.
Appreciate you taking the time to leave a review.
Best regards,
Leo
Reply from iQ Doctor
Hi Amina,
Thanks for the 5 stars.
Really pleased to hear you found everything simple and straightforward—that is exactly how it should be.
Appreciate you sharing your experience.
Best regards,
Leo
Photos excepted straight away from pen…
Photos excepted straight away from pen arrived quickly after that
12 August 2026
Reply from iQ Doctor
Hi Lauraine,
Thanks for the 5 stars.
Glad to hear your photos were accepted quickly and your pen arrived soon after. That is the smooth process we aim for.
Appreciate you sharing your experience.
Best regards,
Leo
Very easy to use. Competitive prices.
Very easy to use with competitive prices.
Delivered very quickly.
Very happy with the service.
One small thing.
Would be nice to have a "re-order" button on the previous orders page.
12 August 2026
Reply from iQ Doctor
Hi Steve,
Thanks for the 5 stars and for the helpful suggestion.
Really glad to hear you found the service easy to use, competitively priced, and quick. That is great to know.
We also really appreciate the re-order button idea—that is a smart touch and we will certainly feed that back to the team for consideration.
Thanks again for taking the time to share your feedback.
Best regards,
Leo
Reply from iQ Doctor
Hi Michelle,
Thanks for the 5 stars.
Really glad to hear you found the team both professional and caring, that is exactly what we strive for.
Appreciate you taking the time to leave a review.
Best regards,
Leo
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