Made my first payment using these guys recently. Good portal, well laid out, easy to use. Payment charged to card as scheduled and payment remitted to my insurer on time. Good communication along th... See more
Company replied
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See what reviewers are saying
Simply amazing! Level of service provided by CSO and processing team is so rare to find! Very prompt and precise advise given. Constant updates via email and wonderful follow up services so f... See more
Company replied
I’ve been using iPayMy for a while now, and I keep coming back because their rates are better than other platforms I’ve tried. Their customer service team is also fantastic — they genuinely care about... See more
Company replied
Feels cheated to have made payment via ipaymy in hopes of accruing miles only to be informed there is a "system glitch" and code used was identified by Citibank to be for Real Estate Agents and Mana... See more
Company replied
Company details
About ipaymy
Written by the company
Use your credit card to pay your biggest expenses including rent, salaries and invoices to earn credit card points and rewards like never before, while improving your cashflow.
On-Time Payment Guarantee
Your payment is always made On-Time, or it's on us!
We understand that the payments you make on ipaymy are of a sensitive nature. ipaymy processes thousands of payments for our customers and we guarantee your recipient will receive the payment on the scheduled date.
If in the unlikely event we fail to deliver your payment on time, ipaymy will completely refund the fee for the affected payment AND the fee for your next payment of equal value will be waived.
Contact info
138 Robinson Road, 068906, Singapore
- support@ipaymy.com
- ipaymy.com
4.3
Excellent
471 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good first experience with iPayMy
Setup was straight forward and the job was executed on time. Absolutely happy with the experience.
20 August 2024
Reply from ipaymy
Hi Lawrence,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Our team is more than happy to know that you find our platform easy to schedule a payment and that the transaction was smoothly processed.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
I recently made used of ipaymy to pay car loan
I recently made used of ipaymy to pay for my car loan, the staff - Jia asked me for monthly invoice which I don't have because it was a hire purchase and I was only given a fixed card so I took photo of the card to submit it upfront when I make the payment. After clearing this question, Jia asked me why I pay more than the monthly amount, I have to explain I have underpaid previous mth so pay this month. Why do I have to answer so many questions to make a pay out?? I am really puzzled why I cannot pay more amount to settle my car loan, example if I get bonus or I have to travel next mth, I will have to make payment for 2 mths because i am not available next mth, please be flexible for customer to make extra payment!!!! Morever, this is NOT the first time I pay this merchant, please look at customer history before you ask question. Overdue loan payment result in penalty, why hold my payment for so many days due to these irrelevant questions. So so disappointed, Plus there is extra fee for per transaction, decide to drop ipaymy to use cardup instead.
15 July 2024
Unprompted review
Reply from ipaymy
Hi Chon,
Thank you for taking time to leave a review.
As a payment provider regulated by Monetary Authority of Singapore (MAS), we require supporting documentations for processing the invoices relevant to the payment. We have reached out to you on two occasions and have provided you a deadline to get back to us by with the necessary documentations.
We do not allow users to make payment over the stated invoice amount as this is one of the regulations we have to abide to. It is also listed in our terms and conditions that our team will reach out to you should there be any clarifications required.
Please feel free to contact our live channels or drop us an email at support@ipaymy.com for further clarifications or queries, we are here to assist.
Reply from ipaymy
Hi Jhon,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Our team is more than delighted to know that you find our services fast and hassle free!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
We are the recipients of this payment
We are the recipients of this payment. It will be excellent if payment is transmitted realtime.
2 August 2024
Reply from ipaymy
Hi Willy,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Our payment schedule will indicate the payout date once the user involved have made payment, the transaction will be paid out by the end of the business day as scheduled.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Great service from iPaymy team
Great service from iPaymy team, prompt reply which is the most crucial in financial service line. Love it & highly recommend!
1 August 2024
Reply from ipaymy
Hi there,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Our team is more than delighted to know that we have assist you in your query in a responsive manner!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Reply from ipaymy
Hi Dale,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. I am more than delighted to know that our team have smoothly transacted your payments!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Good Customer Service
The customer service provided was top notch. The transaction was not successful initially but Jarren from customer service contacted me to resolve the issue. It turns out to be a system issue backend and it was resolved immediately. He was patient on understanding the situation and tried to provide additional service to accommodate me. I was impressed by his level of commitment as it is hard to get this kind of service these days. Good job Jarren!
24 July 2024
Reply from ipaymy
Hi Ping Hwee,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. I am more than delighted to know that I have managed to resolve the issues that you were facing with and also assisted you on your necessary payments!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Reply from ipaymy
Hi Andrew,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Our team is more than delighted that you found our platform easy to use and set up and also earn rewards on it!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Reply from ipaymy
Hi Andrew,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Our team is more than happy that we have managed to assist you on your scheduled payments.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Reply from ipaymy
Hi Irene,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Our team is more than happy that you found our platform easy to use and easy to earn rewards.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Reply from ipaymy
Hi Roger,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Our team is delighted to hear that you found our platform easy to use!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Easy to use and safe.
15 July 2024
Reply from ipaymy
Hi Kok Tong,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Our team is more than happy that we were of assistance to you and that you found our platform easy to use!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Reply from ipaymy
Hi Evan,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. We are glad that you found our platform user friendly and easy to use!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Poor interface
Poor interface - does not indicate impending payments setup apart from recurring transactions.
Customer service takes 1+ hour to respond on the chat system.
27 June 2024
Reply from ipaymy
Hi Shane,
Thank you for taking time to leave a feedback.
We appreciate you leaving your feedback regarding the upcoming scheduled payments for recurring transactions.
As our dashboard splits up the one time payment and recurring payment, you can find your upcoming recurring scheduled payments under 'Individual Payments' on our dashboard. We also are grateful for your feedback on our dashboard and will strive to improve our UI for the betterment of users.
We noted that you have contacted us on 1 July 2024, Monday 8:54am. We would like to kindly inform you that our customer support services are only available from 9.30am to 6.30pm Singapore Time on business days.
Please feel free to reach out to us through our live chat or email at support@ipaymy.com should you require any assistance, we are always here to assist.
No transparency at all!
No transparency at all!
Charges an additional $1 Fund Safeguarding fee for every recurring payments and it was not mentioned in fee page.
25 June 2024
Unprompted review
Reply from ipaymy
Hi Eddie,
Thank you for taking the time to share your feedback with us.
Let us first say that we are sorry to hear you did not have a good experience with ipaymy. It is never our intention to mislead our customers, and we are always looking for ways to improve our product and customer experience.
In this case, we would like to inform you that the Fund Safeguarding fee is aligned with the Payment Services Act in Singapore and is designed to ensure the safety and accessibility of your funds while in transit to the intended recipient.
We would also like to clarify that the Fund Safeguarding fee is detailed on the Review and Pay page where the payment and associated fees are itemized. This detail is presented as the last step of every payment made on ipaymy to ensure complete clarity of the total payment amount, including fees.
We are on standby if you have any questions or would like to discuss this matter further. Feel free to reach out to us through our live chat or email at support@ipaymy.com
Clear information and instruction.
20 June 2024
Reply from ipaymy
Hi there,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. We are glad that you our team have managed to assist you on your queries.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
pocket and user friendly
Promo codes that can be used without making consumers jump through hoops and loops, simple interface that is easy to understand.
5 June 2024
Reply from ipaymy
Hi Alfred,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Our team strives to provide promotions more regularly for our users.
Feel free to reach out to us through our live chat, email at support@ipaymy.com, or via our various social media platforms should you have any queries or clarifications.
Website UE can be improved.
19 June 2024
Reply from ipaymy
Hi Darryl,
Thank you for your feedback!
We appreciate your feedback and taking time out to leave us a review. We would appreciate if you can let our team know through our our live chat, email at support@ipaymy.com or via our various social media platforms on what did you find unsatisfactory or requires improvement and our team will definitely review the comment for future references!
We truly appreciate your feedback and thank you once again for taking time to leave a review.
Lack of customer service
Lack of customer service
Few of my USA customers can not use the payment gateway to make payment.
When I contact customer service they say tell them to clear computer cache.
This does not solve the issue
I have lost customers because your system does not work well and nobody can solve this problem
13 June 2024
Reply from ipaymy
Hi Kwong Yee,
Thank you for taking time to leave the feedback.
We understand your frustrations on your collection of 'Fetch' payment and is sorry to hear that. As the issue lies with the browser's cache of the user, and not that our platform is not accepting his payment, we have advised you to inform user to clear his browser's cache.
We understand that the solution might not be ideal but it is the only way to rectify the issue that is causing the user to not be able to make payment.
We thank you once again for choosing our platform and we will take your feedback into account and strive to improve our platform for the betterment of our users.
Rest assured, our team is here to assist. You may contact us at our live channels or drop us an email at support@ipaymy.com
All the queries were answered promptly.
All the queries were answered promptly.
The staffs were helpful, easy to do the transaction as well.
24 May 2024
Reply from ipaymy
Hi Ailing,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. We are glad that you found our platform easy to use, we strive to improve user's experience.
Please let us know should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
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