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Rated 5 out of 5 stars

Product is great, instructions for fitting are pretty and it didn’t take long to install, although ever so slightly fiddly trying to hold the spacers in place whilst tightening up app the screws. I’d... See more

Company replied

Rated 5 out of 5 stars

The most helpful customer service I have ever come across. Nothing was too much trouble and it was all sorted whilst they were on holiday Cannot fault this company

Company replied

Rated 5 out of 5 stars

Really easy to install, good instructions, arrived quickly. Such a god send using it and keeping stuff out of the rain when you’re not home. Just takes delivery people a while to figure out how to ope... See more

Company replied

Rated 5 out of 5 stars

Where do I start 🤔 like many people that work it’s a real ball ache to chase deliveries around your county, even leaving polite notices to delivery drivers to leave goods in a safe place doesn’t work... See more

Company replied

Company details

  1. Mailbox Supplier
  2. Home Automation Company

Written by the company

Do you get fed up with missed parcel deliveries? iParcelBox is the smart, secure and simple at-home parcel delivery solution you control from your smartphone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

215 reviews

5-star
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Rated 5 out of 5 stars

IParcelBox.

We had the iparcel box for over a year now. And we would like to give you some feedback. After buying our house we got daily deliveries several times a day with multiple items.

The box has been a lifesaver not missing any deliveries. Absolutely brilliant. Every courier asks about it and uses it.

Love it. Thank you Paul and iparcel team.

Patrick and Carrie

12 January 2021
Unprompted review
iParcelBox logo

Reply from iParcelBox

Patrick and Carrie, it's lovely to get such positive feedback from longstanding customers, thank you!

Rated 5 out of 5 stars

Top notch product, delivery and after-sales

This product is invented, manufactured and sold by the owner. It is an exceptional product. The app works without issues. The iparcelbox is fantastic quality. Highly recommended.

23 December 2020
iParcelBox logo

Reply from iParcelBox

What a lovely review, thank you!

Rated 5 out of 5 stars

Great box and easy to install but some minor changes could be added.

Great box and easy to install. App works great and after care was spot on also.

My only comment would be to add feet. When I fitted in to the wall I had nothing to lift it off the floor so i purchased some rubber feet, bolts, screws and washers. In all fairness it wasn’t expensive but now I’ve got 46 bolts, 46 washers, 46 nuts and 6 feet I don’t need, it was an extra £10 but I think this could be added to the box very cheaply.

All in all great product and now I’m eagerly awaiting my first contactless delivery.

22 December 2020
iParcelBox logo

Reply from iParcelBox

Thanks for the feedback Jonathan. We like your idea about the feet, although they shouldn’t be necessary in many instances. We will look into adding them as an option in the New Year, so that they don’t add cost for those that don’t need them but are a cost effective extra for those that do!

Rated 5 out of 5 stars

Fantastic product - Intelligent Deliveries

I don’t normally use idioms but on this occasion it is very relevant. The iParcelBox does exactly what it says on the tin. It is well made, the smart technology works like a dream and the support comes straight from the top. Cannot recommend this product more highly

9 December 2020
iParcelBox logo

Reply from iParcelBox

A wonderful review and we're delighted to have another happy customer. Thanks very much!

Rated 5 out of 5 stars

Well thought out solution

I’ve always worked from home but Covid has made customer drop offs and pick ups tricky. Saw this on The Gadget Show and knew this was the answer.

Arrived and installed very easily. Running power to the box was my biggest concern but as it turned out that was very easy. I’ve only bolted To the ground in one corner so it can be rotated or if the way to access them meter box.

Software setup was easy and couriers and customers have been using it without any issues.

Love it!

9 December 2020
iParcelBox logo

Reply from iParcelBox

Thanks Darren, we're glad you like it!

Rated 5 out of 5 stars

Excellent box for receiving deliveries

Excellent box for receiving deliveries. All deliveries have been handled with no issues at all. The only problem I had was with the installation. I watched the youtube video for installation instructions which stated an 8mm drill bit was required for the fixing bolts. Turns out it's actually 6mm but didn't find this out until I'd drilled the four 8mm holes into the side of our house. Apart from that the box seems sturdy and well made. I think an additional sticker with delivery instructions on the top of the lid would be a good idea. I have printed my own which seems to help all the delivery people understand what to do. The instructions on the front are in a bit of an awkward place to read.

24 November 2020
iParcelBox logo

Reply from iParcelBox

Darren, many thanks for taking the time to provide your feedback. We have added a note to the website instructions to make it clear that the hole should be 6mm. We are also looking at how we can make the delivery instructions on the box simpler and clearer.

Rated 5 out of 5 stars

The box is excellent

The box is excellent, as advertised. Now feel our parcels are safe. We’ve already had lots of Christmas deliveries, even early morning ones and still slept in! Paul and the aftercare was excellent. Highly recommended.

22 November 2020
iParcelBox logo

Reply from iParcelBox

Thanks for your great review Greg. We often get vegetable boxes delivered overnight and it’s great for those as well as early morning parcels!

Rated 5 out of 5 stars

Excellent

Very good item, works well, easy to install, excellent customer service. I would recommend the box to anyone.

16 November 2020
iParcelBox logo

Reply from iParcelBox

Bob, thank you for your great review. We hope you enjoy using your iParcelBox!

Rated 5 out of 5 stars

Great parcel box

Great parcel box . Easy to setup, the best delivery box I have seen and I should know as I deliver parcels for a living and the customer service is brilliant.

22 October 2020
iParcelBox logo

Reply from iParcelBox

Many thanks for your great review Robert. We hope as somebody who delivers parcels yourself, you'll really appreciate the benefits of iParcelBox!

Rated 3 out of 5 stars

Beware Monthly subscriptions may apply!!

Great product!!!.... but... was very disappointed to find you have to subscribe to monthly payments in order to down load app to more that one phone! And also to connect to camera! After paying that much I was not expecting to pay monthly subscription and fails to mention this in any of its marketing.

29 September 2020
Unprompted review
iParcelBox logo

Reply from iParcelBox

Hi Lee, thanks for the feedback. We're sorry that you felt the iParcelBox Premium features weren't clear enough on our marketing - there is a whole section about it on our website. (https://www.iparcelbox.com/how-it-works/) It's also worth noting that the iParcelBox Premium service is also absolutely free for the first year.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Good packaging.

17 September 2020
Unprompted review
iParcelBox logo

Reply from iParcelBox

Many thanks for your feedback!

Rated 5 out of 5 stars

A great sized delivery box and app connected

I was looking for a good sized delivery box having secured my rear garden and realising that my delivery point was no longer accessible. During my search I found iParcelBox and they were actually the best price to order direct. The delivery was next day and it came well packaged and feels very sturdy. All fittings are included and I was amazed that screws did not require and raw plugs for securing to my wall.
I initially connected up to my WiFi connection inside my house and it was unclear if it had connected but after a short while I found it had completed an update.
Now works fully and is secured to wall. Love the iParcelBox being connected to my phone and alerts are almost instantaneously delivered.

19 August 2020
Unprompted review
iParcelBox logo

Reply from iParcelBox

Thanks Jason, we're delighted that you like your iParcelBox!

Rated 5 out of 5 stars

Great box

Great box
Some delivery drive have to think about it first
5 stars from me
Thanks

19 August 2020
Unprompted review
iParcelBox logo

Reply from iParcelBox

Many thanks Graham!

Rated 5 out of 5 stars

Absolutely Brilliant but of kit

Absolutely Brilliant but of kit. Though it’s only been installed a couple of weeks it’s saved us loads of time from running round to neighbours or our local post office to retrieve parcels. Needs time to level it up at installation and get it set to a point where it’s foolproof but it’s time well spent. Hope it stays working exactly as it does now.

11 August 2020
Unprompted review
iParcelBox logo

Reply from iParcelBox

Thanks Ian for this great review!

Rated 5 out of 5 stars

I’m not returning this! 😀

Where do I start 🤔 like many people that work it’s a real ball ache to chase deliveries around your county, even leaving polite notices to delivery drivers to leave goods in a safe place doesn’t work....my hubby took a punt after much research on the iParcelBox, what a brilliant piece of kit, easy to instal, easy to use, even the app does what I says on the tin, notifications when a delivery arrives...my goodness I love this so much, we love it so much. Buy it, you won’t be disappointed!

5 August 2020
Unprompted review
iParcelBox logo

Reply from iParcelBox

That's a great review, thank you so much Barbara!

Rated 4 out of 5 stars

No complaints

Delivery to belgium went as agreed. Good tracking information and sturdy packaging. We are happy.

20 July 2020
Unprompted review
iParcelBox logo

Reply from iParcelBox

Many thanks for your review Bart. If there's anything else we could have done to make it a 5 star review, please let us know via any of our support channels!

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