IOU Financial Reviews 

996
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and patient throughout the entire financial journey. Many individuals express deep gratitude for the personalized attention and kindness shown by representatives during every single interaction. Consumers also point out the smooth and efficient loan process, noting that knowledgeable agents explain every single detail clearly. People deeply appreciate the responsive communication and dedicated support received when navigating their small business funding applications. Overall, users find the service very straightforward and express strong willingness to recommend this financial institution to others.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional and helpful... See more

Customer service

Clients share positive opinions on customer service, noting that support agents are extremely helpful,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a straightforward and seamless... See more

Service

Consumers find service to be positive and appreciate the fast application process and quick delivery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was handled very professionally while still being friendly and nice. Hillary Albertson and Tammy Krause could not have been more delightful. Hillary had phone tech issues but remained calm. Tammy... See more

Company replied

Rated 5 out of 5 stars

I worked with two great individuals. Alvin was my rep during the application process and Tammy Krauss to sign the contracts. Both were incredible, answered all my question, super friendly, knowledgeab... See more

Company replied

Rated 5 out of 5 stars

Borrowing money for business is typically a difficult process but the entire process with IOU Financial was easy and straightforward. Tammy Krause was extremely friendly, helpful and made what’s ty... See more

Company replied

Rated 5 out of 5 stars

Andrew was really awesome, worked with us extensively. Always answered his phone and text, explained everything, and is just a really nice guy too. We got the money we needed and couldn't be happi... See more

Company replied


Company details

  1. Non-Bank Financial Service

About IOU Financial

Written by the company

IOU Financial is a leading technology-enabled small business lender providing fast, transparent access to growth capital through a nationwide network of preferred broker partners.

Powered by its proprietary lending platform, IOU seamlessly connects brokers, borrowers, and underwriters in real time—delivering an efficient, relationship-driven alternative to traditional banks.

Since 2009, IOU has originated more than $1.9 billion in financing to help thousands of small businesses across the United States invest in inventory, hire employees, purchase equipment, expand operations, and manage working capital.

We understand that every business is unique, which is why we combine innovative technology with experienced lending professionals who provide personalized guidance throughout the financing process. Our streamlined application and underwriting process helps qualified businesses receive decisions quickly, with funding available in as little as 24–48 hours for many borrowers.

At IOU Financial, we are committed to delivering a straightforward lending experience built on transparency, responsiveness, and long-term relationships. Whether businesses are pursuing growth opportunities or navigating seasonal cash flow needs, our goal is to provide financing solutions that help entrepreneurs move their businesses forward with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

996 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(996)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch

This was such an easy experience. The help and support was top notch and I will definitely come back as a customer. Very professional.

4 February 2025
Unprompted review
IOU Financial logo

Reply from IOU Financial

We're so glad to hear you had a great experience! Thank you for your feedback.

Rated 5 out of 5 stars

Tammy

Tammy was a friendly informative, efficient representative.

15 January 2025
Unprompted review
IOU Financial logo

Reply from IOU Financial

We appreciate your comments!

Rated 5 out of 5 stars

My experience with IOU WAS GREAT all…

My experience with IOU WAS GREAT all because they have a great person in dealing with great customer services skills!! Her name is Tammy!! Super courteous and kind!

14 January 2025
Unprompted review
IOU Financial logo

Reply from IOU Financial

We're so glad you had a positive experience with IOU and Tammy!

Rated 5 out of 5 stars

Tammy rocks!

Tammy was great, super professional, very knowledgeable. Her approach made me feel like your company is in business to help small businesses grow and not just to make money.

14 January 2025
Unprompted review
IOU Financial logo

Reply from IOU Financial

Thank you for your feedback!

Rated 5 out of 5 stars

Tammy was so helpful

Tammy was so helpful! She was very patient with the all my questions and does a great job!

8 January 2025
Unprompted review
IOU Financial logo

Reply from IOU Financial

Shawn, we appreciate your business and your comments.

Rated 5 out of 5 stars

Smooth and seamless

Smooth and seamless. Tammy was professional and answered all of my questions.

8 January 2025
IOU Financial logo

Reply from IOU Financial

We appreciate your comments.

Rated 5 out of 5 stars

Tammy was great to deal with

Tammy was great to deal with! Thoroughly explained everything and was very friendly

31 December 2024
Unprompted review
IOU Financial logo

Reply from IOU Financial

Thank you for your comments!

Rated 5 out of 5 stars

Tammy was very professional

Tammy was very professional, pleasant and easy to work with. She made sure I understood all the terms and made me feel very comfortable with the process.

12 December 2024
Unprompted review
IOU Financial logo

Reply from IOU Financial

Thank you for your feedback.

Rated 5 out of 5 stars

Friendly

Friendly, fast service

11 December 2024
IOU Financial logo

Reply from IOU Financial

We appreciate your feedback!

Rated 5 out of 5 stars

Tammy was very positive and informative…

Tammy was very positive and informative and talked about all options while putting no pressure on me .
It was a pleasant way to do business
Thank you

19 November 2024
Unprompted review
IOU Financial logo

Reply from IOU Financial

We're so pleased to hear about your positive experience. Thank you for your comments.

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