As an about ten years 1&1 (Ionos) "Loyal Customer", I rarely write feedback like this, but I truly felt I had to. Your web support representative, Mr. Pax, was more than just helpful—he was a warm, re... See more
Company replied
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Review summary
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Raniel really saved this account altogether. I came in really upset about the service, which turned out was a misunderstanding so he went with how to resolve the issue. So instead cancelling the accou... See more
Company replied
He was the most helpful and patient customer support person I have ever experienced. He was able to understand what we needed through our low tech ability to explain it. 10 stars. Thanks for getting u... See more
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I appreciate Ionos' patience with our late payment this month. We finally learned that our bank had electronically triggered a "fraud" alert due to the fact that the charge came from outside the US???... See more
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Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
About IONOS | ionos.com
Written by the company
About IONOS
IONOS is one of the leading cloud platforms for digital success – providing businesses with robust cloud and hosting infrastructure, expert guidance, and solutions that grow with their needs.
Hosting solutions
We’ve been empowering businesses with high-performance products at affordable prices for over 25 years. From domains, website builders and online stores, to optimized WordPress hosting and scalable cloud servers – you’ll find everything you need for your next project.
Cloud solutions
The IONOS Cloud offers real data sovereignty, scalability, and high availability. That’s why enterprises and the public sector alike rely on our IaaS compute, storage, backup, and PaaS services.
With peak performance, transparent pricing, high security, and professional support – we’ll help you make your digital transformation a success.
Why IONOS?
IONOS is your digital partner with more than 22 million active domains and over 8 million customer contracts. For over 25 years, we‘ve been developing innovative and reliable solutions on our own georedundant infrastructure in Europe and the USA.Our award-winning support team is here to answer any questions you have, 24/7. As an IONOS customer, you’ll also get individual support and advice from your own personal consultant.
Contact info
United States
- 1 484-424-7392
- support@ionos.com
- ionos.com
4.7
Excellent
42K reviews
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Customer service representative took…
Customer service representative took the time to answer all my questions. Thank You
11 May 2026
it was easy to use
11 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The best customer service I have received in years!
Simply put, my experience with Lisa was the best customer service I have received in years. She was pleasant, patient, knowledgeable and friendly. I got all of my issues addressed and solved quickly. I ended the call with a smile and would recommend IONOS to anyone looking for Web Hosting services. Thank you, Lisa.
11 May 2026
Reply from IONOS | ionos.com
Hi David,
Thank you so much for sharing such wonderful feedback! We’re absolutely delighted to hear that your experience with Lisa stood out as the best customer service experience you’ve had in years. Her patience, friendliness, knowledge, and ability to resolve your concerns quickly are exactly the qualities we strive to provide in every interaction. It’s especially rewarding to know you ended the call with a smile and felt confident recommending IONOS to others. We’ll be sure to pass your kind words along to Lisa—recognition like this truly means a lot. Thank you again for your support and trust in IONOS!
Remember, if you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Lee was nice
11 May 2026
The rep made it very easy to find what…
The rep made it very easy to find what I was looking for. He helped me change my PIN, view my invoice and change some account information. He made everything very easy!
11 May 2026
The customer service at IONOS is great
The customer service at IONOS is great! Danicha was very helpful, patient, knowledgeable and took care of my issue promptly.
11 May 2026
Person over the phone was super helpful…
Person over the phone was super helpful thankfully! So happy with everything definitely staying with Ionos
11 May 2026
Reply from IONOS | ionos.com
Hi Noehmi,
Thank you so much for your kind feedback! We’re delighted to hear that the support you received over the phone was so helpful and that you’re feeling happy with everything overall. It truly means a lot to know your experience has given you confidence in staying with IONOS.
We appreciate your trust and support, and we’re always here whenever you need assistance in the future. Please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
She was perfect with me.
11 May 2026
Poor Service Quality
I shut down all my IONOS servers over a month ago, yet they continue to send me bill after bill.
Moreover, to close an account, you have to call them—a process that takes at least half an hour of your time. They offer no means of communication other than by phone, which is absolutely terrible.
All the servers were plagued by constant outages and crashes; that is precisely why I decided to leave them. Yet, even after canceling all services over the phone, they continue to hound me with an endless stream of new invoices. It is a nightmare, and I do not recommend their service.
30 March 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Sergei,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating it can be to continue receiving invoices after believing your services had already been canceled. We also understand your concerns regarding the cancellation process and support accessibility, and we appreciate you bringing this to our attention.
We’re happy to take a look and see how we can assist further. Since we currently don’t have enough information to locate your account, we’ve requested your Customer ID. You can reply to that request with your account information, or if you prefer, email us at Help@IONOS.com with the subject 'Trustpilot Review'. We’d love to make this right for you!
Thank you again for your review—we are committed to improving your experience and look forward to assisting you.
Corrie, IONOS
Kudos to Ionos Team!
Almer was truly a great customer service representative. So was Angel who transferred me to Almer. Entire experience was terrific and very satisfying. I love doing business with Ionos! Superb company!
11 May 2026
Reply from IONOS | ionos.com
Hi Ron,
Thank you so much for your wonderful feedback! We’re thrilled to hear that both Almer and Angel provided such a terrific and satisfying experience for you. Delivering smooth, friendly, and supportive service from start to finish is exactly what we strive for, so it’s fantastic to know that came through during your interaction. We’ll be sure to share your kind words with both team members—they’ll truly appreciate the recognition. Thank you again for your support and for being part of the IONOS family!
Should you ever have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Knowledgeable, Courteous Staff.
Knowledgeable, courteous staff. Very efficient customer service.
8 May 2026
Reply from IONOS | ionos.com
Hi Helton,
Thank you so much for your kind words! We’re delighted to hear that you found our team knowledgeable, courteous, and efficient in providing support. Delivering professional and reliable customer service is something we truly value, and it means a lot to know your experience reflected that. We appreciate your feedback and look forward to continuing to assist you whenever needed.
Just to note, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Lee helped me cancel my contract and…
Lee helped me cancel my contract and resolve the issue of being billed after I cancelled my contract. Thanks, Lee!
11 May 2026
Easy to understand and accomodating.
Lee was patient and extremely knowledgeable. He did as I asked and explained a few things I wasn't sure about. Together we got things figured out and fixed.
11 May 2026
ICANN complaint filed - domain held hostage as retaliation
1 ⭐ — IONOS held my domain hostage after PayPal ruled against them
I subscribed to IONOS with a bundled free first-year
domain (quan-terra.com). When I cancelled the email
service multiple times, they kept charging me. I filed
a PayPal dispute (Case PP-R-SPC-594518705) — and PayPal
CLOSED IT IN MY FAVOR. IONOS refunded the $17.
Their response? Lock me out of my entire account,
prevent transfer of my legitimately-owned domain, and
demand payment for the same service PayPal already
ruled was wrongly charged.
I've filed an ICANN compliance complaint
(Case 01604792) for violating RAA Section 3.7.5 —
the right to transfer a paid, valid domain.
⚠️ Domain owners: DO NOT use IONOS. They will hold
your domain hostage in any billing dispute, even one
PayPal officially ruled in YOUR favor.
20 September 2025
Unprompted review
Reply from IONOS | ionos.com
Hi Oshri,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating and concerning situations involving billing disputes and domain access can be. We appreciate you bringing your concerns to our attention.
We sincerely apologize for the frustration and inconvenience this situation has caused. We have sent an email to the address associated with your account so we can review the matter further and continue working with you directly regarding your concerns.
Your feedback is important to us and will also be shared internally as part of our continued efforts to improve the customer experience and communication process.
Thank you again for your feedback, and we appreciate the opportunity to assist you further.
Corrie, IONOS
Patient and willing to help
11 May 2026
my issues were resolved accordingly.
11 May 2026
one of the worst hosting platform ever…
one of the worst hosting platform ever experienced , no customer support and no information
11 May 2026
Reply from IONOS | ionos.com
Hi Hashim,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience has been disappointing and understand your frustration regarding support availability and the lack of clear information. We appreciate you bringing this to our attention.
We apologize for the inconvenience and frustration you have experienced. A member of our Executive Solutions Team will be reaching out to you directly to discuss this matter further and work toward a resolution.
Thank you again for your review—we are committed to improving your experience and look forward to assisting you.
Corrie, IONOS
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