IOLLA Reviews 

Lovely, helpful staff and excellent frames with transparent pricing. I will be returning in future!

The glasses didn’t sit evenly when they were brought out to me and the level of customer service was very poor. The staff member seemed disinterested and reluctant to adjust the glasses. The other staff members in the empty shop were talking loudly about their weekend plans.

Friendly staff and prompt service. Love my glasses- well worth the money.

Staff very helpful and attentive listening to what I was looking for and I got what I wanted

Visited the St James’ Quarter store unplanned during a shopping trip. Really appreciated the customer service - friendly and informative and not pushy at all. Explained I was due an eye test so would deal with that first and then look at purchasing. I booked an appt for that weekend and visited the Bruntsfield store the following day as it was easier for us coming from out of the area and the Fringe being on. Again, welcoming staff who gave a quick run through of how it works and left me to it. The purchasing process was quick but not rushed and I left excited for the delivery of my glasses. They came promptly and I’m very pleased with the quality, will definitely be purchasing another pair!

Trotted in to the Manchester store to see and try on styles. I wanted prescription varifocal sunglasses. Had my presciption from my own optician. Got a great pair, Ramsay. Assistant was excellent, could tell what would suited me instantly, and I knew too. Trusted her compleatly. All measured up and had them sent via Royal Mail once completed. Very happy. Would defiantly recommend this store. Considerably cheeper than my regular high street optician.

Wide choice of glasses
Super price for glasses which would be considerably more expensive elsewhere!
Service in shop very good.
Will return in the future for new glasses when needed!

great service and brilliant selection of frames - staff very helpful

Staff very helpful and took their time with helping me choose my glasses. Will use again.

Another great experience from Iolla. They have a super selection of frames, at a great price with attentive staff. It would be great if they also offered the eye test.

Omgoodness! I’ve worn glasses since I was 14, I’m now 49. This was BY FAR the best glasses buying experience I have ever had!
Clear, well laid out, great selection, great price, honest staff, professional and really knowledgeable.
And to make a middle aged woman happy, sent through to Dundee in pretty packaging! What more could a glasses wearer want!
Thank you xx

Very good explanation and assistance with selecting my glasses- love the frame. Arrived at the shop at the time estimated
Took time to check the fit

Really easy process for ordering prescription sunglasses..very friendly staff, Edinburgh branch

The experience of purchasing a pair of prescription reading glasses was a delight.
The staff member (female) was extremely helpful and considerate as I tried on various frame shapes and colours. Once my decision was made the checking of the frame size and eye details were made and I felt very satisfied. It was a very good experience and I will return.
Oh, and when I collected my glasses they came with a great case, a Toblerone Case. Thank You.

Great quality glasses at a reasonable price. Really friendly and helpful staff. The ordering process has been very efficient and I am thrilled with my new glasses. I’ll definitely be back in future!

experience was lovely, the staff in the shop was amazing, very knowledgeable and extremely friendly :)

Great CS. Very helpful staff and happy with results

Great selection, great staff, great service, great price.

very helpful and efficient and professional

Lovely staff member so helpful and really helped me by taking time to choose my frames.. excellent experience