Invitation Homes Reviews 9,139

ProCare maintenance tech resolved our issue quickly and explained the issue. Appreciate the service!

Slow to respond to ANYthing except when collecting fees and rent. Often got notices warning us of being evicted even when rent wasn't due yet. Water damage from leak in ceiling? Don't care. Fence broken by storm? Don't care. Junk fees? We've recently received our settlement payment from IH for junk fees and illegal practices.

Great Tech very knowledgable and speed my issue with both of my toilets where completed in an efficient manner. All of my concerns were addressed Dinerro was great!

I’ve had a really great experience with Invitation Homes, since 2023. From the start, the leasing process was smooth and easy to navigate, and everything was clearly communicated.

What really stands out is the maintenance team—they’ve been prompt, professional, and thorough every time I’ve submitted a request. Issues are addressed quickly, and the work is done right the first time, which gives me a lot of peace of mind.

The staff has also been friendly and helpful whenever I’ve had questions. It’s clear they care about their residents and work hard to provide a positive experience.

Overall, I’ve been very happy living in an Invitation Homes property and would definitely recommend them to others looking for a reliable and responsive rental company.

The technician was timely, communicated clearly, and explains everything he did. When extra work was required that he couldn't do, he arranged it to be done.

Renting from Invitation Homes has been an absolute nightmare and the worst rental experience I’ve ever had.
I moved into my home on February 11th, and during my walkthrough inspection I immediately discovered that the mini-split unit in the living room did not work. A repair ticket was created right away. Since then, two different HVAC companies have been sent out, and parts have been ordered and installed four separate times. The unit still does not work.Instead of replacing the clearly defective unit, Invitation Homes continues to approve more parts to “try” fixing it, dragging this issue out for weeks. Meanwhile, I’m paying extremely high rent for a home that doesn’t even have functioning air conditioning in the main living area. This should have been fixed before I ever moved in. It’s obvious the unit was already broken, yet the property was still turned over to a new tenant. Now I’m stuck waiting on approvals for more parts while continuing to miss work just to be present for repair appointments that lead nowhere. What’s even more concerning is that I’ve spoken with other tenants who have had the exact same issue with their AC units and were forced to go without air conditioning for over a month during the summer.
Invitation Homes clearly prioritizes cutting costs over taking care of their tenants or properly maintaining their properties. If you’re considering renting from Invitation Homes, think twice. There are far more professional property management companies out there that actually take responsibility for maintaining their homes and treating tenants fairly.

He was wonderful and friendly. Got us taken care of quickly as well!

Our technician, Miguel Morales was very professional and took care of the concerns he could fix. Very professional! I will request him the next time I need work done.

### Trustpilot Review

**Dwight** from Invitation Homes Maintenance was punctual, arriving a few minutes early for the 8:00 AM appointment. He greeted me politely, conducted a thorough survey of the yard, and carefully checked multiple irrigation zones to ensure everything was working correctly. At the end of the visit he clearly explained what he had done and even scheduled a follow-up with an irrigation company to investigate a possible leak in the front sprinkler. Professional, efficient, and attentive — **highly recommend**. Invitation Homes cares about it's residents! Thats why I have lived here for 10 years!!

Anytime we have any maintenance issues that needs to be taken care of Invitation Homes comes immediately and gets it fixed. Much appreciated.

My husband and I have been living in our Invitation Homes rental for 7 years now. It's beautiful home, and we really do love living in it, the neighborhood and our neighbors. It seems they have the best homes for leasing. I would have given 5 stars, but, when it comes to maintenance, sometimes they have been just a little slow in taking care of our requests. But thankfully, when the maintenance staff repair representative does come, no matter which one, is always on point, thorough and up to the job. Thank you!

Easy scheduling, friendly techs, quick job done right! I have lived in an Invitation home for 9 years, and their response to work orders, is very quick and friendly and efficient. My mom got out of the hospital yesterday, and they already came and installed grip bars for shower/tub, and at the toilet today. It has been a hard couple of weeks and they made it effortless. They arrived on time, communicated a lot, did a great job as far as I can tell

I would never ever recommend renting from IH. Ever since they rented the home next to me it has been nothing but issues. IH refuses to fix property damage to my property by the renters dog. Emotional support dog came charging my fence to get to my tiny baby. I thought emotional support dogs are calm, not this pit. I have contacted IH on several occasions and they tell me to file on my insurance. My insurance is not responsible for damages due to neighbors. They get their bushes trimmed and proceed to put trimmings on my property. I call the landscape company and told them they illegally dumped on my property. They were out in an hour to get the clippings. Should have called the law at that point but I didn’t. Renters Beware of IH unlawful practices and if the house next to you is an IH protect your property.

Roberson was the guy ! He was quick and professional. Fixed all matters in less than 30 mins

Roberson was very helpfu, respectful and got the job done! We appreciate his hard work

Unprofessional company and team. We just rented a home. Were not given keys, still. Had to call 3 times to get access code for the electronic deadbolt because no email with the code was sent. Someone from the company entered our home at night, after we got the keys, without letting us know. Somehow they got our code. All the sod is dead. Internet is not even connected to the house and we are getting charged. No one responds. Absolutely ridiculous.

Quick service, respectful, caring

So they flagged my response.
STAY AWAY FROM INVITATION HOMES.
I rented a home in Georgia for 6 years. For 6 years I paid on time and maintained that home as though it was my own personal property. For 6 years, nothing but issues. Every maintenance appointment is a nightmare. You have to be there and it's 4 hour windows so, half a day of work every time and every, single issue requires multiple visits and there's never an actual fix- maybe in very RARE, simple cases like a cabinet needs to be replaced. It's MULTIPLE visits with subpar vendors who screw other things up that then require their own visit. One of the last things that FINALLY was the breaking point was a terrible septic vendor they sent- after I called and said hey it's been 6 years, we keep getting weird smells, I think the septic needs to be pumped (they tried to tell me if it did sewage would back up into the tubs and toilets.... idiots). They send a vendor out, doesn't get any utilities marked, just digs, breaks man water line, tears yard up... knocks on door says hey accidentally broke your water line, sorry. Leaves. We then have red mud EVERYWHERE on concrete walkway, porch, yard is completely torn up and soaked from leak. We are without water for 3 days. This whole fiasco required an unplanned WEEK of time off from my job and this is just ONE of many experiences like this.
The latest adventure with this subpar company has been ME, spending WEEKS fighting fraudulent charges through their utilities vendor, Conservice. Was told invitation homes incorrectly set up an account under our rental address... suddenly started getting hundreds and hundreds of dollars in charges for "vacant electricity" and "vacant services" had to file with the FTC, BBB, and AG here in Georgia. Spent HOURS on the phone trying to fix a situation THEY created. Finally got an email from Conserve showing everything was reversed only to receive a final move out bill from Invitation homes for over $1700 (AFTER keeping our security deposit) with a breakdown of charges that including not only the fraudulent charges that were supposed to be removed, they were on the ledge THREE times, multiple "Final service charges" for the month of March when my lease ended in February, a late fee that should not be on there as we were NEVER in 6 years late, AND a cleaning charge for the home when we left it in immaculate condition. So, NOW I have to fight for God knows how many weeks for this terrible ass company to correct this bill yet again. This is just a SMALL window into what it is like to deal with them. Imagine this with every single issue you have- no matter how small. I'm telling you, RUN AWAY FROM INVITATION HOMES. There's a reason they've been sued multiple times and now require you to sign a waiver stating you won't join a class action lawsuit again them when renting

The Best rental Home I've ever lived in!! Great company to rent from !! Easy to communicate with and always ready to help!!

Work was done professionally and accurately